Executive Host

Churchill Downs Inc.; Florence (KY); On-site; USD 42,000 - 72,000; Full time

Job summary

Turfway Park Racing & Gaming, operated by Churchill Downs Incorporated in Northern Kentucky, seeks an Executive Host to cultivate high-value gaming relationships and drive player loyalty through targeted outreach and personalized service.

The role focuses on recruiting top-tier players, managing guest experiences, and coordinating VIP events while ensuring compliance with company guidelines and promotional standards.

Qualifications

• Excellent organizational, written and communication skills.
• Ability to work in a fast-paced environment while maintaining excellent guest service.
• Previous experience making sound business decisions using detailed player statistics.
• Ability to promote teamwork, integrity, respect, and demonstrate collaboration.
• Exemplary judgmental skills, especially when interacting with guests and making decisions to best serve them and ability to effectively resolve customer issues/complaints.
• Knowledge of player management system, technical gaming products, and Microsoft Office preferred.

Responsibilities

• Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines.
• Recruits new high-level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions.
• Attracts, develops and maintains relationships with target customers through the delivery of personalized service.
• Greets and hosts target customers while on property; Arranges and assures execution of special services.
• Ensures and promotes target customers have a player’s club card in use while on property.
• Arranges for appropriate level of complementaries during visit.
• Utilizes tools to document, track, and develop pipeline.
• Appropriately resolves/deters customer complaints.
• Manages the development and execution of special events both on and off-property that promote or stimulate revenue growth, including developing high potential worth customers unknown to the business.
• Markets and fills promotional events, both hosted and gaming related.
• Conducts phone marketing to target customers; Invites them to the property or to special events.
• Collaborates with work-group and other support departments to ensure target customer satisfaction.
• Creates an atmosphere of luck and celebrates customer wins.
• Attains goals to meet company objectives.
• Keeps informed of all promotions, special events, daily facility hours of operation and all other relevant guest information.
• Develops relationships and partnerships with local vendors and establishments to increase VIP offerings within our community.
• Performs other duties as assigned

Skills

Excellent organizational skills

Communication skills

Guest service

Teamwork

Decision making

Microsoft Office

Education

High school diploma or equivalent

Tools

Player management system

Microsoft Office

Job description

Requisition ID5304-Posted10/14/2026-Turfway Park LLC-Marketing-Turfway-KY Turfway Park

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

ABOUT TURFWAY PARK RACING & GAMING

Owned and operated byChurchill Downs, Turfway Park Racing & Gaming is the ultimate place to play in Northern Kentucky. Take a spin on over 800 of the latest and greatest games and experience the rush of seasonal live thoroughbred racing or simulcast horse racing year-round. Plus, with two great restaurants and live entertainment, the stage is always set for winning moments on and off the gaming floor. We even have your next business meeting, social event or annual awards covered with an amazing 17,000 square feet of event space that we customize to create the perfect experience.

JOB SUMMARY

The Executive Host builds and maintains relationships with targeted gaming customers. Additionally, the Executive Host is responsible for seeking potential future guests in the Market through existing relationships and outside sales efforts. Ensures proactive and on-going communication with target customers through outbound phone, face to face interactions, emails and letters. Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits. The Executive Host offers complimentaries using established and approved guidelines, as well as good judgment. Leverages property amenities and marketing program to drive customer loyalty and revenue.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines

Recruits new high-level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions

Attracts, develops and maintains relationships with target customers through the delivery of personalized service

Greets and hosts target customers while on property; Arranges and assures execution of special services

Ensures and promotes target customers have a player’s club card in use while on property

Arranges for appropriate level of complementaries during visit

Utilizes tools to document, track, and develop pipeline

Appropriately resolves/deters customer complaints

Manages the development and execution of special events both on and off-property that promote or stimulate revenue growth, including developing high potential worth customers unknown to the business

Markets and fills promotional events, both hosted and gaming related

Conducts phone marketing to target customers; Invites them to the property or to special events

Collaborates with work-group and other support departments to ensure target customer satisfaction

Creates an atmosphere of luck and celebrates customer wins

Attains goals to meet company objectives

Keeps informed of all promotions, special events, daily facility hours of operation and all other relevant guest information

Develops relationships and partnerships with local vendors and establishments to increase VIP offerings within our community

Performs other duties as assigned

REQUIRED SKILLS AND ABILITIES

Excellent organizational, written and communication skills

Ability to work in a fast-paced environment while maintaining excellent guest service

Previous experience making sound business decisions using detailed player statistics

Ability to promote teamwork, integrity, respect, and demonstrate collaboration

Exemplary judgmental skills, especially when interacting with guests and making decisions to best serve them and ability to effectively resolve customer issues/complaints

Knowledge of player management system, technical gaming products, and Microsoft Office preferred

Willing to work flexible, odd and/or irregular hours including nights, weekends and holidays

EDUCATION AND EXPERIENCE

High school diploma or equivalent required

Previous experience (5 Years) required as a successful Host or Executive Host OR three (3) years experience in a Gaming Marketing Supervisory or Management position

Must be twenty-one (21) years of age or older

Must be able to obtain valid gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

The employee may be required to lift items of various weights, ranging from 10 to 25lbs.

The employee may be required to work in outside weather conditions.

The employee may be required to work long hours, including nights, weekends, and holidays.

The noise level in the work environment is usually moderate to loud.

The employee may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.