EXECUTIVE DIRECTOR OF PERFORMANCE, ANALYTICS AND AI

CARE; Atlanta (GA); On-site; USD 127,000 - 178,000; Full time

Job summary

CARE seeks an Executive Director of Performance, Analytics and AI in Atlanta to lead analytics and AI adoption for Resource Development. You will drive revenue intelligence, forecasting, and data-driven decision making, partnering with Digital, Finance, and program teams to accelerate CARE USA’s fundraising performance.

The role requires senior leadership in analytics, strong CRM/BI proficiency, and a commitment to ethical AI usage in humanitarian fundraising.

Qualifications

• Bachelor's degree in business administration, data science, analytics, finance, or a related field.
• Minimum 8 years of progressive experience in data analytics, revenue intelligence, or business intelligence, including at least 3 years in a senior leadership role.
• Demonstrated track record moving an organization from descriptive to predictive analytics with revenue impact.
• Experience with NGO fundraising markets (USA preferred).
• Proven experience leading AI or technology modernization initiatives.

Responsibilities

• Lead analytics and AI strategy to drive fundraising growth and revenue forecasting.
• Oversee real-time, predictive KPI frameworks and multi-channel analytics.
• Partner with Salesforce NPSP/Nonprofit Cloud implementations and data governance.
• Translate data into executive-ready narratives for Board/ELT.
• Drive AI governance, data ethics, and an AI adoption roadmap.
• Lead Gift Processing and Data Integrity teams ensuring accuracy and timeliness.

Skills

Data analytics

Revenue intelligence

Business intelligence

Leadership

Change management

Communication

Cross-functional collaboration

Education

Bachelor's degree in business/analytics/finance

Master's preferred

Tools

Salesforce

Tableau

Power BI

Python

R

SQL

Job description

Work Location : US - Atlanta, GA Type of Post : Not Applicable Other Possible Location : Funding : APPROVED Expected Travel : Not Applicable Type of Contract : Language Requirement : English Application Deadline : Employee Duration : Full-Time

Pay Range Details

$127,462.74 - $177,810.53 Annually USA Grade C

• Starting salaries are based on various factors, including candidate experience, education, knowledge, skills, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.

Who We Are

As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people globally. We do this by focusing on our mission and vision, and the values of equality and excellence that guide our organization. We seek dedicated individuals who align with our mission and are passionate about making it a reality by collaborating with others, embracing learning and innovation, and delivering results.

What We Are Looking For

At CARE, we value diversely talented people who can bring different experiences and perspectives to our organization. We know that not all applicants will have every skill and qualification. We encourage everyone who meets the minimum required qualifications to apply. Having one or more of the preferred qualifications will strengthen an application. But, even if you are earlier in your career or followed a non-traditional educational or professional path, we hope you will consider a career at CARE.

Job Title: EXECUTIVE DIRECTOR OF PERFORMANCE, ANALYTICS AND AI

Job Location(s): US - Atlanta, GA

Job Summary

CARE saves lives and defeats poverty in more than 100 countries. To do that at scale, CARE USA needs to raise $1 billion annually by 2035 — and reaching that goal requires a step‑change in how the organisation uses data and intelligence to make decisions. The Executive Director, Performance, Analytics & AI is the leader who will make that happen: uplevelling CARE USA’s Resource Development function by powering dynamic analytics and AI capability that enables faster, better performance decisions and shortens the runway to our revenue goals.

Reporting to the Chief Revenue Officer and working in close partnership with the Resource Development senior leadership team and the Digital and Finance teams, this newly created role owns Resource Development’s full analytics and performance ecosystem — from revenue intelligence and forecasting to AI adoption and gift operations. The Executive Director is a principal thought partner to the CRO and the leadership team, translating complex data into competitive insight, embedding a culture of evidence‑based decision‑making, and ensuring CARE USA has the predictive intelligence needed to reach its revenue goals. The ED directly supervises CARE's Resource Development Finance Planning and Analysis (FP&A) function alongside the gift processing and data integrity teams, providing executive guidance for the operational and financial infrastructure that underpins the division’s revenue performance.

This is a rare opportunity for a senior analytics leader who is energized by transformation, passionate about enabling money for mission, and ready to operate at the intersection of data science and fundraising strategy. The right candidate will bring deep technical fluency and the presence to deploy it where it matters most: driving more revenue for one of the world’s most respected humanitarian organisations.

Performance Analytics, Reporting & Insights

• Lead the evolution of Resource Development’s reporting from largely manual processes and basic dashboards to real‑time, predictive KPI frameworks and multi‑channel performance analytics — including the underlying health metrics that give leadership a true, always‑current picture of fundraising performance.
• Work in close partnership with the Digital team to maximize the full impact of CARE’s Salesforce NPSP platform and support the eventual transition to Salesforce Nonprofit Cloud (now branded Agentforce Nonprofit) — ensuring Resource Development’s analytics and reporting capabilities keep pace with platform development.
• Work closely with the Finance team and support the CRO and Chief Operating and Finance Officer (COFO) with monthly reporting on key acceleration plans and channel performance, enabling agile decision‑making grounded in accurate, timely data.
• Translate underlying health metrics and performance data into high‑quality Board and Executive Leadership Team (ELT) materials — developing dashboards, reports, and narratives that make complex data accessible and actionable for senior audiences.
• Lead CARE USA’s contribution to global intelligence and benchmarking, including the International Fundraising Leadership (IFL) Forum, ensuring CARE’s data is rigorous, comparable, and used to drive competitive insight.
• Partner with the Digital team on data governance — supporting policies covering data use, acquisition, retention, archiving, and ethics — ensuring Resource Development’s needs and standards are embedded in organisation‑wide frameworks owned by Digital.

