Executive Director, Head of Learning Strategy, Design & Learner Experience

9025 CVS Shared Services Resources LLC; Rogers (CT); Remote; USD 132,000 - 303,000; Full time

Job summary

CVS Health is searching for an Executive Director, Head of Learning Strategy, Design & Learner Experience to shape enterprise learning strategy and deliver modern, high-impact learning experiences across the organization. You will lead the Learning Design Center of Excellence, set governance standards, and partner with IT to enable scalable, AI-enabled learning.

The role oversees strategy, design, content, learner experience, technology strategy, analytics, and the learning design center of

Qualifications

• 10+ years of progressive experience in learning and development, talent capability development, or related functions.

Responsibilities

• Define and execute enterprise learning strategy and multi-year roadmap aligned with business, talent, and workforce priorities.

Skills

Executive leadership

Cross-functional leadership

Strategic thinking

Data-driven decision making

Change management

Education

Bachelor's degree (required)

Master's degree (preferred)

Tools

LMS/LXP platforms

Content & authoring tools

Analytics platforms

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary The Executive Director, Head of Learning Strategy, Design & Learner Experience is a member of the Learning & Development Leadership Team responsible for shaping and executing the enterprise learning strategy and creating modern, high-impact learning experiences that build workforce capability and support business performance. This leader oversees learning strategy, enterprise learning design, curriculum and content, learner experience, learning technology strategy, AI-enabled learning, analytics, and the Learning Design Center of Excellence. In close partnership with DDAT/HR Technology, the role translates L&D priorities and learner needs into the technology capabilities and digital experiences required to enable them. The role sets enterprise standards and drives innovation across the learning ecosystem, improving quality, speed, scalability, accessibility, learner experience, and business impact while simplifying how learning is designed and delivered.

Key Responsibilities

• Enterprise Learning Strategy & Governance Define and execute the enterprise learning strategy and multi-year roadmap aligned with business, talent, skills, and workforce priorities. Establish enterprise standards and governance for learning design, curriculum architecture, content, accessibility, learner experience, and measurement. Translate business and workforce capability needs into scalable learning strategies and solutions. Serve as a strategic advisor to senior leaders on learning, skills, AI, and workforce capability trends.
• Learning Design & Learner Experience Lead the Learning Design Center of Excellence and end-to-end design and development of enterprise learning experiences across digital, virtual, instructor-led, multimedia, performance support, immersive, and AI-enabled modalities. Establish modern learning design and learner experience principles grounded in learning science, accessibility, user experience, and measurable performance outcomes. Drive consistency, quality, reuse, modularity, and scalability across enterprise curricula and content. Lead the strategy and learner experience for Classroom of the Future, partnering with DDAT on enabling technology products and capabilities. Oversee learning demand, prioritization, capacity, and delivery to balance strategic initiatives with ongoing business and regulatory needs.
• Learning Technology & Digital Enablement Serve as L&D's strategic partner to DDAT/HR Technology, translating learning and learner experience requirements into technology capabilities and roadmaps. Partner on the strategy, governance, selection, optimization, and evolution of the learning technology ecosystem, including LMS/LXP, skills platforms, authoring tools, AI, coaching, content, and analytics solutions. Represent L&D priorities in enterprise technology and talent ecosystem decisions. Drive adoption and continuous improvement of digital learning experiences while ensuring scalability, integration, security, and compliance.
• AI, Innovation & Transformation Lead adoption of approved AI, automation, and emerging technologies to transform how learning is designed, developed, delivered, and experienced. Establish modern design and development practices that improve personalization, accessibility, speed, quality, and productivity. Create a culture of experimentation, rapid iteration, and data-driven continuous improvement. Evaluate emerging learning capabilities and partners and scale solutions that demonstrate measurable value.
• Analytics & Business Impact Establish measurement frameworks and KPIs for learning effectiveness, learner experience, capability development, technology adoption, operational performance, and business impact. Use learner, skills, operational, and business data to guide investment, design decisions, and continuous improvement. Provide executive-level insights on the effectiveness and value of enterprise learning investments.
• Enterprise & People Leadership Build strong partnerships across the business, HR, Talent, DDAT/HR Technology, Information Security, Procurement, and external partners. Lead and develop a high-performing multidisciplinary team across learning design, digital learning, content, technology, and learner experience. Build team capability in learning science, AI, analytics, experience design, and emerging technologies. Manage resources, vendors, budgets, and investments to deliver measurable business value and operational efficiency.

Leadership & Technical Capabilities

• Enterprise learning strategy and workforce capability development
• Learning science, instructional design, curriculum architecture, and learner experience design
• Learning technology ecosystems including LMS/LXP, content, skills, AI, and analytics platforms
• AI-enabled learning design, content development, and automation
• Learning analytics, measurement, and business‑impact evaluation
• Accessibility, content governance, and digital learning standards
• Strategic thinking with strong execution and transformation leadership
• Executive influence, communication, and cross‑functional leadership
• Data‑driven decision making and financial acumen
• Ability to lead through ambiguity and translate strategy into measurable outcomes

Location

East Coast/Midwest (preferred); Remote (open)

Required Qualifications

• 10+ years of progressive experience in learning and development, talent/capability development, learning design, or learning technology, including significant enterprise leadership experience.
• Experience developing and executing enterprise learning strategies, operating models, and large-scale transformations.
• Experience leading learning design, curriculum, content development, learner experience, or Learning Design Center of Excellence functions.
• Experience partnering with technology/product organizations to shape enterprise learning platforms and digital experiences.
• experience applying AI, automation, analytics, and emerging technology to learning and development (preferred)
• Experience leading multidisciplinary teams and managing enterprise learning demand, resources, vendors, and delivery.
• Proven ability to influence senior executives and lead effectively across complex, cross‑functional organizations.
• Travel - 1 week/month to and/or based on the needs of the business

Preferred Qualifications

• Education Bachelor's degree (required)
• Master's degree in Learning, Organizational Development, Human Resources, Education, Instructional Design, Business, Technology, or related field (preferred)

Pay Range

The typical pay range for this role is: $131,500.00 - $303,195.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 12/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.