Executive Director, Patient Access Services - HUB Programs

UBC; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities for promotion

401K with company match*

Flexible work environment

Discretionary PTO (Paid Time Off)

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Job summary

UBC in the United States is seeking an Executive Director of Patient Access Services - HUB Programs to lead multiple PAS functions, ensure high-quality delivery against client SLAs, drive growth, and mentor a large team across remote and home-based locations.

You will craft annual operating plans, manage budgets, report on performance, and partner with clients to enhance access programs within regulatory guidelines, while nurturing a collaborative, outcomes-driven culture.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven track record in leading large Patient Services teams (300+ FTEs).
• Clinical experience preferred.
• Excellent employee engagement and retention history.
• Ability to drive high performance teams.
• Metrics / KPI driving leader.
• Strong knowledge of specialty drug channel options and Patient Services programs designs.
• Excellent verbal and written communications and presentation skills.
• Excellent PC skills including Microsoft Office suite, Internet, and Outlook.
• Proven leadership skills with a proactive management style.
• Ability to work cross-functionally to solve complex problems and improve quality and service.
• Ability to manage financial targets/budgets, service, and quality goals.

Responsibilities

• Manage portfolio of PAS projects and lead a multi-functional team.
• Oversee client-specific contractual requirements and SLA adherence.
• Drive financial performance by client, cost savings, and performance targets.
• Develop and grow leadership talent and build capability within the team.

Skills

Executive leadership

Patient Access expertise

Cross-functional leadership

Client relationship management

Performance management

Budgeting and financial targets

KPI and metrics driven

Strategic planning

Communication skills

Problem solving

Team development

Regulatory compliance

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Internet

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Executive Director, Patient Access Services - HUB Programs

UBC / PAS / Segment Leaders - WPK Regular Operations All Virtual Locations, Home Based Position, USA, Remote, US

As a pharmaceutical support industry leader , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Description:

The Executive Director, Patient Access is responsible for the management and direction of multiple Patient Access functions. This position is responsible for ensuring that high quality delivery of contracted work, meeting/exceeding client-specific SLA requirements & performance targets and leading consistently across a diverse and tenured team. Strong client engagement success is required to retain and grow revenue. This role includes planning, coordinating, and directing Patient Access Services Operations (PAS) within corporate and regulatory guidelines. This position manages a portfolio of clients, projects, drives change management and enhances the overall efficiency and effectiveness for all core PAS operating functions. The Executive Director, Patient Access is responsible for creating annual strategic plans for site operations and is accountable to set and manage budgets to meet corporate financial targets. In addition, this position will frequently provide PAS production and cost reporting updates, set consistent goals and objectives and support mentorship and coaching.

Specific job duties:

• Responsible for managing and driving the execution of a portfolio of projects, delegating responsibility to team members, arranging appropriate project support resources, and thought leadership for driving growth and leading change management.
• Ensure quality and service standards are maintained along with client-specific contractual requirements. Oversees implementation of new clients. Foster ongoing client relationships by troubleshooting escalated issues.
• Responsible for managing PAS financial performance by client, client service level targets, and cost savings targets, performance reviews, and development of PAS Staff.
• Develop and build leadership talent and capability within the team and direct reports. Provide stretch learning and development assignments to leaders.

Supervisory Responsibility:

3+ Direct Reports, 400+ Indirect Reports

Desired Skills and Qualifications:

• Bachelor’s degree or equivalent experience
• 12-18 years of relevant experience, or Master’s degree with 10-15 years relevant experience
• Proven track record in leading large Patient Services teams (300+ FTEs)
• Clinical experience preferred
• Excellent employee engagement and retention history
• Ability to drive high performance teams
• Metrics / KPI driving leader
• Strong knowledge of specialty drug channel options and Patient Services programs designs
• Excellent verbal and written communications and presentation skills
• Excellent PC Skills including Microsoft Office suite, Internet, and Outlook
• Proven leadership skills, team-orientation, and a proactive and optimistic management style
• Ability to work cross-functionally to solve complex problems and improve quality and service
• Ability to manage financial targets/budgets, service, and quality goals

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Growth opportunities for promotion
• 401K with company match*
• Flexible work environment
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.