Technology, AI Adoption & Data Governance

• Work in partnership with the Digital team — CARE USA’s internal technology service provider — to ensure Resource Development’s analytical and AI needs are embedded in organisation‑wide technology strategy, platform decisions, and Salesforce development.
• Develop a deliberate, scalable AI adoption roadmap for Resource Development, identifying where AI tools can drive the greatest gains in efficiency, supporter engagement, and revenue — and working with Digital and Program teams to connect to CARE’s broader AI partnerships and capabilities.
• Work in partnership with channel leads — including the Chief Individual Giving Officer and other AVP peers — helping and supporting them to find AI unlocks that solve their biggest problems: for example, faster segmentation, smarter knowledge management, or improved prospect research.
• Support the development of an AI governance approach for Resource Development in partnership with Digital, ensuring responsible, ethical use of AI and data in fundraising contexts.
• Champion an AI‑ready culture within Resource Development: building data literacy and AI fluency across the division, and ensuring teams understand how to use new tools effectively and responsibly.

Team Leadership & Organisational Development

• Lead the supporter services function with a vision for world‑class donor experience: warm, fast, and efficient service that confirms supporters’ decision to give to CARE and builds long‑term loyalty. Work in close partnership with funding channel leads to ensure their donors and supporters receive a consistently excellent experience.
• Play a key role in developing and upgrading supporter loyalty — working with channel teams to use data, personalisation, and service excellence to deepen supporter commitment and grow long‑term revenue.
• Lead gift processing and data integrity teams to deliver accurate, timely, and high‑quality outputs that underpin both the supporter experience and the division’s analytical capability.
• Set clear performance expectations, provide coaching and mentorship, and build a culture of accountability, continuous improvement, and professional growth across all direct report teams.
• Lead effective change management as the function transitions from manual, basic processes toward a more automated, insight‑driven operating model — bringing staff and stakeholders on the journey.

Cross‑functional Strategy & Senior Leadership Partnership

• Partner with the Director of Fundraising Planning & Analysis on the annual forecasting and budgeting process — providing the intelligence layer and analytical framework that the FP&A Director translates into operational financial plans.
• Support monthly reporting for the CRO and COFO on key acceleration plans and channel performance — ensuring both leaders have the data they need to make fast, confident decisions and course‑correct where needed.
• Develop Board and ELT‑level materials that translate complex performance data and underlying health metrics into clear, compelling narratives — making CARE USA’s fundraising trajectory visible and understandable at the highest level.
• Lead CARE USA’s global intelligence and benchmarking function — ensuring the organisation is connected to sector‑wide performance data, learns from peer INGOs, and positions CARE’s results in a meaningful comparative context.
• Contribute data‑driven perspective to cross‑divisional conversations, ensuring analytics considerations are embedded in programme design, campaign planning, and strategic positioning.

Required Qualifications

• Bachelor's degree in business administration, data science, analytics, finance, or a related field, or equivalent combination of education and work experience.
• Minimum 8 years of progressive experience in data analytics, revenue intelligence, or business intelligence, including at least 3 years in a senior leadership role with accountability for building or transforming an analytics function — not just running an established one.
• Demonstrated track record of moving an organisation from descriptive reporting to predictive and prescriptive analytics, with measurable impact on revenue or strategic decision‑making.
• Experience working for a major NGO — ideally an international one — with exposure to fundraising markets in the USA and preferably additional markets internationally.
• Proven experience leading AI or technology modernisation initiatives, including the design of AI governance frameworks and the implementation of machine learning tools or intelligent automation in an operational context.
• Advanced proficiency with CRM platforms (Salesforce strongly preferred) and business intelligence tools (e.g. Tableau, Power BI); experience owning and evolving an analytical technology stack.
• Proven ability to lead through influence in complex, multi‑stakeholder environments — translating technical complexity into executive‑level insight and working effectively with senior leaders who are not data specialists.
• Demonstrated change management experience: leading teams and organisations through significant shifts in ways of working, data culture, and operational model.
• Experience managing and developing high‑performing, multi‑disciplinary teams.
• Exceptional written and verbal communication skills; able to present sophisticated analytical work to non‑technical audiences with clarity and confidence.

Preferred Qualifications

• Master's degree in business administration, data science, nonprofit management, or a related field.
• Hands‑on experience designing and deploying AI applications in a fundraising or marketing context, including predictive modelling, donor propensity scoring, or lifetime value analysis.
• Knowledge of gift processing systems, data pipeline architecture, and donor database management.
• Experience partnering directly with a Chief Revenue Officer or equivalent senior executive on revenue strategy and planning.
• Proficiency in Python, R, or SQL for advanced data analysis.
• Familiarity with ethical AI frameworks and responsible data stewardship in international or cross‑cultural contexts.

CARE is an Equal Opportunity employer. We provide equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, religion, ancestry, national origin, age, disability, marital status, or veteran status, or any other characteristics protected under applicable law.

Starting salaries are based on internal equity, candidate experience, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.