Executive Director-Infrastructure Operations

Presbyterian Healthcare Services; Albuquerque (NM); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Flexible spending accounts

Paid time off

Retirement plans with matching

Continuing education and career growth

Life insurance and disability

Wellness programs

Job summary

Presbyterian Healthcare Services seeks anExecutive Director of Infrastructure Operations to oversee performance, reliability, and security of enterprise technology platforms powering clinical operations and business services.

The role ensures 24/7 availability of on‑premise and cloud systems, manages lifecycle roadmaps, and drives automation across all infrastructure layers within a hybrid environment.

Qualifications

• 15+ years of infrastructure leadership experience.
• Experience in 24/7 mission‑critical environments.
• Enterprise networking and hybrid cloud experience.
• Managed services vendor oversight experience.
• Healthcare experience preferred.
• BS in a technical discipline required.

Responsibilities

• Lead on‑premise data center operations, compute, storage, virtualization, and backup environments.
• Ensure HIPAA compliant, secure, and highly available infrastructure supporting clinical and enterprise systems.
• Direct infrastructure lifecycle planning, modernization strategies, and technology refresh roadmaps.
• Advance automation, orchestration, monitoring, and operational efficiency across all infrastructure layers.
• Oversee disaster recovery and business continuity across managed environments.
• Govern vendor relationships for hardware, colocation services, and operational platforms.
• Provide executive oversight of key infrastructure vendors across data center, networking, and cloud operations.
• Hold managed service partners fully accountable for operational outcomes, cost discipline, and service quality.
• Drive transparency, performance dashboards, and structured vendor governance routines.
• Develop high‑performing technical teams and prepare infrastructure for audits and regulatory reviews.

Skills

Infrastructure leadership

24/7 operations

Hybrid cloud

Vendor governance

Networking experience

Education

Bachelor's degree in Computer Engineering or Computer Science

Tools

AWS

Data Center Management Tools

Job description

Location Address: 9521 San Mateo NE, Albuquerque, NM 87113-2237

Summary

Presbyterian Healthcare Services seeks a strategic, resilience‑focused Executive Director of Infrastructure Operations to oversee the performance, reliability, and security of the enterprise technology platforms that power clinical operations, patient care, and mission‑critical business services. This executive will serve as the enterprise authority for infrastructure reliability, accountable for maintaining 24/7 availability of on‑premise and cloud‑based systems that underpin the health system’s clinical and operational functions.

Work Arrangement

Remote: Open to applicants in the United States, excluding CA, IL, ND, NY, OH, WA, and WY.

Hybrid: For individuals within 60 miles of Albuquerque, in‑office presence is required Tuesday through Thursday.

Responsibilities

Infrastructure Operations

• Lead on‑premise data center operations, compute, storage, virtualization, and backup environments.
• Ensure HIPAA compliant, secure, and highly available infrastructure supporting clinical and enterprise systems.
• Direct infrastructure lifecycle planning, modernization strategies, and technology refresh roadmaps.
• Advance automation, orchestration, monitoring, and operational efficiency across all infrastructure layers.
• Oversee disaster recovery and business continuity across managed environments.
• Govern vendor relationships for hardware, colocation services, and operational platforms.

Enterprise Networking

• Ensure secure, resilient connectivity across all hospitals, clinics, and administrative locations.
• Oversee network segmentation, security controls, and protection of clinical systems.
• Provide leadership for telecommunications services, carrier relationships, and network performance standards.
• Develop and modernize enterprise network architecture to support operational growth and digital transformation.

Cloud Oversight

• Serve as executive owner of the organization’s AWS managed services environment.
• Govern cloud performance, SLAs, cost management, and vendor accountability.
• Ensure cloud operations meet uptime requirements for major clinical systems such as Epic, imaging, and diagnostics.
• Align cloud and on‑prem environments within a cohesive hybrid infrastructure strategy.
• Oversee compliance, risk posture, and operational rigor for cloud‑based platforms.

Vendor & Managed Services Governance

• Provide executive oversight of key infrastructure vendors across data center, networking, and cloud operations.
• Hold managed service partners fully accountable for operational outcomes, cost discipline, and service quality.
• Drive transparency, performance dashboards, and structured vendor governance routines.

Leadership

• Develop high‑performing technical teams.
• Support growth initiatives (new sites, affiliates, Epic Community Connect expansion).
• Prepare infrastructure for audits and regulatory reviews.
• Foster a culture of operational excellence and accountability.
• Partner across clinical, operational, and technology domains.

Qualifications

• BS in a technical discipline, preferably Computer Engineering or Computer Science.
• 15+ years of infrastructure leadership experience.
• Experience in 24/7 mission‑critical environments.
• Enterprise networking and hybrid cloud experience.
• Managed services vendor oversight experience.
• Healthcare experience preferred.

What Success Looks Like

• Reliable, highly available infrastructure supporting patient care.
• Strong vendor accountability and cloud service governance.
• Modern, resilient network architecture.
• Clear performance metrics and cost transparency.

Benefits

• Competitive salaries.
• Full medical, dental, and vision insurance.
• Flexible spending accounts (FSAs).
• Free wellness programs.
• Paid time off (PTO).
• Retirement plans, including matching employer contributions.
• Continuing education and career development opportunities.
• Life insurance and short/long‑term disability programs.

Equal Employment Opportunity

AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses.