Executive Catering Coordinator

JLL; Chicago (IL); On-site; USD 48,000 - 59,000; Full time

Job summary

An established industry player is seeking a dynamic Experience Services Ambassador to enhance client experiences in a vibrant workplace. This role involves managing logistics for high-profile meetings, ensuring exceptional service, and maintaining a welcoming environment. With a focus on hospitality and communication, you will collaborate with various teams to deliver seamless event support. Join a forward-thinking company that prioritizes employee well-being and growth, offering a supportive culture and comprehensive benefits. If you're passionate about creating memorable experiences, this opportunity is perfect for you.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% salary

Paid Time Off and Company Holidays

Qualifications

• 1-3 years experience in event planning or hospitality required.
• Serve Safe Food Handler Certification is a must.

Responsibilities

• Manage logistics for meetings, including catering and AV coordination.
• Deliver exceptional client experiences through proactive communication.

Skills

Customer Service

Communication Skills

Event Planning

Project Management

Leadership

Interpersonal Skills

Education

Bachelor's Degree or Equivalent Work Experience

Tools

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves –

The Experience Services Ambassador will provide support to the Workplace Manager with all aspects of the support planning and execution of internal and external meetings, including but not limited to employee amenity kitchen and catering oversight, room setup and break-down, rentals, inventory management, stocking supplies and audio/visual (AV) coordination. The Experience Services Ambassador will be the main point of contact for meetings held in the on-site conference center. The Experience Services Ambassador is responsible for delivering exceptional experiences for our clients, employees, and guests every day through proactive communication and high touch hospitality focused service. The role is Client facing and the Experience Services Ambassador provides hands-on service during meetings and must be able to exhibit exceptional customer service, communication skills and be team oriented. Provides backup coverage to other departments including reception.

Key Responsibilities

• Demonstrated expertise in executing high profile meetings, catering and meetings with senior executive participation.
• Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering, and meeting support.
• Provide backup coverage for Reception.
• Primary point of contact for conference center clients; responds to all requests in a timely manner.
• Consistently deliver high standards of care during meetings, exceed client expectations, and anticipate needs.
• Manages all operations, functions, and logistics for conference center including scheduling of the conference center, catering, set up and break down conference rooms, coordinating AV assistance, guest/vendor access.
• Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
• Complete all tasks and projects as directed and ensure timely delivery based on deadlines.
• Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies.
• Establish rapport and maintain relationships with internal and external clients and vendors.
• Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests.
• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Follow established escalation procedures and incident reporting procedures.
• Stock pantry and supplies daily to main kitchens and cafes.
• Order Kitchen and Café supplies within allotted budget parameters.
• Inventory Management - Maintain stock room supplies to ensure they are organized and up to date.
• Provide backup support for reception.
• Work with other Departments to support Return to Office initiatives.
• Maintain facilities upholding JLL expectations and standards (Conference Center, Kitchens and Cafes).
• Other duties, as assigned or requested by manager.
• May also assist with off-site events as necessary.

Qualifications

• Serve Safe Food Handler Certification REQUIRED
• Bachelor’s degree desired or equivalent work experience.
• 1-3 years of experience in event planning, project management, hospitality, event planning or related field.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Exceptional customer service skills with a passion for hospitality.
• Requires the willingness and ability to travel as needed.
• Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity, good judgement and working successfully on a team.
• Highly collaborative with strong interpersonal skills.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio and Outlook).

Estimated total compensation for this position: 48,000.00 – 59,000.00 USD per year.

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location: On-site – Chicago, IL.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.