Executive Assistant - Project Manager

Citizens; Phoenix (AZ); Hybrid; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement benefits

Flexible work arrangements

Job summary

Citizens is seeking an Executive Assistant and Project Manager in Phoenix, AZ, to support senior leadership and drive key initiatives. The role combines strategic partnership, project management, and operational excellence to keep leaders focused on high‑value priorities.

You will manage calendars, travel, prepare briefing materials, and coordinate cross-functional projects across the organization. The role requires 5+ years in related roles, strong communication, discretion, and the ability to

Qualifications

• Bachelor’s degree in business, communications, or related field or equivalent experience.
• 5+ years in an EA/PM or Chief of Staff–type role supporting senior leaders.
• Strong project management with multi-initiative handling.
• Exceptional written and spoken communication and presentation skills.
• High emotional intelligence and ability to build trust with stakeholders.
• Ability to work independently in a fast-paced, dynamic environment.

Responsibilities

• Manage complex calendars, scheduling, and travel for senior executives.
• Prepare executive presentations, reports, and briefing materials.
• Anticipate leadership needs and identify efficiency opportunities.
• Serve as liaison between executives, senior leaders, and external partners with professionalism.
• Lead cross-functional projects from initiation to execution and delivery.

Skills

Project management

Communication

Emotional intelligence

Discretion

Multitasking

Education

Bachelor’s degree or equivalent

Job description

Executive Assistant - Project Manager

Location: Phoenix, AZ Hub (4 days on‑site, 1 day remote)

We are seeking a highly organized, proactive, and resourceful Executive Assistant and Project Manager to provide comprehensive support to senior leadership while driving key initiatives and projects across the organization. This role goes beyond traditional executive assistant responsibilities, serving as a strategic partner, project manager, and trusted advisor to ensure smooth operations, alignment of priorities, and successful delivery of business goals. The successful candidate will balance tactical execution with strategic oversight, thrive on creating order out of complexity, and enable leaders to focus on high‑value priorities.

Key Responsibilities

Executive Support

• Manage complex calendars, scheduling, and travel for senior executives, ensuring alignment with organizational priorities
• Prepare executive‑level presentations, reports, and briefing materials for internal and external stakeholders
• Anticipate leadership needs and proactively identify opportunities to create efficiency and remove roadblocks
• Serve as liaison between executives, senior leaders, and external partners with professionalism and discretion
• Handle confidential and sensitive information with the highest level of integrity

Project Management

• Lead and coordinate cross‑functional projects from initiation through execution, ensuring deliverables are completed on time and within scope
• Facilitate meetings, set agendas, capture action items, and drive accountability across teams
• Support change management and communications planning to ensure successful adoption of projects and initiatives
• Partner with executives to align priorities and translate strategic goals into actionable work
• Drive operational efficiency by improving processes, tools, and systems to better support the executive office

Qualifications

• Bachelor’s degree in business, communications, or related field (or equivalent experience)
• 5+ years of experience as an Executive Assistant, Project Manager, or Chief of Staff‑type role supporting senior leaders
• Strong project management skills with ability to handle multiple initiatives simultaneously
• Exceptional communication, writing, and presentation skills
• High emotional intelligence, discretion, and ability to build trust with stakeholders at all levels
• Strong problem‑solving skills and ability to work independently in a fast‑paced, dynamic environment

Pay Transparency

The salary range for this position is $89,074 - $133,611 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of the local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using job‑seeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.