Executive Director, Client Business Lead

Hearts & Science; New York (NY); On-site; USD 150,000 - 275,000; Full time

Job summary

Hearts & Science in New York seeks an Executive Director, Client Business Lead to guide strategic client partnerships and drive integrated media solutions. You will lead a high-performing team, delivering insights, analytics, and innovative campaigns for senior clients while managing budgets and agency growth.

You will foster strong client relationships, champion brand performance, and navigate complex market dynamics with data-driven decision making and inspirational leadership.

Qualifications

• 12+ years marketing and media experience
• 10+ years leading integrated teams
• Background in branding, direct response, and customer experience management
• Hands-on experience driving performance-based campaigns

Responsibilities

• Lead an integrated team to deliver strategic insights and analytics for c-level clients
• Champion brands and drive innovative solutions to elevate market position
• Foster client relationships across brands and lines of business
• Provide leadership in performance marketing across traditional, digital, and emerging media
• Lead and develop annual Account Plans with clear accountability for financial success
• Represent Hearts & Science internally and externally
• Independently manage and grow the client’s P&L
• Motivate, lead, and train the team to achieve shared objectives

Skills

Leadership

Client management

Strategic insights

P&L management

Analytics

Communication

Job description

Job Description

Executive Director, Client Business Lead – As the Executive Director, Client Business Lead, you will play a critical role as the strategic thought leader and trusted advisor to client counterparts, representing the voice of the client within Hearts & Science. The role oversees a pod of clients and/or client teams focused on driving inspired media solutions. It requires an analytical and creative thinker with high EQ, a track record of leading high‑performing integrated teams, and the ability to take smart risks and make tough decisions to deliver results. You will be an inspiring, inclusive leader who builds and manages diverse, client‑first teams.

Agency

Hearts & Science

Job Function

Account Management and Growth

Job Subfunction

Account Management

Responsibilities

• Manage a successful, integrated team through a high level of strategic insights and analytics to drive marketing and media planning decisions for “C”‑level clients and marketing counterparts.
• Champion the brand(s) managed, continually striving to find innovative solutions that elevate their position in the marketplace.
• Foster client relationships across all brands and/or lines of business under your responsibility.
• Provide expertise and leadership in performance marketing across all channels: traditional, digital, and emerging media.
• Lead and develop annual Account Plans and create clear accountability measures to ensure client and agency financial and business success.
• Represent and promote the interests of Hearts & Science internally and externally.
• Independently manage and grow the client’s P&L.
• Effectively motivate, lead, and train the entire team to maximize shared objectives.

Key Competences

• Media/Business Acumen – extensive knowledge of the media and marketing business, demonstrating depth in performance‑based marketing results across all channels.
• Consumer research and data tracking expertise, both quantitative and qualitative.
• Integrated marketing experience: strategic development, analysis, and implementation.
• Leadership/Client Partnership – demonstrated success in a previous senior client service and account management role.
• Articulation of a clear, compelling vision to direct and maximize the team.
• Risk‑taking and decision‑making capability.
• Dynamic personality that thrives in a culture of constructive conflict.
• Confidence in agency position with sound facts.
• High level of service to all clients, credibility, and a record of delivering results.
• Marketing and sales expertise; knowledge of marketing strategy, tactics, and consultative sales techniques.
• Strong relationship builder, able to listen and respond to a wide variety of constituencies.
• Track record of business development and financial account growth.
• Sound business judgment to navigate everyday client and team challenges.
• Command respect and authority when needed.
• Facilitation of an optimal environment for idea generation and creative innovation.

Financial Management

• Experienced at managing budgets and client P&L successfully.
• Able to forecast and develop an integrated Account Plan, collaborating with the internal financial team.

Communicator/Ombudsman

• Strong communicator and presenter, able to close the sale with persuasive, cohesive presentations.
• Effective conflict resolution internally among functions and externally with partners.
• Skill in listening and motivating account team members to achieve shared goals.
• Trusted advisor to client counterparts, representing the voice of the client within Hearts & Science.
• Candid communicator who can organize, clarify, and communicate complex ideas quickly, succinctly, and accurately.

Qualifications

• 12+ years marketing and media experience, with a track record as a category expert and business strategist.
• 10+ years of previous experience managing and leading integrated teams.
• Extensive and diverse marketing and media experience on both corporate and agency sides.
• Background in branding, direct response, and customer experience management.
• Hands‑on experience leading successful, performance‑based strategic campaigns driving cost‑per‑action results.
• Highly analytical and creative mind with strong communication and interpersonal skills.
• Knowledge of client business, current issues, marketplace trends, and emerging trends.
• Knowledge of Hearts & Science's capabilities, including research and tools, analytics, and OMG business units.
• Desire for excellence and passion to succeed in a fast‑moving, ever‑evolving environment where everyone is expected to be hands‑on.

Salary – New York

$150,000.00–$275,000.00

Office Attendance Policy

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time; many agencies and Omnicom’s corporate group already require five days of in‑office attendance.

Equal Employment Opportunity Statement

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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