Executive Director, EVP IT Integrated Services

Trustees of University of Pennsylvania; United States; On-site; USD 180,000 - 230,000; Full time

Job summary

The University of Pennsylvania seeks an Executive Director, EVP IT Integrated Services, to lead a newly formed IT organization that unites roughly 40 technology professionals across five EVP divisions and enhances service delivery.

Reporting to the CIO and EVP, the incumbent will align technology strategy with university priorities, drive operational excellence, develop talent, and strengthen collaboration, resilience, and career growth.

Responsibilities

• Lead IT teams across five EVP divisions to create a unified operating organization.
• Establish clear service ownership, roles, responsibilities, and accountability for shared and specialized IT services.
• Direct modernization efforts while maintaining continuity of service during organizational transitions.
• Foster professional development and career pathways to build a high-performing IT workforce.

Job description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Executive Director, EVP IT Integrated Services

Job Profile Title

Information Technology Executive Director

Job Description Summary

The Executive Director, EVP IT Integrated Services, is a new senior leadership role within Information Systems & Computing (ISC), reporting to Penn's Vice President of Information Technology and Chief Information Officer (CIO) and working closely with the Office of the Executive Vice President (EVP). The inaugural Executive Director will integrate and lead an IT organization that brings together an estimated 40 technology professionals across five EVP divisions (Business Services, Public Safety, Facilities and Real Estate Services, Finance, and Human Resources), finding efficiencies in what can be shared while protecting the specialized capabilities and reliable service each division depends on. The Executive Director also serves as the primary technology partner to the vice presidents of those divisions, as both a strategic advisor and the senior point of accountability for service, including ownership of escalated issues. Working with the CIO and EVP leadership, the Executive Director will establish a high-performing IT organization that delivers secure, reliable, and efficient technology services while strengthening collaboration, resilience, and career development among the team.

Job Description

Job Responsibilities

Building the Integrated Organization

In partnership with the CIO and the Office of the EVP, bring the IT teams of the EVP divisions together into a single operating organization, building on the strengths and expertise each team brings.

Establish clear service ownership, roles, responsibilities, and accountability across shared and specialized IT services.

Determine what is best delivered in common and what must remain specialized, finding efficiencies without compromising divisional capabilities or service reliability.

Maintain continuity of service as the organization and operating model evolve.

Partner with Strategic Planning, HR, Communications, and other leaders on organizational transitions and change.

Executive Partnership & Service Accountability

Serve as as the senior point of accountability for divisional vice presidents on their operational and strategic technology needs.

Advise divisional leaders as a collaborator and thought leader, translating divisional priorities into technology plans and bringing forward new opportunities.

Represent divisional needs and priorities in ISC and University IT planning and decision-making.

Establish clear channels for customer feedback, communication, and issue resolution.

Service Delivery & Technology Operations

Lead reliable, secure, responsive, and customer-focused technology services for EVP organizations, including applications, infrastructure, cloud, end-user services, networking, data, and technology assets.

Partner with University IT and ISC leaders to align operations with enterprise technology, security, architecture, and data standards.

Ensure appropriate operational resilience, continuity, and risk management.

Use operational and customer feedback to continuously improve service quality and simplify processes.

People & Talent

Lead and develop IT leaders and staff across the EVP divisions, building a collaborative, accountable, customer-focused culture.

Strengthen professional development, career pathways, communities of practice, cross-training, and succession planning.

Build and retain a high-performing, inclusive IT workforce with the skills and capacity to meet current and emerging technology needs.

Financi