Executive Director - Tooling, Automation & Client 360

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City, NJ, is seeking a Principal Technical Program Manager in Infrastructure Platform - Enterprise Technology to lead complex tech programs across the firm.

You will translate business and technical goals into actionable plans, manage resources and budgets, drive AI-enabled governance, and build strong stakeholder relationships to deliver measurable impact. This role requires strategic thinking, adaptability, and a track record of delivering through ambiguity.

Qualifications

• 7+ years of experience in technical program management in large organizations.
• Experience using enterprise-authorized AI capabilities for planning and reporting.
• Ability to validate AI-assisted plans and data handling.
• Advanced analytical reasoning and problem solving.
• Proven ability to lead through change in high-pressure environments.
• Strong stakeholder management and relationship building.

Responsibilities

• Develop and implement strategic tech program plans; manage resources, budgets, timelines, risks, and blockers.
• Leverage enterprise AI capabilities to speed planning and reporting with proper data handling.
• Build and guide stakeholder relationships, define decision-making procedures for good outcomes.
• Drive continuous improvement by optimizing processes and adopting best practices with new tech.
• Promote AI-assisted governance with human review to ensure delivery standards.

Skills

Technical program management

AI capabilities in enterprise

Stakeholder management

Analytical reasoning

Change management

Cross-functional leadership

Job description

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in Infrastructure Platform - Enterprise Technology, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job Responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration, and oversee complex program execution by managing resources, budgets, and timelines while mitigating risks and addressing roadblocks

• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.

• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes

• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

• Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.

  Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations (NAMR/APAC – India/ LATAM/Hong Kong).

• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.

• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives

• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments

• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

  Preferred qualifications, capabilities, and skills

• Own IP intake, tracking & reporting standards

• Design & deliver Client 360 workflows, data models and dashboards

• Automate status, milestones, funding, RAG and owner views

• Unify inbound and outbound initiatives into one client view

• Drive adoption, data quality & consistent operating discipline.