Executive Director, Card Account Experience

Fairygodboss; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Executive Director of Card Account Management to shape the strategic direction and delivery of its core digital experiences across mobile and web.

You will own the vision, roadmap, and outcomes for the card dashboard and related account management capabilities, leading a team of product managers and partnering with design, technology, data, analytics, marketing, servicing, and portfolio teams.

Qualifications

• Ten or more years in product strategy, digital product management, or customer experience transformation.
• Proven track record of building and scaling customer-facing digital experiences.
• Experience leading large digital platforms or ecosystems such as account management or servicing destinations.
• Strong people leadership: building, developing and retaining teams.
• Ability to translate customer needs and business objectives into clear strategies and roadmaps.
• Proven ability to influence senior executives and align stakeholders across multiple teams.
• Deep knowledge of modern product practices including discovery, prioritization and outcome measurement.
• Strong analytical mindset using customer insights, analytics, experimentation results and performance metrics.
• Experience guiding teams through change in matrixed environments.
• Executive communication: investment cases, strategic recommendations, operating reviews.
• Passion for intuitive, personalized customer-centered experiences.

Responsibilities

• Define and execute strategy for the digital account management platform across app and web.
• Lead evolution of the card dashboard with personalization and relevance.
• Build personalization capabilities using behavior, context and signals.
• Improve navigation and findability for payments, statements, alerts, rewards and maintenance.
• Define a digital merchandising approach to surface relevant content and offers.
• Deliver reusable patterns and decisioning frameworks for consistency with flexibility.
• Lead discovery via research, analytics, experimentation, and competitive insights.
• Set objectives and key results with measurement plans for engagement and growth.
• Drive operational excellence by managing priorities, risks, and commitments.
• Build cross-functional partnerships across design, technology, data, marketing, legal, compliance, risk and controls.
• Lead, coach and develop a high-performing product management team.

Skills

Product strategy

Digital product management

Platform leadership

Executive communication

Stakeholder influence

Leadership of teams

Discovery & experimentation

Data-driven decisions

Change leadership

Job description

Chase is seeking an Executive Director of Card Account Management to shape the strategic direction and delivery of its core digital experiences across mobile and web.

You will own the vision, roadmap, and outcomes for the card dashboard and related account management capabilities, leading a team of product managers and partnering with design, technology, data, analytics, marketing, servicing, and portfolio teams.