Executive Assistant to the CRO

Sprinklr Inc.; Austin (TX); Hybrid; USD 74,000 - 124,000; Full time

Benefits offered by this job

Healthcare coverage

Generous paid time off

401k with company contributions

Flexible schedule

Job summary

Sprinklr is seeking an executive assistant to support the Chief Revenue Officer. You will manage complex calendars, coordinate international travel, handle confidential communications, and prepare briefing materials for meetings with the Board and ELT.

The role requires discretion, strong judgment, and the ability to thrive in a fast-paced, high‑stakes environment. This hybrid role includes collaboration across the Executive Leadership Team and a focus on seamless operations to enable strategic

Qualifications

• 6+ years of experience supporting C‑level executives.
• Bachelor’s or Associate degree or equivalent experience.
• Excellent judgment, discretion and integrity.
• Strong written and verbal communication skills.
• Exceptional planning and time management in a fast-paced environment.

Responsibilities

• Manage executive calendars across multiple time zones with proactive prioritization and conflict resolution.
• Coordinate complex domestic and international travel arrangements and related logistics.
• Serve as a professional, discreet point of contact for internal and external stakeholders.
• Prepare briefing materials, agendas and presentations for meetings with the Board of Directors and ELT.
• Maintain confidential files and information to support decision-making.
• Process and track expenses in compliance with policy.

Skills

Executive support

C-Level support

Discretion & judgment

Time management

Communication

Organizational skills

Relationship building

Adaptability

Problem solving

Education

Associate or bachelor’s degree

Tools

Microsoft Office

Navan travel booking

Workday HCM

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description Overview

Sprinklr is seeking an exceptional, self‑motivated, and versatile Executive Assistant to support our Chief Revenue Officer (CRO). The ideal candidate must be proactive with excellent problem solving and judgment skills and the ability to think and plan ahead to handle multiple concurrent requests appropriately and manage time effectively. This role will also work closely with our Board of Directors, the Executive Leadership Team (ELT), and their supporting C‑level Executive Assistants. It requires agility, the ability to move and act very quickly, real‑time, independent judgment, and impeccable discretion when sensitive matters are involved. Individual must demonstrate ability to accommodate flexible work schedules, based on the needs of leadership.

Responsibilities

• Executive Calendar Management: Proactively manage and optimize executive's complex and dynamic calendars, strategically prioritizing engagements and ensuring seamless coordination across multiple time zones with senior leaders and other Executive Assistants, anticipating potential conflicts and proactively resolving scheduling challenges.
• Complex Travel Coordination: Independently plan and execute intricate international and domestic travel arrangements, including flights, accommodations, visas, ground transportation, and security protocols. Demonstrate resourcefulness in navigating unexpected travel disruptions and adapting itineraries as needed.
• Communication and Stakeholder Management: Serve as a highly professional and discreet point of contact for internal and external stakeholders, managing confidential communications, screening correspondence, and prioritizing inquiries with impeccable judgment.
• Meeting and Event Management: Prepare executives for meetings using / preparing comprehensive briefing materials, presentations, and agendas for meetings and events. Coordinate all logistical aspects, including venue selection, catering, and technology setup. Capture and disseminate key decisions and action items, ensuring timely follow‑up. EAs are expected to be in the office supporting events or meetings when required.
• Information Management: Maintain confidential files, records, and databases, ensuring accuracy and accessibility. Conduct research and compile information to support the executives’ decision‑making process.
• Expense Management: Meticulously process and track expenses, reconcile credit card statements in compliance with company policies.
• Board of Directors Engagement: Provide support to the Board of Directors and ELT, including scheduling board meetings, ensuring stakeholder alignment, and handling requests from board members and ELT.

Qualifications

• 6+ years of previous experience supporting C‑Level executives.
• Associate or bachelor’s degree, or equivalent experience.
• Understanding of corporate board governance required.
• Exceptional judgment, tact, diplomacy, and integrity.
• Exceptional written, verbal, and interpersonal communication skills.
• Detailed planning, time management, and organizational skills, with common sense, and a sense of humor.
• Attention to deadlines and time‑sensitive issues in a fast‑paced environment.
• Effective relationship builder with executive assistant community as well as with internal/external leaders and other team members.
• Maintains confidentiality and acts with integrity and discretion with a high degree of maturity/professionalism with executive leadership.
• Learns quickly and adopts new technologies.
• Agile and flexible to change direction, performing effectively with unanticipated interruptions or pressures.
• Collaborative, team player; willing to jump in and do the work needing to be done.
• Inspires trust and confidence with a wide range of stakeholders at all levels in a diverse and inclusive environment.

Preferred Skills

• Experience managing complex projects through completion.
• Event planning and management experience a plus.
• Proficiency with Microsoft Office: Outlook, Excel, Word, PowerPoint, and SharePoint.
• Proficiency in scheduling travel through in‑house travel booking system, Navan is ideal.
• Familiarity with Workday Human Capital Management System.
• Experience coordinating the review and processing of invoices.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified‑CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

Compensation Range

JOB REQ COMPENSATION RANGE $74,000 - $124,000 The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job‑related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

Benefits

• We offer you and your family voluntary healthcare coverage in countries where applicable.
• We believe it is important to take time off – it is essential for your mental and physical wellbeing.
• We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
• Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it.
• US‑based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well‑being, and financial protection.
• 401k plan with 100% vested company contributions.
• Flexible paid time off.
• Holidays.
• Generous caregiver and parental leaves.
• Life and disability insurance.
• Health benefits including medical, dental, vision, and prescription drug coverage.

EEO Commitment

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Reasonable accommodations are available upon request during the interview process.