Executive Director, Clinic Operations (ENT)

Proliance Surgeons; Edmonds (WA); On-site; USD 180,000 - 300,000; Full time

Job summary

Proliance Surgeons seeks an Executive Director, Clinic Operations to lead our care centers with a focus on growth, governance, and financial viability. You will mentor senior leaders, oversee physician practice management, and drive performance across patient experience, operations, revenue cycle, and information systems.

You will partner with CSO and physician leaders across Bellevue ENT, Puget Sound ENT, and South Seattle Otolaryngology locations.

Qualifications

• Bachelor's degree required; Master's degree preferred in health care administration or related field.
• Five+ years in health care administration with increasing responsibility, ideally in independent medical groups.
• Proven leadership with collaborative style and change management experience.
• Ability to sustain collegiality and teamwork in a high-performance culture.

Responsibilities

• Strategically grow care centers by building infrastructure and relationships.
• Develop short- and long-term plans translating goals into actionable steps.
• Collaborate with physician leadership and CSO to align initiatives with Proliance mission.
• Create annual action plans and budgets with performance metrics.
• Establish full P&L accountability for assigned care centers and improve KPIs.
• Lead Senior Managers to achieve strategic and operational objectives.
• Provide leadership by coordinating departments and directing Leadership Team activities.
• Promote interdisciplinary decision-making across departments.
• Implement organizational policies as directed by executive committees.
• Represent Proliance with outside agencies and partners.
• Develop cost-effective marketing approaches for care centers.
• Foster relationships with hospitals and providers to enhance care.
• Drive continuous process improvement across lines of business.
• Oversee physician recruitment, onboarding and compensation in partnership with CSO.

Skills

Leadership

Strategic thinking

Communication

Mentoring

Education

Bachelor's degree

Master's degree preferred

Tools

EMR/EHR software

MS Office

Revenue cycle software

Job description

Position Summary

The Executive Director, Clinic Operations must have an instinctive and comprehensive understanding of world class, independent physician groups, clinic patient care & service, and team leadership and management. As the highest practice executive in their Care Center managing a team of senior management that have direct oversight of essential functions of the facilities under their direction, they will take the lead in building structures for success. The Executive Director will ensure there is an operational infrastructure that supports current and projected growth for their Care Centers and consistent with Proliance Surgeons as a strategy as a whole. This individual is also expected to serve as a leader on Proliance Committees and ad-hoc teams to champion initiatives where they may have particular expertise.

The Executive Director, Clinic and Surgery Center Operations will provide in-depth knowledge and expertise in the areas of physician practice management, governance, finance, marketing, revenue cycle, information systems and human resources. He or She will provide direction, coaching and mentorship to senior leadership and others regarding all business as a means of continuous improvement, maintaining or enhancing integrity of all employee and patient experiences and improving financial viability of each clinic.

The Executive Director, Clinic Operations works closely with appropriate members of the Central Service Office (CSO) and reports directly to the Proliance Chief Operations Officer and to the Physician Leaders of their Care Centers: Bellevue ENT (eastside), Puget Sound ENT (Seattle & Edmonds) and South Seattle Otolaryngology (Burien). This position is the highest non-physician role of their designated locations.

Key Duties and Responsibilities

The key duties and responsibilities of the Executive Director include, but are not limited to:

