Executive Director HR Operations

Community Health Network; Indianapolis (IN); On-site; USD 95,000 - 130,000; Full time

Job summary

Community Health Network is seeking an Executive Director of HR Operations based in Indianapolis, Indiana. This role involves leading the overall strategy and management of Payroll, HR Systems, and the HR Service Center. The ideal candidate will ensure efficiency and compliance in HR operations.

Key qualifications include a Bachelor’s Degree and extensive experience in HR management, particularly at the director level. Skills in project management, customer service, and team leadership are essential for success in this position.

Qualifications

• 5+ years of experience in HR or Operations management at a director level.
• 10+ years of experience in Payroll or HR Information Systems.
• Ability to develop and implement results-oriented strategies.
• Ability to build and lead a high-performing team.

Responsibilities

• Develop relationships with external HR service providers.
• Support contract negotiations and performance monitoring.
• Be part of the Total Rewards leadership team.

Skills

Customer service skills

Team leadership

Project management

Critical thinking

Adaptability

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

About the Organization

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Position Summary

The Executive Director of HR Operations is responsible for the overall strategy, management, and administration of Payroll, HR Systems and the HR Service Center within the Human Resources organization. This position plays a crucial role in ensuring the efficiency, accuracy, and compliance of HR operations to support the company's overall mission and objectives.

Responsibilities

This role will develop and cultivate relationships with external HR service providers, software vendors, and consultants to effectively support contract negotiations, performance monitoring, and optimization of contracting terms and spend to strengthen vendor relations while also providing long‑term value to the organization. The Executive Director of HR Operations will be part of the Total Rewards leadership team, reporting to the Vice President of Total Rewards.

Qualifications

• Bachelor’s Degree
• 5 or more years of experience in HR or Operations management at a director level or above with responsibility for Payroll, HR Information Systems and an HR Service Center
• 10 or more years of experience in Payroll, HR Information Systems, or HR Service Center role
• Ability to develop a clear, realistic, and actionable vision, and provide a results‑oriented strategy
• Ability to use customer service skills to provide an exceptional experience
• Ability to build, motivate, and lead a high‑performing team
• Proficiency with Microsoft Office Suite
• Ability to manage projects and assignments from start to completion
• Ability to adapt to a variety of situations, change, and new learnings
• Critical thinking and independent problem resolution skills
• Ability to research industry best practices, benchmarking studies and innovative solutions across the HR industry, and collaborate with HR leadership to develop and publish HR KPIs and goals in support of HR’s key strategic priorities that enable organizational success