House Person – Hotel Housekeeping

Morongo Casino Resort & Spa; Cabazon (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Morongo Casino Resort & Spa seeks a Hotel Housekeeper to clean designated halls and rooms in alignment with 4-Star/4-Diamond standards and to greet guests professionally. You will assist with stocking carts, handling soiled linens, and supporting laundry operations as needed.

Requirements include a high school diploma or GED and, ideally, 1 year of hotel housekeeping experience; casino experience is preferred but not required. Strong guest relations and teamwork are essential to success.

Qualifications

• Ability to tactfully and diplomatically deal with the public and staff.
• Must possess excellent business sense and high professional ethics.
• Must have a high regard for team member service and team member relations.

Responsibilities

• Clean assigned halls and rooms in a professional manner.
• Ensure all rooms comply with 4-Star/4-Diamond standards.
• Stock cart before and after shift and prepare for next shift.
• Take soiled linens to staging area and stock clean linens.
• Use proper/approved cleaning materials and solutions.
• Perform other duties as assigned.

Skills

Diplomacy

Professional ethics

Teamwork

Education

High School diploma or GED

Job description

Job Summary

Clean Resort hallways and storage rooms in accordance with our policies and 4-Star/4-Diamond standards. Greet guests and engage in polite and professional conversation appropriate. Assist Room Attendants stocking carts, emptying soiled linens, bagging linen to be sent to cleaning service.

Essential Duties And Responsibilities

• Clean assigned halls and rooms in a professional manner as outlined in training manual.
• Ensure all rooms and hallways are in compliance with 4-Star/4-Diamond expectations.
• Stock cart before and after your shift and have it prepared for the coming shift.
• Take soiled linens to staging area for pickup by laundry service, stock clean linen in appropriate rooms.
• Utilizes proper/approved cleaning materials and solutions.
• Performs other job related duties as assigned.

Qualifications

Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for team member service and team member relations.

EDUCATION and/or EXPERIENCE

High School diploma or GED required. Minimum one (1) year experience in Hotel Housekeeping operations (Two (2) years hotel housekeeping experience preferred). Casino experience preferred but not required.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.

LANGUAGE SKILLS:

Must be able to read, write & speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to speak effectively with team members or team members of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY:

Must have the ability to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures apply to a variety of situations. Must reason with people effectively yet cordially.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to sit and often will stand or walk. The team member frequently is required to reach with arms and use hands to manipulate or feel. The team member might occasionally lift and/or move up to 35 pounds. Vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The duties of this position are typically performed in a casino hotel resort environment with moderate noise, and adequate lighting.

WORKING HOURS:

Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require Team Members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.

INDIAN PREFERENCE

We are an Equal Opportunity Employer while practicing Native American preference according to law.