Executive Driver

Leidos Inc; Chantilly (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Leidos Inc. seeks an organized Executive Driver to provide secure, discreet transportation for high‑level personnel and VIPs.

You will uphold professional standards, respond swiftly to transport inquiries, and ensure a seamless travel experience with confidentiality and punctuality. Responsibilities include vehicle readiness, route optimization, and logging trips while maintaining exemplary customer service.

Qualifications

• Active TS/SCI clearance with ability to obtain poly.
• High school diploma or equivalent.
• 1–3 years in customer service, technical support, or product support.
• Ability to resolve routine inquiries independently with a customer-first mindset.
• Strong communication to explain processes to customers and teams.
• Professional attire and demeanor for VIP transportation.
• Experience with service documentation, logs, and repair records.
• Proficient with Microsoft Office and support/ticketing platforms.
• Follow service procedures with attention to detail and adjust when needed.
• Willingness to escalate complex issues appropriately.

Responsibilities

• Safely transport executives and VIP clients with discretion and punctuality.
• Provide outstanding customer service while remaining courteous.
• Respond to transport inquiries and coordinate alternatives as needed.
• Maintain cleanliness and readiness of assigned vehicles.
• Monitor schedules and adjust routes for traffic or last-minute changes.
• Coordinate routine maintenance and address repairs promptly.
• Uphold confidentiality and discretion when transporting high-level personnel.
• Keep detailed records of trips, mileage, fuel, and maintenance.
• Assist with loading/unloading luggage as required.
• Ensure compliance with traffic laws and company safety standards.

Skills

Customer service

Communication skills

Discretion

Record keeping

Attention to detail

Education

High school diploma

Tools

Microsoft Office

CRM systems

Ticketing systems

Job description

Description

We are seeking a highly organized and detail-oriented Executive Driver who is responsible for providing high-quality, safe, punctual, and confidential transportation services to executive-level personnel and VIPs. This role requires professional business attire and demeanor, exceptional customer service, and a strong knowledge of local and regional routes. The Executive Driver will respond to transportation service inquiries, resolve issues promptly, and ensure a seamless and courteous travel experience for senior leaders and other high-profile individuals.

Primary Responsibilities

• Safely transport executives and VIP clients to various destinations with professionalism, discretion, and punctuality.
• Provide outstanding customer service while maintaining a courteous and respectful demeanor at all times.
• Respond to transportation requests, inquiries, or problems, taking appropriate corrective actions such as coordinating repairs, scheduling alternate transport, or providing field servicing.
• Maintain cleanliness, mechanical readiness, and appearance of assigned vehicles.
• Monitor schedules and adjust travel routes quickly in response to traffic, weather, or last-minute changes.
• Support vehicle maintenance needs by coordinating routine servicing and ensuring all repairs are promptly addressed.
• Uphold high standards of confidentiality and discretion while transporting high-level personnel.
• Keep accurate records of trips, mileage, fuel, and maintenance as required.
• Assist with loading/unloading of luggage or materials, as requested or needed.
• Ensure adherence to all traffic laws, company policies, and safety standards.

Basic Qualifications

• Must have an active TS/SCI minimum clearance with ability to obtain Poly to be considered.
• High school diploma or equivalent.
• 1-3 years of experience in customer service, technical support, or product support roles.
• Ability to resolve routine service inquiries and issues independently, with a customer-first mindset.
• Strong communication skills to explain service processes and solutions clearly to customers and internal teams.
• Professional attire is required as this driver represents the program, company, and VIP they are transporting.
• Working knowledge of service documentation practices, including maintaining logs, repair records, and standard service forms.
• Proficient with standard office software (e.g., Microsoft Office) and customer support platforms or ticketing systems.
• Ability to follow service procedures with attention to detail and make minor adjustments when needed.
• Willingness to escalation complex or unresolved issues appropriately.
• Basic understanding of repair, return, or field servicing workflows.
• Organized and capable of managing multiple service cases simultaneously under moderate supervision.

Preferred Qualifications

• Experience using Customer Relationship Management (CRM) systems (e.g., Salesforce, Zendesk, ServiceNow).
• Familiarity with case management and order processing tools.
• Prior experience contributing to or following Standard Operating Procedures (SOPs) for service or support operations.
• Ability to write or contribute to service documentation, troubleshooting guides, or process improvement initiatives.
• Exposure to product support environments involving technical, mechanical, or software-related servicing.
• Demonstrated success working in a call center or help desk setting.
• Knowledge of basic troubleshooting techniques and the ability to assist in diagnosing customer issues.
• Understanding of service-level agreements (SLAs), performance metrics, and quality control principles.
• Ability to manage transactions or service requests efficiently while ensuring customer satisfaction.
• Experience supporting change management initiatives related to service operations or customer experience improvements.

EC-DAS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.