Enable job alerts via email!

Executive Housekeeper

mcrhotels.com

Concord (NC)

On-site

USD 45,000 - 50,000

Full time

12 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

The Hampton Inn Concord / Kannapolis is actively seeking an Executive Housekeeper to ensure the cleanliness and friendly service throughout the hotel. This role involves supervising the housekeeping team, managing cleaning schedules, and maintaining guest satisfaction scores. A positive attitude and prior experience in hospitality are preferred for this dynamic position.

Benefits

Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement
Health, Dental, Vision Insurance

Qualifications

  • Experience in hospitality or related field preferred.
  • Positive attitude and willingness to learn essential.
  • Must be 18 years or older.

Responsibilities

  • Oversee daily tasks of housekeeping staff and ensure completion.
  • Maintain cleanliness and organization of guest rooms and public areas.
  • Handle guest relations with a focus on guest satisfaction.

Skills

Communication Skills
Conflict Resolution
Guest Service

Job description

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by MCR Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $50,000.00/yr

The Hampton Inn Concord / Kannapolis is looking for a detailed oriented Executive Housekeeper to join its team!

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

  • Happy Guests
  • Spotless Cleanliness
  • Product Consistency & Quality
  • Teamwork

DUTIES AND EXPECTATIONS

  • Happy Guests
  • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
  • Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
  • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
  • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
  • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
  • Events: Awareness and support for all groups and events at the hotel.
  • Technology: Understanding of relevant technology for each role.
  • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  • Spotless Cleanliness
  • Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
  • Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
  • Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
  • Product Consistency & Quality
  • Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
  • Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
  • Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
  • Teamwork
  • Communication: Communication between Team Members should be clear, honest, and professional.
  • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
  • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Executive Housekeeper, Role Specific Duties and Expectations

The Executive Housekeeper is responsible for overall cleanliness and friendly service of the entire Hotel including, but not limited to, all guest rooms, public areas and facilities, storage rooms, guest and house laundry.

  • Oversee Housekeeping Team: Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day. Every deficiency should be rectified, and team members should be trained and held accountable for meeting criteria for cleaning, per the checklist, daily.
  • Schedule Management: Complete the room assignments for all housekeepers each day, confirm all rooms are cleaned, inspected and marked correctly in the PMS (Property Management System) and available for sale.
  • Status Reports: Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper.
  • Storage Rooms: Maintaining the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.
  • Maintenance Requests: Monitor work orders and submit to Engineering department according to procedures.
  • Supply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
  • Inventory: Conduct monthly and quarterly housekeeping inventories on a timely basis.
  • Lost and Found: Maintain and monitor "Lost and Found" procedures and policies according to standards.
  • Assign supervisor duties, via approved checklist, each day and verify all items have been completed and checked for quality.
  • Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
  • Complete Daily Objectives: Opening the department, assigning, and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department.

SECTION THREE: Success Metrics

Happy Guests

  • Management Performance Ratings
  • Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

  • GM/AGM Spot Checks
  • Leadership Walk-throughs (RVP, etc.)
  • Guest Ratings/Reviews

Product Consistency & Quality

  • Checklist Tracking
  • Management Performance Ratings
  • Guest Ratings

Teamwork

  • Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications

  • Experience in a hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.
  • Can-Do Attitude: Must have a positive attitude and willingness to learn.
  • Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
  • Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
  • Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Communication Skills: Must be able to convey information and ideas clearly.
  • Hospitality and Guest Service: Must have a desire to serve all guests.
  • Age Requirement: Must be 18 years of age or older to perform this job.
  • Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
  • Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
  • Breaks: Clock in/out for breaks at the designated time on your schedule.
  • Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Physical Working Demands & Working Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

  • Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
  • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
  • Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
  • Inspect and visually observe details at close range (within a few feet) and from long range.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Management
  • Industries
    Facilities Services

Referrals increase your chances of interviewing at MCR Hotels by 2x

Sign in to set job alerts for “Executive Housekeeper” roles.
Pharmacy Technician I Atrium Health Cabarrus Part Time 2nd shift
Lead Environmental Services Technician - Pineville (Full Time)
Hospitality Specialist ( Work from Home)
Assistant Vice President - Administration, Atrium Health Pineville
Patient Services Specialist-Atrium Health Harrisburg Family Medicine
Customer Service Manager, Airport Customer Operations
Operations Coordinator- Atrium Health- FT Days
Environmental Services Technician - Pineville (Full Time)

Charlotte, NC $100,000.00-$150,000.00 2 days ago

Registered Nurse Atrium Health Pineville Med Surg PT Days
Nurse Aide - Healthcare Tech - Atrium Health Cabarrus - Pulmonology - FT Nights
CMA/RMA Atrium Health Executive Concierge Care FT
Secretary III - Atrium Health Corporate Radiology Support PRN

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Executive Housekeeper - Home2 Suites by Hilton Kittery

Colwen Management Inc

Kittery

On-site

USD 45.000 - 60.000

4 days ago
Be an early applicant

Executive Housekeeper

Fairfield Inn & Suites By Marriott - Charlotte Matthews

Charlotte

On-site

USD 40.000 - 55.000

8 days ago

Executive Housekeeper

Newport Hospitality Group, Inc

Charlotte

On-site

USD 40.000 - 55.000

9 days ago

Deckhand/Medic

Burgess Yachts

Remote

USD 10.000 - 60.000

Yesterday
Be an early applicant

Executive Housekeeper

mcrhotels.com

Kannapolis

On-site

USD 30.000 - 50.000

30+ days ago

Executive Housekeeper

Holiday Inn Stockbridge/Atlanta I-75

Stockbridge

On-site

USD 40.000 - 55.000

15 days ago

Executive Housekeeper

Valley Hospitality

Columbus

On-site

USD 40.000 - 50.000

24 days ago

Executive Housekeeper

HHM Hospitality

South San Francisco

On-site

USD 40.000 - 65.000

28 days ago

Experienced Deckhand

Burgess Yachts

Remote

USD 10.000 - 60.000

11 days ago