Executive Director, Technology Operations

Everspring; Chicago (IL); On-site; USD 165,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangement

Paid parental leave

Medical insurance

Dental insurance

Vision insurance

401k with match

Generous PTO

Tuition reimbursement

Gym discounts

Job summary

Everspring is seeking an experienced Executive Director of Technology Operations to drive operational excellence and data initiatives across technology. Based in Chicago, IL, this hybrid role requires in-office presence at least three days per week and active leadership of multi-year roadmaps and strategic IT initiatives.

The ideal candidate will oversee client implementations, govern IT decisions, and lead teams across security, development, infrastructure, and business units to deliver

Qualifications

• Bachelor's degree required in Business, Computer Science, or related field.
• Proven track record in technology operations or project leadership.
• Strong communication, presentation and interpersonal skills.
• Experience with data-driven decision making and analytics tools.

Responsibilities

• Collaborate with Head of Technology to develop and implement technology operations strategies.
• Lead cross-functional teams to drive technology initiatives.
• Architect and implement a comprehensive technology operations strategy.
• Lead digital transformation initiatives and modernize legacy systems.
• Create and execute multi-year technology roadmaps with milestones and metrics.
• Oversee client implementations and ensure on-time delivery.
• Establish governance for technology decisions and operational integrity.
• Manage SLAs, KPIs and service quality across teams.
• Cultivate strong relationships with stakeholders and vendors.

Skills

Communication

Presentation

Interpersonal skills

Data analytics

Salesforce

Tableau

Confluence

CMS systems

Project planning tools

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Salesforce

Tableau

Confluence

CMS systems

Project planning tools

Job description

Job Summary
Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online.

Job Summary
Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online.

We are seeking an experienced and dynamic Executive Director of Technology Operations to oversee and drive operational excellence and data initiatives across technology. This role will be pivotal in ensuring seamless client implementations, fostering internal collaboration, and ensuring project milestones are met on time and within budget. The ideal candidate is an exceptional communicator and a hands‑on leader, ready to tackle challenges and drive solutions to ensure project success.

This role reports to the Head of Technology and is based in Chicago, IL. Everspring follows a hybrid work model, requiring this role to be in the office at least three days per week, with additional in‑office days as needed based on business demands.

Key Responsibilities

Strategic Leadership:

• Collaborate with the Head of Technology to develop and implement technology operations strategies aligned with company goals.
• Lead cross‑functional teams to drive technology initiatives, ensuring alignment across departments.
• Partner with the Head of Technology to architect and implement a comprehensive technology operations strategy aligned with organizational objectives and industry best practices
• Lead digital transformation initiatives that modernize legacy systems and create scalable technology foundations for future growth
• Create and execute multi‑year technology roadmaps with clear milestones, dependencies, and success metrics
• Lead the data technology transformation
• Establish governance frameworks that ensure technology decisions support business priorities while maintaining operational integrity
  

Client & Stakeholder Management

• Serve as the primary point of contact for client‑facing technology operations.
• Build and maintain strong relationships with internal and external stakeholders to ensure project success.
• Serve as the primary technology operations contact for clients, building trust through exceptional service
• Provide clear direction, communication, and support to internal and external stakeholders
• Cultivate strong relationships to ensure project success and client satisfaction
  

Cross‑Functional Collaboration

• Serve as the strategic liaison between technology operations and business units, translating business requirements into technology solutions
• Foster deep relationships with IT security, software development, infrastructure, and business unit stakeholders
• Lead cross‑functional initiatives that require coordination across multiple technology disciplines and business domains
• Facilitate executive‑level communication regarding technology operations, performance metrics, and strategic initiatives
• Establish frameworks for joint problem‑solving that leverage diverse expertise to address complex operational challenges
  

Service Delivery Excellence

• Ensure IT services meet the needs and expectations of both internal and external customers
• Oversee the implementation and management of service level agreements (SLAs)
• Establish robust metrics and KPIs to measure service quality, operational efficiency, partner and functional satisfaction
• Continuously monitor and improve service quality through data‑driven assessment
• Deploy proactive monitoring solutions that identify potential service disruptions before they impact business operations
• Collaborate with cross‑functional teams to understand user requirements and translate them into effective IT solutions
  

Vendor Management

• Establish strategic relationships with key technology vendors, and service providers
• Negotiate agreements that optimize value, minimize costs, and ensure service quality
• Implement vendor governance frameworks that ensure accountability and performance
• Develop contingency plans that minimize dependency risks for critical vendor relationships
  

Operational Excellence

• Oversee day‑to‑day technology operations ensuring efficiency, effectiveness, and scalability
• Identify process improvements and implement solutions to enhance productivity and service deliveryManage project timelines, budgets, and resource allocations to ensure timely delivery
  

Problem‑Solving & Innovation

• Address operational challenges proactively, offering solutions that balance business needs with technical capabilities
• Stay updated with emerging technologies to integrate innovative solutions that drive efficiency
  

Team Leadership

• Foster a culture of innovation, continuous improvement, and customer‑centricity.
• Collaborate with other department heads to align product initiatives with overall business objectives
• Lead a high‑performing team of product support specialists
  

Qualifications

• Bachelor's degree in Business, Computer Science, or related field
• 7-10+ years of experience in technology operations or project management, with at least 5 years in a dynamic leadership role
• Proven track record of successfully launching and managing complex projects
• Excellent communication, presentation, and interpersonal skills
• Ability to think strategically and translate vision into actionable plans
• Experience with data‑driven decision making and analytics tools
• Experience with SalesForce, Tableau, Confluence, CMS systems, and project planning tools preferred
• Experience in higher education is preferred
  

About Everspring

Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research‑based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online. Everspring offers a range of full‑service turnkey solutions, as well as standalone single service offerings, and innovative self‑service products that enable universities to establish and maintain themselves as leaders in the digital delivery of education.

Based in Chicago, Everspring serves a growing number of colleges and universities. Built In Chicago has named us one of the "Best Places to Work" since 2021 and we were also certified as a Great Place To Work® for four years consecutively, and are certified through May 2026.

Compensation offered at Everspring will be determined by factors such as location, level, job‑related knowledge, skills, and experience.

Position Location: Illinois

The annual base salary range for this position is: $165,000 to $180,000.

This role is eligible for incentive compensation or equity.

We offer benefits that include hybrid work arrangement, paid parental leave, medical, dental and vision insurance, FSA, HSA, employer‑paid short‑term and optional long‑term disability, 401k with an employer match vested immediately, a generous PTO plan that accrues with tenure, professional development, tuition reimbursement program, discounted onsite gym, optional pet insurance and more!

If you need a reasonable accommodation during the application or recruiting process, please reach out to HR @ everspringpartners.com

EEO Note

Everspring is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Everspring makes hiring decisions based solely on qualifications, merit, and business needs at the time.