Executive Director, Technology External Communications

JPMorganChase; New York (NY); On-site; USD 180,000 - 250,000; Full time

Job summary

JPMorganChase in New York seeks an Executive Director, Technology External Communications to shape the firm’s technology storytelling for media, policymakers, clients and employees. You will translate complex technology work into clear, differentiated narratives and lead external communications across AI, cybersecurity, software engineering, and infrastructure resilience.

You will advise senior technology executives, partner with Global Technology leaders and other teams, guide crisis and issues

Qualifications

• 12+ years of experience in technology communications, public relations, corporate communications, public affairs, or a related field.
• Experience working with technology company or technology clients through an agency, consulting, or corporate communications role.
• Proven leader of high-profile media relations programs and securing earned media impact.

Responsibilities

• Develop and execute communications strategies that advance JPMorganChase's reputation in technology, AI, cybersecurity, and related areas.
• Analyze communications performance and sentiment to refine strategy and maximize impact.
• Lead integrated campaigns across earned media, executive communications, thought leadership, social media, owned channels, and events.
• Advise senior technology executives on messaging, stakeholder engagement, and reputation management including social media.
• Oversee proactive and reactive media engagement, including crisis and issues management.
• Set priorities, operating rhythms, and performance expectations for the technology communications team.

Skills

12+ years experience

External communications leadership

Storytelling & writing

Media relations

Executive communications

Job description

Job Description

Partnering closely with senior technology and business leaders, you will develop and execute integrated strategies that spotlight how the firm's technology investments, products, and talent lead innovation, strengthen security and resilience, and advance business outcomes. You will also support marquee Global Technology initiatives spanning AI leadership, cyber resilience, open-source innovation, talent, and regulatory and public policy engagement, ensuring consistent messaging and flawless execution across the firm.

As an Executive Director, Technology External Communications, within Corporate Communications you will help to shape and elevate JPMorganChase's story as a global technology leader. You will lead strategic external communications across priority areas including AI, cybersecurity, software engineering, infrastructure resiliency and emerging technologies, translating complex technical work into clear, differentiated narratives for media, policymakers, clients, industry stakeholders, and employees. In addition you will be a seasoned communications leader with deep experience leading external communications for technology organizations—within a large enterprise, leading technology company, or agency supporting technology clients. You will bring a strong record in stakeholder communications and media relations, with demonstrated success delivering high-impact earned media and be an integral partner with sharp judgement and insight, you advise senior leaders on reputation, policy, and industry issues, and translate complex technical topics into clear, compelling narratives.

Job Responsibilities

• Develop and execute communications strategies and messaging that advance JPMorganChase's reputation as a leader in technology, innovation, cybersecurity, AI and other technologies. Manage communications support for high-profile technology initiatives, innovation programs, cybersecurity efforts, and strategic partnerships.
• Analyze communications performance, media coverage, stakeholder sentiment, and industry developments to continuously refine strategy and maximize impact. Proactively identify opportunities to elevate the firm's technology leadership position with media, policymakers, industry influencers, investors, employees, and other key stakeholders.
• Lead integrated communications campaigns across earned media, executive communications, thought leadership, social media, owned channels, speaking opportunities, and industry events. Translate complex technical concepts, products, research, and business initiatives into clear, compelling, and audience-appropriate narratives.
• Serve as a trusted advisor to Senior Technology Executives on messaging, stakeholder engagement, reputation management including social media, and emerging issues. Partner closely with Global Technology leaders, lines of business, public policy, legal, marketing, and communications teams to ensure strategic alignment and execution.
• Oversee proactive and reactive media engagement, including crisis and issues management involving technology, cyber, regulatory, and innovation-related topics.
• Establish clear priorities, operating rhythms, and performance expectations for a team of technology communications professionals. Be an influential member of a high-performing team while fostering a culture of collaboration, innovation, and accountability.

Required Qualifications, Capabilities, And Skills

• 12+ years of experience in technology communications, public relations, corporate communications, public affairs, or a related field.
• Experience working within a technology company or supporting technology clients through an agency, consulting, or corporate communications role.
• Demonstrated success developing and executing communications strategies around technology, innovation, AI, cybersecurity, cloud, software engineering, infrastructure, or related topics.
• Proven leader of high-profile media relations programs and securing impactful earned media coverage.
• Strong understanding of the technology landscape, including public policy and regulatory circumstances (e.g., related to AI, cybersecurity, privacy, and innovation).
• Experience advising senior executives and technology leadership teams on communications strategy, reputation management, and executive visibility.
• Exceptional storytelling, writing, content development, and presentation skills.
• Ability to successfully navigate complex, matrixed organizations and build alignment across diverse stakeholder groups.
• Experience managing large-scale communications initiatives with significant reputational impact.
• Demonstrated leadership experience with a track record of building and mentoring, high-performing teams.

Preferred Qualifications, Capabilities, And Skills

• Experience supporting a Fortune 500 technology organization, financial technology company, large-scale engineering organization, or technology-focused public relations agency.
• Familiarity with the AI, cybersecurity, cloud infrastructure, open-source software, and developer ecosystem; experience engaging with policymakers, industry organizations, think tanks, or government stakeholders on technology issues preferred.
• Track record of garnering earned media and building executive thought leadership platforms for technology leaders.
• Experience managing communications related to emerging technologies, innovation programs, and industry conferences.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

• comprehensive health care coverage