Executive Casino Host - Asian Marketing - Full Time (Paris LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player seeks a dedicated Casino Host to enhance guest experiences and ensure compliance with company policies. This role involves leading a team in providing exceptional service, managing guest needs, and making prudent credit decisions. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to thrive in a fast-paced environment. Join a company committed to creating extraordinary experiences for its guests and enjoy a rewarding career in the vibrant world of casino entertainment.

Qualifications

• 3 to 5 years' experience as a casino host.
• Ability to divide time between the casino floor and telemarketing.

Responsibilities

• Ensure guests enjoy a favorable gaming and leisure experience.
• Authorize complimentary services and secure reservations.

Skills

Fluent in Mandarin

Excellent communication skills

Telemarketing skills

Attention to detail

Self-motivated and organized

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Computer literacy

Job description

JOB SUMMARY:

Responsible for ensuring that Caesars Entertainment casino guests enjoy a favorable gaming and leisure experience, authorizing complementarities in accordance with guidelines and acting on behalf of premium, casino guests to secure reservations, tickets, transportation, and other items casino guests may require.

ESSENTIAL JOB FUNCTIONS:

1. Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
2. Identify compliance risks and take actions necessary to eliminate or minimize risks.
3. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
4. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
5. Responsible for disseminating information from various sources to the host staff, conferring with the host staff regarding problem resolutions and credit decisions, and authorizing airfare reimbursement above casino host limits.
6. Additional responsibilities include telemarketing, filling slot special events, providing casino floor coverage, ensuring proper guest service, and securing reservations for tickets, transportation, and other guest needs.
7. Active prospecting for new casino business.
8. Proficient in analyzing and evaluating slot and table games play.
9. Proficient in casino credit evaluation and administration.
10. Maintain a strong slot database or following.
11. Interact with casino operations to identify and establish relationships with unsolicited customers and connect them to Caesars Palace.
12. Provide personalized service by arranging future trips and needs during guests' stay.
13. Make prudent complimentary and credit decisions according to guidelines.
14. Settle customer billing and credit disputes.
15. Participate in Casino Marketing events.
16. Authorize casino credit up to $50,000 and airfare reimbursement up to $5,000.
17. Act as ambassadors of Caesars Entertainment.
18. Apply effective telemarketing skills.
19. Assist the collection department as required.
20. Support casino host staff with customer problem resolutions.

QUALIFICATIONS:

• Fluent in Mandarin
• 3 to 5 years' experience as a casino host
• Computer literate
• Flexible working hours when necessary
• Ability to divide time between the casino floor and telemarketing
• Excellent communication skills and telephone etiquette; friendly, outgoing personality
• Self-motivated and organized
• Attention to detail and accuracy
• Thorough understanding of casino games, including theoretical, actual, and comp ratios
• Bachelor's degree preferred; high school diploma or equivalent required

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Fast-paced, high-volume environment
• Heavy phone usage
• Constant walking and standing
• Ability to lift up to 25 pounds
• Maintain professional appearance and hygiene
• This list is not exhaustive; duties may change as needed.

About us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and a leading global provider. Since 1937, Caesars has grown through development, expansion, and acquisitions, operating under brands like Caesars, Harrah's, Horseshoe, and Eldorado. We focus on loyalty, value, and excellence in service, committed to our PEOPLE, PLANET, and PLAY framework. Driven by our Mission, Vision, and Values, including "Create the Extraordinary," we invite you to explore our career opportunities if you're ready to make magic.