Executive Director CIDO Business Operations & Enterprise Portfolio Excellence

MSD

Rahway (NJ)

On-site

USD 180,000 - 280,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

MSD is seeking an Executive Director of IT Operations and Portfolio Excellence to lead global IT portfolio governance and enterprise IT delivery in a complex, matrixed environment. You will drive Lean/Agile improvements, FinOps alignment, and value realization across divisions.

You will partner with the IT Leadership Team to forecast demand, optimize spend, and report ROI while embedding AI-enabled capabilities to enhance performance, governance, and decision speed at the enterprise level.

Qualifications

Experience in IT strategy, technology business operations, enterprise PMO/portfolio management, IT financial operations, or management consulting in large-scale, matrixed settings.
Proven track record governing technology portfolios across federated units and global cost centers.
Advanced degree (MBA/MS) preferred.

Responsibilities

Govern the global technology investment portfolio with transparent demand intake, rigorous business case validation, prioritization, and milestone gating across corporate and divisional teams.
Deploy predictive capacity models to balance incoming demand against delivery capacity and reduce bottlenecks.
Measure, audit, and report post-implementation value capture and ROI for major transformations to executives.
Maintain enterprise-wide view of portfolio interdependencies, budget variances, and delivery risks with proactive mitigation plans.
Partner with Finance to enable IT FinOps and TBM, optimize run-the-business costs, and guide vendor governance.
Design and manage unified IT dashboards and KPI reporting, including MTTR/MTBF, cost-to-serve, deployment frequency, and SLA attainment.
Structure the governance cadence and cadence of the CIDO organization with monthly reviews and Quarterly Business Reviews.
Synthesize complex IT portfolio data into concise executive briefings and presentations.

Skills

Acquisitions Divestitures

Balanced Scorecard Management

Balanced Scorecards

Business Management

Business Operations

Business Unit Integration

Change Agility

Cloud Economics

Consultative Approach

Education

Bachelor's degree in business administration, accounting, information systems, finance, operations management or related field

MBA or MS in Technology Management preferred

Tools

ApptioOne

Power BI

Jira

SAP

Job description

Job Description

The individual in this role serves as the central IT operations and portfolio lead reporting directly to the Chief Information & Digital Officer (CIDO). The Executive Director, CIDO Operations & Portfolio Excellence runs the business of IT for the enterprise – ensuring operational execution of IT processes, portfolio governance, driving performance tracking, enabling frictionless execution of IT / Digital processes, improving overall delivery speed and quality of outcomes, and aligning technology investments to the highest areas of business value. This role leads enterprise-wide IT operational execution, governing a significant technology investment portfolio, embedding continuous process improvement (Lean / Agile), driving technology financial management (FinOps / TBM) in partnership with Finance, and overseeing preferred vendor and workforce ecosystems in partnership with Supplier Management team members. Partnering with the ITLT (IT Leadership Team) and SLN (Senior Leader Network) and various enabling functions, this role ensures that global technology investments deliver tangible ROI, reduce friction, and drive ongoing continuous improvement effort, leveraging the latest generative and agentic AI capabilities.

Key Responsibilities

Enterprise IT Portfolio Management & Strategic Governance Portfolio Health & Phase-Gating: Govern the global technology investment portfolio; implement transparent demand intake criteria, rigorous business case validation, prioritization frameworks, and milestone phase-gating across corporate and divisional teams.

Integrated Demand & Capacity Planning Deploy predictive capacity models to balance incoming divisional demand against delivery capacity, eliminating bottlenecks, resource contention, and organizational overcommitment.

Benefits Tracking & Value Realization Measure, audit, and report post-implementation value capture and ROI for major transformation initiatives, delivering transparent reports to the CIDO and executive stakeholders.

Risk, Dependency & Variance Management Maintain an enterprise-wide view of portfolio interdependencies, budget variances, and delivery risks, establishing proactive mitigation playbooks and escalation paths.

IT Financial Management (FinOps) & Vendor Governance
Enterprise FinOps & TBM: Partner with Finance to enable a central IT financial management capability; institutionalize various cost optimization capabilities such as AI and cloud cost optimization (FinOps), and Technology Business Management (TBM) methodologies to model total cost of ownership (TCO) and unit economics.
Run vs. Grow Optimization: Systematically optimize and reduce 'run-the-business' operational costs to shift capital toward strategic digital modernization and growth initiatives. Identify and drive optimization both on a divisional level and across divisions on an enterprise-wide basis.
Strategic Vendor & Software Asset Governance: Partner with Supplier Management to manage preferred technology partners, software licensing/SaaS portfolios, and systems integrators to maximize contract value and reduce vendor lock-in.

IT Performance Management Executive Performance Cockpit Design and manage unified IT dashboards, Performance reporting agents, and balanced scorecards tracking key indicators: MTTR/MTBF, cost-to-serve, deployment frequency, SLA attainment, system availability, and strategic OKRs. Agentic capabilities: optimize the IT operational execution processes through simplification, standardization, and digitization including the use of generative and agentic AI capabilities to make the overall function more effective and efficient over time.

Office of the CIDO Governance Cadence and Reporting Rhythm of the Business Structure and orchestrate the operating rhythm of the CIDO organization, including monthly divisional operational reviews, leadership meetings, and operational deep dives, Quarterly Business Reviews (QBRs), etc.

Executive Reporting Synthesize complex IT specific portfolio, risk, and financial performance data into concise executive briefings and presentations.

Required Qualifications & Experience

Experience: Minimum of 15 years of progressive leadership experience spanning IT strategy, technology business operations, enterprise PMO/portfolio management, IT financial operations, or management consulting within large-scale, matrixed environments.

Portfolio Scale: Demonstrated track record governing and optimizing technology portfolios across federated business units, global cost centers, and/or complex, global consulting accounts.

Education: Bachelor's degree in business administration, Accounting, Information Systems, Finance, Operations Management, or related field required; Advanced degree (MBA or MS in Technology Management) preferred.

Operational Methodologies: Expertise in ITIL v4, Lean / Six Sigma, OKR, Agile portfolio frameworks (SAFe / Lean Portfolio Management), and cloud FinOps principles.

Data-Driven Governance: Proven ability to build automated performance dashboards, establish meaningful operational KPIs, and translate complex financial/operational data into actionable decisions.

Platforms: Experience with leading IT platforms such as Apptio Target Process, SAP, Power BI, Jira, etc.

Executive Presence: Extensive experience presenting strategy, financial business cases, and operational reviews to C-level executives, board committees, and divisional presidents.

Behavioral Competencies: Enterprise thinking and operational rigor with a transformation mindset. Ability to influence executive stakeholders and align multi-functional delivery teams.

Required Skills