Executive Director, Program & Project Management

USAA Life Insurance Company; Plano (TX); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work 4 days in office

Job summary

USAA Life Insurance Company in Plano, TX is seeking an Executive Director of Program & Project Management to lead cross-functional teams and integrate change across programs, delivering strategic benefits with operational stability.

The role requires executive-level change management experience and 10+ years in leadership of large, multi-channel programs using Waterfall and Agile. In-office four days per week with relocation assistance available.

Qualifications

• Bachelor's degree or equivalent experience.
• 10 years in program/project leadership and change management.
• Experience delivering large, multi-team initiatives in financial services.

Responsibilities

• Provide strategic leadership for integrated program and project management.
• Lead cross-functional teams to deliver on the strategic vision.
• Ensure change management practices are in place and measured for success.
• Collaborate with senior leadership across business units.
• Develop, track, and report on key metrics for sponsors and stakeholders.

Skills

Program leadership

Change management

Executive communication

Risk management

Agile & Waterfall

Stakeholder alignment

Education

Bachelor's degree

4 years of relevant experience

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Executive Director of Program & Project Management oversees and integrates change within a functional area, helping to realize the benefits of strategy while promoting operational stability. Provides leadership and executes on the operational direction and oversight for various business programs and associated projects and change functions. Communicates with key stakeholders across the enterprise to plan, execute and ensure effective delivery of strategic initiatives. Utilizes executive level business acumen and decision-making abilities and provides effective management and leadership. Leads cross-functional teams to develop and execute change strategies and plans in accordance with USAA's change methodology or industry best practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Plano, TX office. Relocation assistance is available for this position.

What you'll do:

• Provides strategic leadership and management of direct and matrixed leaders responsible for the integrated work effort plan created to deliver the strategic vision of the program/project.
• Leads teams of Program and Project Managers focused on key initiatives in functional area and serves as an integration point to support complex area-specific or Enterprise-wide initiatives.
• Leveraging existing change management routines, ensures proper change management is in place along with measures for success.
• Participates in and leads components of on-going operational planning and may collaborate with other senior leadership or line of business stakeholders across business units.
• Ensures the functional area's participation in the communities for governed Enterprise positions such as Change Management Advisors.
• Maintains current awareness of and communicates to their senior leadership or the EPMO developments, trends, and legal and regulatory changes in the Financial Services industry, including how they impact both new and current programs/projects enterprise wide.
• Responsible for developing, tracking, and reporting on key metrics (i.e., deliverables, financials, duration, benefits) and communicating findings their senior leadership, sponsors, and stakeholders to influence internal project/program methodologies and approaches.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 10 years of experience in program/project management leadership, process improvement, and/or consulting for large strategic efforts.
• 4 years of people leadership experience in building, managing and/or developing high-performing teams.
• Executive-level understanding and experience with strategic-level change management.
• Extensive experience delivering member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment.
• Executive level experience with systems design and development from business requirements analysis through to day-to-day management.
• Expert understanding and experience applying project management principles.
• Expert in the full life cycle experience managing strategic and operational programs.
• Experience on project and program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies.
• Comprehensive understanding of risk management policies and procedures with experience identifying risks and key risk indicators and building processes and controls to solve for those risks.
• Comprehensive understanding of USAA's change methodology or commensurate industry change methodology.

What sets you apart:

• Experience scaling a business or significant new capability within financial services, ideally in a start-up or build environment.
• Demonstrated ability to establish structure and execution rigor across complex programs, including clear workstreams, dependencies, milestones, metrics, and accountability.
• Proven suc