Executive Casino Host - Asian Marketing

PENN Entertainment; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that is reshaping the entertainment industry. In this dynamic role, you will engage with VIP guests, ensuring exceptional service and fostering long-term relationships. Your contributions will directly impact customer satisfaction and revenue growth, all while working in a vibrant, fast-paced environment. This role offers a unique opportunity to develop your career in a leading entertainment provider, where your skills and enthusiasm will be valued and nurtured. Embrace the chance to thrive in a diverse team dedicated to making every experience memorable.

Benefits

Day-One Medical Coverage

401(k) Matching

Annual Bonuses

Paid Time Off

Wellness Programs

Qualifications

• Bachelor's degree or 5+ years of customer service experience required.
• Exceptional customer service and interpersonal skills are essential.

Responsibilities

• Develop relationships with VIP players to increase revenues and retention.
• Provide VIP guests with hospitality arrangements and support during events.

Skills

Customer Service

Interpersonal Skills

Analytical Skills

Fluent in Vietnamese

Conflict Resolution

Education

Bachelor's Degree

5+ Years of Customer Service Experience

Tools

Salesforce

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for helping people enjoy more fun. We care about your career growth and will support your development to expand your possibilities.

Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our competitive Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual bonuses may vary by position. Paid time off accrues according to local policies and increases with tenure.

Click HERE to discover how we empower our team members to grow, thrive, and advance their careers.

WE LOVE OUR WORK.

• Resolve VIP guest opportunities, conflicts, and complaints fairly and equitably.
• Develop relationships with VIP players to grow the VIP base and increase revenues through customer retention and repeat business.
• Attract and manage VIP customers via telemarketing and in-person interactions on the casino floor.
• Provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assist with special requests.
• Be visible and available on the casino floor to meet and greet VIP guests during visits and events.
• Know credit procedures and extend lines of credit when appropriate and legal.
• Decide on compliments based on play, points, availability, and profitability.
• Use telemarketing, emails, referrals, and events to solicit and grow high-value players.
• Meet sales and growth goals.
• Create invitation lists for events.
• Deliver excellent customer service aligned with company standards.
• Assist in planning and executing events to stimulate revenue and improve service.
• Use Salesforce (CMS) to track contacts, preferences, and tasks; review metrics and set goals.
• Maintain technical skills for patron data systems.
• Coordinate with service departments to care for high-value players.
• Monitor patron activity and profitability.
• Keep player information confidential.
• Support at special events as needed.
• Be courteous and professional with customers and colleagues.
• Represent the company professionally at meetings and events.
• Follow customer service guidelines and policies.
• Ensure regulatory compliance and report issues.
• Maintain confidentiality in all company matters.

BRING US YOUR BEST.

• Bachelor’s degree or 5+ years of customer service experience; or equivalent education and experience.
• At least 1 year of casino guest service experience, including Player Development, Slots, or Table Games.
• Hosting experience with a customer following is preferred.
• Exceptional customer service and interpersonal skills.
• Fluent in Vietnamese with excellent communication skills.
• Proficient in Microsoft Office; Salesforce and ACSC experience preferred.
• Strong math skills and ability to interpret data and graphs.
• Effective at presenting information and resolving conflicts tactfully.
• Maintain confidentiality and professionalism.
• Ability to write reports and work collaboratively.
• Analytical skills to identify problems and draw conclusions.
• Energetic and proactive in addressing issues.

STAY IN THE GAME. FOLLOW US.

We have grown into a leading provider of entertainment, sports content, and casino gaming with 43 destinations across North America, plus online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

We are committed to diversity and sustainability for our community, team members, vendors, and the planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer