Executive General Manager

Cancelled Breaks

Las Vegas (NV)

On-site

USD 100,000 - 115,000

Full time

8 days ago

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Job summary

Cancelled Breaks is seeking an Executive General Manager to lead operations, growth strategy, and cross-functional teams. You will drive revenue, optimize fulfillment and live production, and position the company for expansion into new live commerce arenas.

This on-site leadership role requires a hands-on, fast-paced approach in a dynamic startup environment. The role emphasizes building scalable operations, mentoring leaders, and coordinating across stream management, inventory, procurement,

Qualifications

5+ years of leadership experience in e-commerce, live commerce, retail operations, or fulfillment environments.
Bachelor's Degree in Business or related field.
Strong knowledge of sports cards, collectibles, or enthusiast-driven markets is a plus.
Data-driven decision maker with ability to analyze live commerce funnels and sales performance.
Familiarity with streaming technology and live selling platforms; excellent communication and leadership skills.

Responsibilities

Lead and develop teams across live production, sales, marketing, customer support, warehouse, and fulfillment operations.
Oversee end-to-end daily operations including scheduling, inventory flow, show coordination, fulfillment, packaging, and shipping logistics.
Drive revenue and growth through strategies for existing and future vertical expansions; monitor key metrics and ROI.
Elevate live production quality, pacing, authenticity, and customer experience while ensuring policy compliance.
Lead future expansion into new live commerce categories and onboard category leads; build leadership pipelines and succession plans.
Coordinate cross-department efforts between stream operations and shipping to ensure alignment of revenue and fulfillment.

Skills

Leadership

E-commerce operations

Live commerce

Data-driven decision making

Communication skills

Startup adaptability

Education

Bachelor's Degree in Business or related field

Job description

About this position

About the Company

Cancelled Breaks is a fast-moving, high-energy live commerce company built on the excitement and culture of sports card breaking. We blend entertainment, retail, and logistics to create unforgettable live-streamed shopping experiences for collectors and enthusiasts across the country.

As we continue to scale and diversify into new live shopping verticals, we are seeking an Executive General Manager to lead our operations, growth strategy, and cross-functional teams. This role will be instrumental in driving revenue, optimizing fulfillment and live production, and positioning our company for expansion into new live commerce arenas in the future.

Why Join Us

At Cancelled Breaks, you'll lead at the intersection of culture, collectibles, and commerce—with the opportunity to directly shape our growth, operations, and future expansion into new live shopping categories. We move fast, innovate boldly, and build community through every stream, every shipment, and every customer interaction.

Compensation

Annual Salary: $100,000–$115,000, depending on experience and qualifications
Opportunities for professional growth and advancement as the company continues to expand

Location & Work Style

On-site leadership is essential to support live production, warehouse, and fulfillment operations.
Maintain an active presence on the production floor and in fulfillment areas to provide real-time leadership and decision-making.
Partner closely with stream management, inventory, procurement, customer service, and shipping teams to drive operational excellence.
Thrive in a fast-paced, high-energy environment where priorities can shift quickly.
Flexibility to work evenings and weekends as needed to support live show schedules and business demands.
Lead by example with a hands-on management style and a willingness to step into operational challenges when needed.
Foster consistent communication across departments to ensure seamless coordination between revenue generation and fulfillment execution.

What you will do:

Lead & Develop Teams

Manage and mentor teams across live production, sales, marketing, customer support, warehouse, and fulfillment operations
Build a performance-driven culture focused on speed, accuracy, engagement, and customer trust
Drive hiring plans, training programs, goal setting, and KPI accountability

Oversee Daily Operations

Own end-to-end live commerce execution including scheduling, inventory flow, show coordination, fulfillment, packaging, and shipping logistics
Ensure seamless collaboration between live hosts, moderators, studio tech, and warehouse teams
Implement operational improvements across returns, customer communication, and fulfillment workflows

Drive Revenue & Growth

Develop and execute strategies to grow sales within sports card live shopping while laying the foundation for future vertical expansion
Monitor and improve key metrics including conversion rates, viewer retention, AOV, and live show ROI
Identify new business opportunities including partnerships, sponsorships, platform growth, and category diversification

Elevate Live Production & Customer Experience

Maintain high standards for live show quality, pacing, authenticity, and engagement
Ensure compliance with platform policies, selling regulations, and product verification standards
Champion community engagement, customer loyalty, and long-term brand trust

Lead Future Expansion

Guide the company’s strategic evolution into new live commerce categories beyond sports cards (collectibles, lifestyle, apparel, tech, and more)
Conduct market research and competitive analysis to inform new vertical launches
Support onboarding of new platforms, audiences, and live shopping formats
As Cancelled Breaks scales into new verticals and platforms, the General Manager will be responsible for building a leadership structure that supports sustainable, long-term growth
Identify, mentor, and develop high-potential leaders within live production, fulfillment, marketing, and customer support
Establish structured leadership training and development programs to prepare internal talent for expanded responsibility
Create succession plans for key operational roles to ensure continuity and stability during rapid growth
Define ownership boundaries and decision-making authority across departments to reduce bottlenecks and role overlap
Support the launch of new verticals by appointing and developing category-specific leaders
Foster a culture of accountability, promotion from within, and performance-based advancement

Cross-Department Execution & Alignment

Act as the unifying leader between stream operations and shipping management
Ensure real-time coordination between sales velocity and fulfillment capacity
Build structured communication between stream managers and warehouse leadership
Drive shared accountability for revenue growth and order accuracy
Oversee operational budgets, forecasting, vendor relationships, and inventory planning
Monitor P&L performance and drive cost‑efficient, scalable solutions that protect profitability

What We’re Looking For:

5+ years of leadership experience in e-commerce, live commerce, retail operations, or fulfillment environments
Strong knowledge of sports cards, TCGs, collectibles, or enthusiast-driven markets
Proven ability to scale operations and support category or vertical expansion
A data‑driven decision maker comfortable analyzing live commerce funnels and sales performance
Familiarity with streaming technology, live selling platforms, moderation tools, and e-commerce integrations
Exceptional communication, organization, and leadership skills
Bachelor's Degree in Business or a related field
Ability to understand the big picture as well as the details of day-to-day operations
Knowledge of professional sports
Ability to thrive in a startup‑style environment where priorities evolve quickly

Core Competencies