Executive Director of Operations - EC

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

DTO (Discretionary Time Off)

Healthcare benefits

401(k) retirement plan with company 3%

DailyPay Opportunities

Hotel discounts

Free meals

LinkedIn Learning membership

Job summary

Montage International is seeking an Executive Director of Operations to lead the hotel’s operational strategy and drive guest satisfaction across departments.

You will manage P&L, budgets, and vendor agreements while building a strong leadership pipeline and ensuring adherence to brand standards. This role demands 8–10 years in ultra-luxury operations and exceptional communication.

Qualifications

• Bachelor’s Degree preferred.
• 8-10 years progressive leadership in ultra-luxury operation.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.

Responsibilities

• Oversee day-to-day operational performance across multiple departments, ensuring consistency in execution, service, and compliance with brand standards.
• Drive financial performance including P&L management, budgeting, and cost control initiatives.
• Negotiate contracts, partnerships, and vendor agreements to optimize operational costs and value.
• Champions change and manage property projects or initiatives from inception through completion, ensuring timely delivery within budget.
• Direct and motivate a team while personally providing high quality service based on requirements and standards.

Skills

Operational leadership

P&L management

Contract negotiation

Team development

Education

Bachelor’s Degree Preferred

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

At Montage International It’s All Because of YOU!

Executive Director of Operations, Executive Committee

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage International, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage International is more than a job; it’s a way of life. Don’t just imagine the possibility — join us.

The Executive Director of Operations is a member of the Executive Committee, responsible for delivering the operational strategy that meets or exceeds the guest needs, creates associate engagement and delivers on growing revenues and maximizes the financial performance of the property.

Your Leadership

• Oversee day-to-day operational performance across multiple departments, ensuring consistency in execution, service, and compliance with brand standards.
• Drive financial performance including P&L management, budgeting, and cost control initiatives
• Negotiate contracts, partnerships, and vendor agreements to optimize operational costs and value.
• Champions change and manage property projects or initiatives from inception through completion, ensuring timely delivery within budget.
• Direct and motivate a team while personally providing high quality service based on requirements and standards.
• Ensures a positive associate experience, setting clear goals and expectations and ensures policies are administered fairly and consistently, rectifying any deficiencies with respective associates.
• Support selecting and developing high performing talent, to meet the business needs of the operation and build a strong leadership pipeline.
• Oversee operational matters as they relate to federal, state and local employment, business and civil rights laws.
• Foster a culture of continuous improvement, innovation, and leadership development within the property.
• This position may perform additional duties as assigned based on business needs that may be outside the scope of these normal duties.

About You

• You are passionate about overseeing hotel operations and guest experience
• You are a pro-active business partner
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Bachelor’s Degree Preferred.
• 8-10 years’ progressive experience in leadership in an ultra-luxury level operation.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Must possess moderate computer skills.
• Budgetary analysis capabilities required.

You will Enjoy

• DTO (Discretionary Time Off)
• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401[k] retirement plan with company matching, fully vested, and loan option
• DailyPay Opportunities
• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Free meals
• Fitness & wellness discounts
• LinkedIn Learning membership
• Hearts of (insert brand)/Hearts of Pendry community engagement
• Associate events throughout the year

Physical Requirements

• Must be able to sit at a desk for up to five (5) hours per day
• Walking and standing are required, and length of time may vary
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates; use of these senses will occur on a constant basis
• Grasping, holding, sitting, walking, repetitive motions, bending over
• Ability to lift and carry up to 50 pounds

At Montage, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred locations.

The pay scale for the Executive Director, Operations - EC, is from $180,000.00 to $200,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.