Executive Housekeeper

Crescent Hotels & Resorts; Jackson (MS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Excellent benefit plan

401K match

Discounts at Crescent properties

Hotel room discounts worldwide

Free meals

Job summary

The Westin Jackson, part of Crescent Hotels & Resorts, seeks an Executive Housekeeper to lead the housekeeping department and uphold exceptional guest standards in a downtown Jackson setting. You will hire, train, and supervise staff, ensure cleanliness, and manage budgets and supplies to deliver a best-in-class guest experience.

You will oversee daily operations, maintain QA standards, and coordinate with other departments.

Qualifications

• At least 2 years of experience in a similar hotel role.
• Excellent communication and leadership skills.
• Commitment to high standards of cleanliness and guest satisfaction.
• Willingness to work flexible shifts (days/evenings/weekends).

Responsibilities

• Hire and lead the housekeeping staff to ensure quality service for guests.
• Provide clear direction and supervise housekeeping and laundry tasks.
• Plan, organize and monitor staff activities to meet QA standards.
• Manage finances of housekeeping including budget and inventory controls.
• Analyze expenditures and prepare reports for forecasts and budgets.
• Ensure adequate supplies and optimize staffing to maximize guest satisfaction while controlling costs.
• Support flexible shifts to accommodate hotel operations.

Skills

Leadership

Communication

Attention to detail

Guest service

Job description

Description

Be part of something special at The Westin Jackson! Located in the heart of downtown Jackson, this premier full-service hotel combines exceptional hospitality with signature Westin experiences, including Estelle Southern Table and Soul Spa.

If you’re passionate about creating immaculate spaces, leading strong teams, and delivering the kind of guest experience people remember, we’d love to welcome you to The Westin Jackson.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great Executive Housekeepr to join our management team and lead our Housekeeping Department. We are committed to providing you with:

• Highly competitive wages.
• An exceptional benefit plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel room discounts at Marriott brand properties worldwide.
• Free meals in our associate’s cafeteria.

Here is what you will be doing each day:

As the Executive Housekeeper you will be hiring and leading the housekeeping staff to ensure excellent quality of service to our guests. You will provide clear direction in assigning and instructing housekeeping and laundry staff in details of work, plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of the department. Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and monitor house count and make staffing adjustments accordingly.

Does this sound like you?

You have at least 2 years’ prior experience in a similar position at a hotel. You have excellent communication and leadership skills. You take pride in providing excellent service and high level of cleanliness of the rooms for our guests and pay great attention to detail. You have a passion for our industry and for providing quality of service to our customers. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. Marriott brand experience a plus.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts