Executive Coach | San Fransisco

SupportFinity™; San Francisco (CA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

100% Company-Paid Health/Vision/Dental

4% 401(k) Match

Generous Paid Time Off

Paid Parental Leave

Paid Relocation

Job summary

SupportFinity™ is seeking an Executive Coach based in San Francisco, CA, to help business owners thrive by developing growth strategies and managing client relationships. This role blends coaching with operational guidance and requires experience in business leadership and strong communication skills.

As an Executive Coach, you will need to facilitate high-stakes discussions, analyze financial performance, and hold clients accountable for achieving their goals. The position offers generous benefits, including full health coverage and a 401(k) match.

Qualifications

• 5–8+ years in business leadership with growth track record.
• Experience in operational, financial, sales, or client success functions.
• Ability to leverage AI tools for enhanced client outcomes.

Responsibilities

• Manage client relationships and coordinate their growth strategies.
• Lead clients through high-stakes situations with actionable insights.
• Document coaching sessions with clear summaries and action items.

Skills

Business leadership

Data-informed decision-making

AI tool utilization

Communication

Client relationship management

Tools

Zoom

Google Workspace

CRM platforms

Job description

Executive Coach

This role is on‑site in Atlanta, GA. Monday – Friday for the first 90 days, with hybrid eligibility after 90 days (Tues/Thurs remote) except during designated blackout periods and key workshop weeks. Crisp supports relocation for qualified candidates who need to move to the Atlanta area.

About The Role

If you thrive in a fast‑paced environment, have a passion for helping business owners grow, and are excited to manage a large client caseload, you might be the perfect fit for our Coaching team.

Our Executive Coaches develop and maintain close relationships with our largest clients to help them expand their status as market leaders. You will blend high‑accountability coaching with practical business and operational guidance to drive measurable outcomes for clients.

As a member of our Coaching team, you will leverage a combination of consulting insights from both personal experience and Crisp’s playbook to provide masterful coaching that empowers clients to achieve results. You’ll be a guide, a strategist, a trusted advisor – the Yoda you’ve always been called to be.

Responsibilities

• Operate as the owner of your book of business, driving Crisp’s growth and stewarding each client relationship as a long‑term revenue and impact investment.
• Confidently lead clients through high‑stakes, time‑sensitive situations (e.g., executive or key employee departures, operational breakdowns, unclear KPIs, leadership misalignment), balancing immediate triage with long‑term strategic alignment.
• Demonstrated ability to deeply analyze P&Ls, identify margin and cost structure issues, and recommend concrete financial and operational changes. This is not just high‑level insights.
• This role is not a traditional, client‑led coaching position. Executive Coaches at Crisp are expected to utilize/blend accountability, consulting, and operational guidance. Candidates who prefer purely facilitative coaching without direct recommendations, metrics, or outcomes may not be a fit.
• Operates with a “we over me” mindset, prioritizing what’s best for the client and Crisp over personal preference or convenience.
• Build and maintain trusted relationships with business owners, helping them translate vision into reality by identifying growth opportunities, setting clear financial goals, and mapping actionable strategies.
• Lead strategic coaching sessions that combine business insight, financial acumen, and operational guidance to drive tangible outcomes.
• Own and manage each client’s Strategic Growth Roadmap (“growth map”), adapting coaching focus to roadmap priorities and commitments made at workshops, focus retreats, and other Crisp events.
• Document coaching calls and provide clear, concise summaries outlining action items, key takeaways, and resources for continued growth.
• Identify operational, financial, and leadership blind spots and prescribe clear solutions to remove barriers to growth.
• Drive client follow‑through and utilization of key Crisp initiatives (e.g., recruiting support, shoots scheduled, workshop participation) through consistent accountability and structured follow‑up.
• Help clients integrate learnings from Crisp workshops and coaching content into their business practices – ensuring concepts are translated into action.
• Hold clients accountable to what they say they want to achieve, balancing empathy and tough love to drive real progress.
• Ensure clients fully engage with the Crisp Coach program – helping them maximize the return on their investment.
• Travel: open to ~2×/quarter client visits as needed (not a fixed cadence).

Requirements

• 5–8+ years of proven business leadership experience with a track record of driving growth and building strong teams – ideally within operations, finance, sales, or client success functions in businesses generating $5M – $100M+ in annual revenue.
• A strategic thinker who can spot opportunities for growth, identify operational and financial bottlenecks, and help business owners make smarter, data‑informed decisions.
• AI‑forward, leverage‑mindful operator: demonstrated ability to use AI tools (e.g., ChatGPT) to improve preparation, insight generation, and client outcomes. This is not a replacement for judgment, but as a force multiplier.
• Comfortable holding clients accountable to outcomes – you’re not afraid to ask the tough questions, challenge assumptions, and push for clarity.
• Experience working in fast‑paced, KPI/Metric driven, entrepreneurial environments where adaptability, creative problem‑solving, and high standards are non‑negotiable.
• An ability to build trust quickly, balancing empathy with directness to help clients level up their businesses.
• Excellent communication skills – you can translate complex ideas into clear action, whether in conversation, writing, or documentation.
• A natural coach and mentor, eager to share lessons learned, best practices, and battle‑tested frameworks with others.
• Highly organized and tech‑savvy – you’re comfortable using tools like Zoom, Google Workspace, and CRM platforms to stay on top of your client portfolio.
• A positive, solutions‑oriented attitude – you own your impact and know how to adjust on the fly when things don’t go as planned.
• Proven operator‑first senior leader: you’ve held senior operations/executive leadership roles with full‑business ownership – including leading large downlines and direct P&L responsibility and can clearly point to outcomes you drove in that capacity.

Pluses

• Executive‑level presentation experience for large audiences, including C‑suite stakeholders.
• Military background.
• Legal industry exposure (ops/finance/leadership).
• Financial fluency – whether through CPA certification, financial advisory experience, or practical knowledge gained in roles where managing P&L, budgets, or financial targets was part of the job.

How Success Is Measured

• Monthly Recurring Revenue retention (primary success metric).
• Client renewals and expansion health.
• Upsells and ascensions driven through proactive coaching.
• Workshop attendance and client engagement.
• Baseline coaching call activity and follow‑through.
• Net Promoter Score (NPS) and overall client experience.

Benefits

• 100% Company‑Paid Health/Vision/Dental.
• 4% 401(k) Match.
• Generous Paid Time Off.
• Paid Parental Leave for New Parents.
• Paid Relocation for Non‑Local Candidates.