Executive Director – Assisted Living & Memory Care
Job Type: Full-Time
Department: Executive Leadership / Operations
Reports To: Ownership / Regional Leadership
About the Role
We are seeking an experienced, compassionate, and results-driven Executive Director to lead the day-to-day operations of our Assisted Living and Memory Care community. The Executive Director is responsible for creating a safe, welcoming, and engaging environment where residents receive exceptional care and team members feel valued, supported, and empowered to succeed.
This is a highly visible leadership position for someone who understands that senior living is more than a business—it is a commitment to residents and their families. The ideal candidate combines strong operational and financial skills with genuine compassion, excellent communication, and a passion for serving older adults.
Key Responsibilities
Leadership & Community Operations
- Provide overall leadership and direction for the community's daily operations.
- Establish a culture centered on resident dignity, safety, choice, and quality of life.
- Maintain a strong presence throughout the community and build meaningful relationships with residents, families, and employees.
- Ensure the community operates in accordance with company policies, applicable laws, regulations, and industry standards.
- Partner with department leaders to establish goals, monitor performance, and drive continuous improvement.
- Respond effectively and professionally to resident, family, employee, and operational concerns.
Resident Care & Quality
- Oversee the delivery of high-quality Assisted Living and Memory Care services.
- Ensure residents receive individualized care consistent with their needs, preferences, service plans, and rights.
- Promote person-centered dementia care practices and a supportive environment for residents living with memory impairment.
- Monitor resident satisfaction, quality indicators, incidents, complaints, and corrective actions.
- Work closely with families and responsible parties to maintain open communication and confidence in the community.
- Ensure appropriate coordination with physicians, healthcare providers, pharmacies, hospitals, and other outside partners.
Staff Leadership & Development
- Recruit, hire, onboard, coach, develop, and retain high-performing team members.
- Create clear expectations and hold leaders and employees accountable for performance.
- Foster a positive, respectful, team-oriented workplace culture.
- Ensure appropriate staffing levels and scheduling to meet resident needs and operational requirements.
- Conduct regular leadership meetings, employee meetings, performance reviews, and coaching conversations.
- Recognize employee accomplishments and create opportunities for professional development.
- Address employee relations matters fairly, consistently, and in accordance with company policies.
Regulatory Compliance & Risk Management
- Maintain compliance with all applicable federal, state, and local regulations governing Assisted Living and Memory Care operations.
- Prepare the community for regulatory inspections, audits, licensing reviews, and surveys.
- Maintain accurate and timely documentation and ensure required records are complete.
- Oversee incident reporting, investigation, follow-up, and corrective action.
- Promote a strong culture of safety, infection prevention, emergency preparedness, and risk management.
Financial & Business Management
- Manage the community within established operating and financial goals.
- Monitor revenue, expenses, labor costs, purchasing, and departmental budgets.
- Partner with ownership or regional leadership to develop and execute strategies for financial performance.
- Identify opportunities to improve operational efficiency without compromising resident care or employee experience.
- Support occupancy growth and resident retention initiatives.
Sales, Marketing & Family Relations
- Serve as a primary ambassador for the community.
- Build strong relationships with prospective residents, families, referral partners, healthcare professionals, and community organizations.
- Partner with the sales and marketing team to support tours, move-ins, and occupancy goals.
- Participate in community events, networking opportunities, and outreach activities.
- Ensure prospective residents and families receive an exceptional experience from their first interaction with the community.
Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, or a related field preferred.
- Previous leadership experience in Assisted Living, Memory Care, Skilled Nursing, Senior Living, Healthcare, or a related environment.
- Demonstrated experience managing people, operations, budgets, and regulatory compliance.
- Strong understanding of senior living operations and resident-centered care.
- Excellent written and verbal communication skills.
- Strong organizational, problem-solving, and decision-making abilities.
- Ability to lead with empathy while maintaining accountability and operational discipline.
- Ability to effectively manage multiple priorities in a fast-paced environment.
- Must meet all licensing and regulatory requirements applicable to the position and community.
The Ideal Candidate
The successful candidate is a hands-on, visible, and approachable leader who understands how to balance business performance with exceptional resident care.
You are someone who:
- Leads by example and is comfortable being present on the floor and in the community.
- Builds trust with residents, families, and employees.
- Can have difficult conversations while treating people with respect.
- Understands that employee engagement directly impacts resident satisfaction and care.
- Is comfortable managing budgets, staffing, compliance, and operational metrics.
- Takes ownership of problems and follows through on solutions.
- Has a passion for dementia care and improving the lives of older adults.
- Brings energy, professionalism, integrity, and accountability to the role.
What We Offer
- Competitive salary based on experience and qualifications
- Comprehensive benefits package
- Paid time off
- Opportunities for professional growth and advancement
- Supportive leadership environment
- Opportunity to make a meaningful difference in the lives of residents, families, and employees
We are an Equal Opportunity Employer.