Executive Casino Host

PENN Entertainment; Baton Rouge (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Join PENN Entertainment, where you'll become a pivotal part of the gaming industry. As a guest services representative, you'll host high-end guests, promote loyalty, and create memorable experiences. This role requires strong communication skills and previous experience in casino or sales. If you're ready to thrive in a fast-paced environment, we want to hear from you.

Benefits

Day 1 Benefits

401k Program

Company Perks

Career Opportunities

Advancement Programs

Scholarships

Qualifications

• Must be age 21 or older. Must maintain a valid state driver’s license.
• Three years casino, marketing or sales experience required.
• One year experience directly related to player development.

Responsibilities

• Host high-end guests and maintain player development accounts.
• Encourage player base return visits and create loyalty.
• Coordinate guest visits, special functions, and provide customer service.

Skills

Strong analytical skills

Judgment and decision making

Excellent written communication

Excellent oral communication

Education

High school diploma or equivalent

Tools

Word processing applications

Spreadsheet applications

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.
• Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.
• Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.
• Award customer complimentaries based on gaming action and program guidelines.
• Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
• Assist in the organization of special functions (parties, tournaments, and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and / or obtain feedback on customer satisfaction.
• Contact guests by calling, writing or making personal visits to increase trip frequency. Attend off property functions as a representative of the company in order to entertain or assist guests as required.
• May act as a mentor to casino hosts and provide guidance on player development practices. - Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.

BRING US YOUR BEST.

• Must be age 21 or older
• Must be in possession of and maintain valid state driver’s license
• Motor vehicle report must be free of careless motor vehicle accidents and moving violations within the last 3 years
• Ability to obtain and maintain valid gaming license
• Strong analytical, judgment and decision making skills in order to make knowledgeable decisions regarding complimentaries.
• Excellent written and oral communication skills
• Experience with word processing and spreadsheet computer applications

These skills and abilities are typically acquired through completion of a high school diploma or equivalent in addition to three years progressive casino, marketing or sales related experience, with one year experience directly related to player development or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

STAY IN THE GAME. FOLLOW US.