Executive Desktop Support Analyst

Lensa; Niles (IL); On-site; USD 73,000 - 92,000; Full time

Job summary

A leading career site announces a position for a technical support role at Reyes Holdings in Niles, IL. This position requires providing concierge-level support to executives, resolving complex issues, and maintaining workload efficiency in a corporate environment. Candidates should have a solid educational background in IT and extensive hands-on experience with Apple and Microsoft environments.

Benefits

Medical coverage

Dental coverage

Vision coverage

Paid Time Off

Retirement Benefits

Qualifications

• 3-4 years relevant experience in executive-level support.
• Experience with Apple and Android environments.
• Knowledge of endpoint management tools.

Responsibilities

• Provide technical support to executives and corporate users.
• Resolve complex problems with minimal guidance.
• Collaborate with IT Service Center for additional support.

Skills

Customer service

Problem solving

Technical support

Education

Associates Degree

Bachelor’s degree in IT-related discipline

Tools

Apple configuration

Active Directory

MS Office

Configuration Manager

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Reyes Holdings, is seeking professionals in Niles, IL. Apply via Lensa today!

Position Responsibilities :

• Provide discreet, white glove, end-to-end, concierge technical on-site and remote support to the company’s executives and corporate users
• Deliver exceptional customer service, resolve complex problems, and implement solutions with little or no guidance
• Take the initiative to expedite and escalate requests to achieve resolutions as needed
• Achieve specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings
• Work closely with the IT Service Center to provide second line technical support for company’s executives and corporate users
• Ensure assigned calls/tickets are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives
• Other duties as assigned
  
  

Required Education and Experience:

• Associates D egree and 3 to 4 plus years of experience with executive level support in an enterprise corporate setting with both onsite and remote capacity, Apple configuration and support experience, and collaborating with Android and their related OS environments, Active Directory, MS Office, Windows, Configuration Manager or H igh S chool Diploma/G eneral E ducation D iploma and 5 plus years of the above stated experience
• Experience setting up, installing, cabling, and maintaining company’s executive and corporate users’ home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.
  
  

Preferred Education and Experience:

• Bachelor’s degree in an IT -related discipline i.e., Computer Information Systems, etc.
• Apple, Microsoft Certified Professional, Microsoft Technology Specialist, or equivalent technical certification
• Citrix experience
• Experience setting up, installing, cabling, and maintaining company’s executive and corporate users’ home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.
• End point management tools experience, i.e., SCCM, JAMF, AirWatch, Adaptiva , Cylance and Printer Logic, etc.
  
  

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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