Executive Case Manager

Ministry of Justice; United States; Hybrid; USD 56,000 - 87,000; Full time

Benefits offered by this job

Annual leave 25 days (30 after 5 years

Pension schemes

Training and development opportunities

Flexible working arrangements

Employee networks and support policies

Job summary

The Office of the Public Guardian (OPG) operates within the Ministry of Justice (MoJ) in the UK, supporting the Supervision and Investigations Service to uphold the Mental Capacity Act and protect those who cannot protect themselves.

Successful candidates will join a team responsible for supervising deputies and investigating concerns, with a focus on delivering timely, professional outcomes and adapting to a flexible hybrid working pattern across UK sites.

Qualifications

• Experience managing complex cases or investigations.
• Strong written, telephone and oral communication skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Manage a caseload of complex cases or investigations to meet performance expectations.
• Regularly monitor performance against milestones and reassess workloads.
• Collaborate with colleagues to resolve problems and improve performance.

Skills

Complex case management

Written & verbal communication

Initiative & prioritisation

Team collaboration

MS Office proficiency

Tools

Microsoft Word

Microsoft Teams

PowerPoint

Excel

Job description

The Supervision team supports the Public Guardian in carrying out her statutory function. We do this by upholding the principles of the Mental Capacity Act (2005) in England and Wales. We ensure deputies and guardians carry out their legal duties and take appropriate and proportionate action if they do not; we have a duty to review and investigate concerns about abuse by deputies.

Key Questions for Applicants

• Are you passionate about supporting some of society's most vulnerable citizens who have lost mental capacity?
• Do you enjoy working in a varied and fast-paced environment, investigating and working on complex cases and bringing them to resolution?
• Are you enthusiastic about working within a strong team, sharing your knowledge and expertise and learning from those around you?
• Are you looking for an opportunity to share your ideas, influence positive change, and play a key role in shaping how we deliver our services?

Successful candidates will join the Supervision and Investigations Service (SIS) within the Operations Directorate. Our vision is for the Office of the Public Guardian to strengthen supported decision making. We encourage freedom of decisions for all who can make decisions, giving support as required, and provide protection for those who cannot.

Key Responsibilities

• Manage a caseload of complex cases or an investigation, making the best use of available time and resources to ensure you meet performance expectations.
• Regularly monitor performance against key milestones and act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance.
• Work closely with colleagues to resolve problems quickly and improve performance, using management information and feedback from Deputies and third parties; analyse performance and ensure a professional and responsive approach to the supervision and investigation of deputies, remaining alert to emerging issues and trends which might impact your work area.
• Contribute and participate at local management meetings and business level forums. Proactively lead and participate in relevant working groups and committees. Liaise and collaborate with colleagues to ensure that work is effectively managed and to foster effective working relationships.
• Refer to Legal and Policy for advice and guidance as appropriate and ensure you comply with their input.
• Produce witness statements as required and, rarely, attend Court.
• Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential and desirable skills required for this role.
• Behaviour statements of no more than 250 words against the following Behaviour, at Level EO: Making Effective Decisions.

Agreed Expectations The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. All new starters in the Nottingham Supervision team are required to attend the office full time (37 hours per week) during the first 3 weeks of technical training. Following those initial weeks, you are expected to continue your training and consolidation in the office but any agreements for part-time working can commence. Consolidation is expected to take up to 6 months. In OPG's Nottingham Supervision team we offer hybrid working for staff members that meet the performance, conduct and probation requirements. We require part-time staff to commit to at least 22:12 working hours over 3 days per week as a minimum. We encourage a hybrid way of working which includes some remote/home working alongside office working.

Interview Process

Should a large number of applications be received, an initial sift will be conducted on the lead behaviour, Making Effective Decisions. This will be sifted on your specific examples of relevant skills and experience referenced to the Essential and Desirable Skills criteria listed above. We actively encourage you to sell yourself as an individual by demonstrating the personal strengths and experience required. If you are successful at sift, you will invite to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role
• The following Behaviours at Level EO, the MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
• Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
• For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended).
• Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
• All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
• Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

Skill Requirements

• Ability to manage and resolve complex cases or investigations, through the analysis of multiple sources of information
• Demonstrates strong written, telephone and oral communication skills.
• A self-starter able to work on their own initiative, managing competing priorities in a fast paced and challenging environment
• Ability to work with colleagues within your own team and those from other parts of the OPG, as well as external stakeholders
• Proficient in standard Microsoft Office packages including Word, Teams, PowerPoint and Excel.
• Knowledge of the MCA and Code of Practice leading to an understanding of the impact of Court of Protection, legal and policy decisions and how to operationalise them.
• Ability to lead and motivate teams with a focus on successful change management, and the embedding of excellent customer service.
• Managing a quality service
• Communicating and influencing
• Your Experience of working collaboratively

About OPG

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Veterans

A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Benefits

• Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
• Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
• Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
• Support A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order.

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [e-mail]);
• To Ministry of Justice Resourcing team ([e-mail]);
• To Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.