Executive Director

Ohio Living; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Ohio Living in the United States is seeking an experienced leader to oversee operations of a senior living community. You will manage resident safety and wellbeing, maintain occupancy, develop budgets, and lead a team to deliver high-quality care and customer service.

Key responsibilities include staffing, training, budgeting, marketing support, and ensuring compliance with state and federal regulations. This role requires strong communication with families and stakeholders and a commitment to

Qualifications

• Bachelor’s degree in health care administration, business administration, social science or a related field preferred.
• Two years managerial experience preferred.
• Must be able to read, write, speak, and understand English.
• Must possess a valid driver’s license and acceptable driving record.
• Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.
• Physical requirements: stand/walk, sit, lift/carry up to 50 pounds, etc.

Responsibilities

• Oversee the safety and well‑being of residents per the community’s philosophy and standards of care.
• Represent the residence to the community, family members, and visitors and develop positive relations with all customers.
• Establish and maintain open communication with residents and families.
• Contact residents’ families when changes in services are needed.
• Lead resident/family conferences to review changes in services.
• Ensure a high degree of customer satisfaction and actively participate in resident services.
• Lead hiring, supervision, and training of team members; provide ongoing coaching.
• Ensure adherence to policies, maintain occupancy, develop and manage budgets, and assist with marketing and reporting.
• Participate in on-going communications and training; ensure proper documentation for all training.

Skills

Customer service

Team leadership

Communication

Education

Bachelor’s degree in health care administration, business administration, social science or a related field

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, financial stewardship, inclusion, leadership and care.

Primary Responsibilities

• Customer Service
  • Oversee the safety and well‑being of the residents in accordance with the community’s philosophy and standards of care.
  • Represent the residence to the community, family members, and visitors and develop positive relations with all customers.
  • Establish and maintain an open‑door policy and a high level of ongoing communication with residents and their families.
  • Contact the resident’s family when a change in services is needed.
  • Lead and participate in a resident/family conference to review changes in services.
  • Ensure a high degree of customer satisfaction.
  • Actively participate in providing service to residents.
  • All other duties as assigned by the Div Dir of Operations – LPC or person of authority.
• General Management
  • Adhere to and implement community policies and procedures.
  • Maintain a high level of occupancy.
  • Assist in the development of the community budget.
  • Operate the community within the budget.
  • Assist with the marketing of the community including developing relationships with local referral sources.
  • Prepare weekly and monthly reports as directed.
  • Maintain up‑to‑date and complete resident files.
  • Assume on‑call responsibilities on a rotational basis and assign on‑call responsibilities to other qualified managers.
  • Make final decision on resident move‑ins and move‑outs based on the well‑being of the resident and in accordance with the community policies and procedures.
• Hiring, Supervising and Training
  • Recruit, hire and supervise all team members, and ensure adequate coverage.
  • Lead by example, encourage teamwork, promote the community’s philosophy, and provide ongoing coaching to team members.
  • Motivate team members through recognition programs, training, and teambuilding.
  • Conduct regular performance appraisals with team members.
  • Provide an “open door” to team members, address any team member concerns or grievances.
  • Maintain complete and up‑to‑date team member files.
  • Maintain a high level of team member satisfaction.
  • Ensure appropriate handling of on‑the‑job injuries as reported by team members.
  • Oversee and implement the training of all team members in accordance with community policies and state and federal regulations.
  • Ensure proper documentation for all training.
• Communication
  • Attend all regular team meetings and required training sessions.
  • Attends various community events.
  • Participates in the Manager On Duty program.
  • Effectively communicate information pertaining to the residents on a “need to know” basis to other team members according to the community policies and procedures.
  • Notify direct supervisor or the Clinical Director if you observe a change in a resident’s condition.
  • Accountable for compliance, excellence and delivery of resident care in adherence with organization, local, state and federal regulations.
  • Maintains a positive and professional manner toward residents, visitors, families and team members.
  • Adheres to all policies and procedures of Ohio Living.

Qualifications

• Education
  • Bachelor’s degree in health care administration, business administration, social science or a related field preferred.
• Experience
  • Two years managerial experience preferred.
• Other Requirements
  • Must be able to read, write, speak, and understand the English language.
  • Must possess a valid driver’s license and acceptable driving record.
  • Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.
• Physical Job Requirements
  • To fulfill job requirements, team member must be able to perform key physical task for extended periods of time. When supporting, lifting or transferring residents, proper body mechanics and safety measures as prescribed by the residence must be used.
  • In a typical eight‑hour day, team member will:
  • Stand/walk up to two hours a day
  • Sit up to eight hours a day
  • Frequently support up to 30 pounds
  • Frequently lift/carry up to 50 pounds
  • Frequently kneel, bend, and reach

Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between. Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey. But our commitment doesn't stop at our doorstep. Between Ohio Living Home Health & Hospice and Ohio Living Palliative Medicine, we extend our care to over 10 million Ohioans in the 43 counties we serve. We also offer provider‑owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services — because health and wellness go hand in hand. The Ohio Living Foundation raises millions of dollars each year to support the people and programs of Ohio Living. From charity care to special programs and beyond, they’re dedicated to making a difference in the lives of those we serve and ensuring that no one is left behind. At Ohio Living, our mission is that heart of all we do. For over 100 years, it has been our promise to care, to support, and to enrich the lives of our residents and communities.