• Work closely with the Managing Partners, physicians, and Proliance Senior Leadership to strategically orchestrate the care centers’ profitable growth, building the infrastructure and industry relationships that allow the care centers to continue to flourish in a rapidly changing health care market.
• Develop and direct short- and long-term plans that translate strategic goals into specific, actionable steps, providing leadership and overall direction for all activities related to staff, patient, and surgeons experience, physical office site, information systems, operations and safety.
• Actively collaborate, working directly with the physician leadership, Central Service Office leadership and the Care Center(s) to accomplish objectives related to initiatives designed to achieve the Proliance mission and vision.
• Develop annual action plans and budgets to inform and support the strategic planning process, including initiatives designed to achieve objectives, including appropriate performance metrics.
• Establish and assume full P&L accountability for their assigned Care Center(s), which includes improving KPIs including patient volumes, accounts receivable management and net income after deduction of operating expenses.
• Lead a team of Senior Managers to accomplish all strategic and operational objectives.
• Provides leadership by planning, developing, and organizing all departments, and by implementing, evaluating, and directing the activities of the Leadership Team
• Establish and promote a rapport in and among departments to promote interdisciplinary decision-making in daily operations
• Implement organizational policies as directed by the Care Center(s) Executive Committee and/or the Central Service Office
• Accept accountability to represent the face of Proliance with outside agencies
• Develop smart, cost-effective approaches for marketing the care centers, in collaboration with the CSO Marketing staff
• Build and enhance relationships with appropriate hospitals, care centers and providers
• Bring a continuous process improvement approach to each of the lines of business comprising the care center
• Manage physician recruitment, onboarding and compensation administration in partnership with CSO departments as needed.
• Lead, without necessarily directly managing, all day-to-day operations.

Education/Experience

• Bachelor’s degree required, Master’s degree preferred, in health care administration, business or related field. Experience in lieu of formal degree will be considered
• Five or more years in health care administration positions of increasing responsibility, ideally in an independent medical group environment and involving the management of clinics or ambulatory surgery centers and ancillary services
• Experienced leader with an established collaborative style who influences change and builds consensus for ideas and recommendations that move organizations forward
• Determined experience extending compassion for colleagues and subordinates and able to sustain collegiality and team orientation in a high-performance culture

Knowledge, Skills and Abilities

• Knowledge of computerized information systems
• Knowledge of practice management software, PACS, EMR/EHR and MS Office applications, including Word, Excel, and PowerPoint
• Working knowledge of reimbursement regulations and compliance laws and policies
• Working knowledge of regulations and guidelines pertaining to healthcare administration
• Working knowledge of and experience with the rapidly changing health care market and a Care Center’s positioning in it
• Demonstrated expertise in finance, human resources, marketing, operations and strategy
• Proven ability to think strategically, broadly, and creatively while also serving as a hands‑on leader and a high performing individual contributor
• Demonstrated excellent judgment, understands what s/he does not know and what questions to ask to reach well informed decisions that minimize risk
• Superior communication skills and unquestioned ethics and integrity
• Self-effacing, humble yet confident person who is self‑motivated, flexible, deals well with ambiguity and does not require positional authority to get things done
• Self‑motivated; able to work independently and collaboratively, focused on immediate and long‑range goals for designated Care Center/ASC and Proliance as a whole; measure self against standard of excellence, overcome obstacles and challenges, involving others when needed.
• Professional and capable company representative who builds trust and respect
• Progressive clinic management and senior administrative experience
• Strong leadership, training and mentoring abilities
• Promoting (leading by example) great interpersonal skills; modeling patience, composure, and cooperation; working well with all patients, physicians, and team
• Advanced knowledge of revenue cycle management process and experience with improving revenue cycle metrics and benchmarks.
• Advanced understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Efficient use of time, with attention to quality, detail, accuracy and completion; skilled in delegation and organization
• Skilled professional with a collaborative style who influences change and builds consensus for ideas and recommendations that move the organization forward
• Ability to establish and manage multiple priorities, coordinate work activities and exercise initiative
• Creativity and resourcefulness in addressing problems and opportunities
• Willingness and ability to be flexible with working varied hours and dependable with attendance
• Ability to remove oneself personally from given situations, remaining objective and focusing on the situation, task, opportunity or problem and not the person
• Ability to adapt to change, delays or unexpected events while maintaining a positive mindset
• Ability to effectively present information and respond to questions from all levels of the organization from front line teammates throughout the teams, up to and including leadership, board members, and community leaders.
• Demonstrate a learning attitude toward solving problems, using good reasoning and judgment

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.