Executive Director

OPS LIVING LLC; Winfield Township (IN); On-site; USD 80,000 - 95,000; Full time

Job summary

OPS LIVING LLC's Elkhart Place in Elkhart, IN is seeking an Executive Director to lead the community, drive resident satisfaction, team engagement, financial performance, and regulatory compliance.

You will provide vision and accountability to department leaders, foster a culture aligned with our mission, ensure safe, efficient, profitable operations, and build a strong leadership team capable of delivering outstanding results.

Qualifications

• Current Indiana RCA or Indiana HFA license in good standing.
• Minimum 3 years of progressive leadership in senior living, healthcare, or related service.
• Experience leading multiple departments and teams.
• Strong communication, coaching, conflict resolution, and leadership skills.
• Ability to analyze operational, financial, and census performance data.
• Working knowledge of Indiana assisted living regulations and survey processes.
• Ability to lead, develop, and hold leaders accountable for performance.

Responsibilities

• Lead all aspects of community operations and establish accountability for department leaders.
• Drive resident satisfaction, family experience, and staff engagement.
• Manage budget, census, revenue, labor, and expenses with department partners.
• Maintain regulatory compliance, survey readiness, and safety.
• Develop future leaders and sustain a positive work culture.
• Support occupancy growth through collaboration with marketing and tours.
• Monitor performance dashboards and implement corrective actions as needed.

Skills

Leadership

Communication

Coaching

Problem solving

Accountability

Education

Bachelor's degree in Healthcare Administration or related field

Job description

Job DetailsJob Location: Elkhart Place - Elkhart, IN 46517Position Type: Full TimeSalary Range: $80,000.00 - $95,000.00 SalaryTravel Percentage: NegligibleJob Shift: AnyJob Category: Health CarePosition Summary

The Executive Director serves as the leader of the community and is ultimately responsible for resident satisfaction, team member engagement, financial performance, regulatory compliance, and operational excellence. This role provides leadership, direction, and accountability to all department leaders while fostering a culture that reflects our mission, purpose, and core values.

The Executive Director ensures the community operates safely, efficiently, and profitably while creating an environment where residents thrive, families feel confident, and team members are supported and developed.

The Executive Director is expected to lead by example, drive accountability, solve problems proactively, and build a strong leadership team capable of achieving outstanding results.

Reports To

Chief Operating Officer

Supervises

• Director of Nursing
• Business Office Manager
• Marketing Director
• Dietary Manager
• Maintenance Director
• Life Enrichment Director
• Additional community team members as assigned

Essential Responsibilities

Community Leadership

• Lead all aspects of community operations.
• Establish clear expectations and accountability for department leaders.
• Conduct regular leadership meetings, one-on-one meetings, and performance discussions.
• Foster a culture of ownership, teamwork, communication, and continuous improvement.
• Ensure all leaders understand and support company mission, purpose, and values.
• Develop future leaders and succession plans within the community.

Resident & Family Experience

• Ensure residents receive exceptional care, service, and hospitality.
• Address resident and family concerns promptly and professionally.
• Attend Resident Council meetings and ensure follow-up on identified concerns.
• Promote resident dignity, independence, and quality of life.
• Monitor resident satisfaction and implement improvement plans when needed.

Financial Management

• Operate the community within approved budget guidelines.
• Monitor census, revenue, labor, and operating expenses.
• Partner with department leaders to identify opportunities for improvement.
• Ensure accurate billing, collections, purchasing, and expense management.
• Drive occupancy and retention initiatives alongside the Marketing Director.

Regulatory Compliance & Risk Management

• Maintain compliance with all federal, state, and local regulations.
• Ensure survey readiness at all times.
• Investigate incidents, complaints, and concerns appropriately.
• Partner with clinical leadership to ensure quality care outcomes.
• Maintain a safe environment for residents, visitors, and team members.

Team Development & Culture

• Recruit, retain, and develop high-performing team members.
• Ensure leaders complete coaching, recognition, and accountability conversations.
• Promote employee engagement and recognition programs.
• Address performance concerns promptly and consistently.
• Maintain a positive and professional work environment.

Sales & Census Growth

• Partner with the Marketing Director to achieve occupancy goals.
• Participate in tours, move-in planning, and community outreach activities.
• Review lead management processes and conversion metrics.
• Support community reputation management and referral relationships.

Operational Excellence

• Conduct daily community walkthroughs.
• Review community dashboards and key performance indicators.
• Ensure timely completion of work orders, audits, and required documentation.
• Monitor department performance and implement corrective action when necessary.
• Identify operational improvements that enhance resident experience and efficiency.

Leadership Expectations

• Lead with integrity and professionalism.
• Find solutions before escalating problems.
• Hold themselves and others accountable.
• Communicate proactively and transparently.
• Build trust with residents, families, and team members.
• Maintain a visible presence throughout the community.
• Support all departments as needed.
• Model the behaviors expected of all team members.

QualificationsRequired

• Current Indiana Residential Care Administrator (RCA) License or Indiana Health Facility Administrator (HFA) License in good standing.
• Minimum of three (3) years of progressive leadership experience in senior living, healthcare, hospitality, or a related service industry.
• Demonstrated experience leading multiple departments and teams.
• Strong communication, coaching, conflict resolution, and leadership skills.
• Ability to analyze operational, financial, and census performance data.
• Working knowledge of Indiana assisted living regulations and survey processes.
• Ability to effectively lead, develop, and hold leaders accountable for performance.

Preferred

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field.
• Previous Executive Director, Administrator, or Regional Leadership experience in senior living.
• Experience managing budgets, occupancy goals, and operational performance metrics.
• Experience leading survey preparation and compliance initiatives.

Licensure & Certifications

• Must maintain a current Indiana Residential Care Administrator (RCA) License or Indiana Health Facility Administrator (HFA) License in good standing throughout employment.
• Must meet all continuing education requirements required by the State of Indiana.
• Valid driver's license and insurable driving record.

Physical Requirements

• Ability to move throughout the community regularly.
• Ability to sit, stand, walk, bend, and reach as needed.
• Ability to lift up to 25 pounds occasionally.
• Ability to respond to emergencies and community needs outside of normal business hours.

Success in This Role Looks Like

• Builds a strong and accountable leadership team.
• Creates an exceptional resident and family experience.
• Maintains compliance and survey readiness.
• Achieves occupancy and financial goals.
• Develops future leaders.
• Creates a positive culture where residents and team members thrive.
• Operates a community that can succeed because of strong systems and leadership—not constant corporate intervention.