Executive Escalations & CX Improvement Lead

Tripadvisor; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Tripadvisor is seeking a senior operations leader to own the handling of high-exposure traveler escalations directed to C-suite leadership, ensuring rapid investigation and closure.

You will author executive briefings and conduct white-glove outreach to dissatisfied travelers, applying advanced conflict-resolution techniques.

You will perform root-cause analysis, document systemic failures, and deliver executive dashboards to drive continuous improvement across the organization.

Responsibilities

• Serve as the primary operational owner for high-exposure traveler escalations directed to C-suite leadership, driving investigations to closure.
• Author executive briefings and conduct white-glove outreach to dissatisfied travelers, applying advanced conflict-resolution techniques.
• Perform root-cause analysis, document systemic failures, and deliver executive dashboards to drive continuous improvement.

Job description

Tripadvisor is seeking a senior operations leader to own the handling of high-exposure traveler escalations directed to C-suite leadership, ensuring rapid investigation and closure.

You will author executive briefings and conduct white-glove outreach to dissatisfied travelers, applying advanced conflict-resolution techniques.

You will perform root-cause analysis, document systemic failures, and deliver executive dashboards to drive continuous improvement across the organization.