Executive Assistant, Corporate Communications & Citizenship

Blue Cross and Blue Shield of Massachusetts, Inc.; Boston (MA); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Blue Cross Blue Shield of Massachusetts, Inc. in Boston is seeking an Executive Assistant to provide executive-level administrative support to the Corporate Communications & Citizenship leadership, including the Chief Communications & Citizenship Officer and four direct reports, coordinating calendars, travel, and meeting logistics.

You will interact with internal and external stakeholders, handle confidential information, and help manage division operations, budgets, SharePoint sites, and

Qualifications

• Minimum of five years of administrative support experience, assisting senior executives.
• Bachelor's degree or equivalent work experience.
• Experience coordinating with Finance or Accounts Payable and managing vendor relationships.
• Discretion and experience handling confidential information.

Responsibilities

• Serve as the primary administrative partner to the Corporate Communications & Citizenship leadership team, coordinating calendars, meetings, travel itineraries, and expense reports; prepare materials and agendas.
• Triage incoming communications and respond to information requests, policies, and executive actions; research issues and compile background information for decision-making.
• Represent the division to internal and external stakeholders, build relationships, and stay current on market trends and priorities.
• Perform a broad range of administrative tasks requiring independent action, judgment, and analytical skills.
• Oversee division office operations including supplies, subscriptions, SharePoint sites, and distribution lists; serve as primary contact for department admin needs.
• Process vendor contracts, purchase orders, and invoices; liaise with Accounts Payable to ensure timely submission and payment.

Skills

Highly organized

Relationship building

Flexibility

Verbal and written communication

Proactive communicator

Problem solving

Discretion and confidentiality

Attention to detail

Education

Bachelor's degree or equivalent work experience

High school degree or equivalent

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

The Executive Assistant, Corporate Communications & Citizenship will provide executive-level administrative support and coordination to the leadership team of the Corporate Communications & Citizenship division, including the Chief Communications & Citizenship Officer and four direct reports.

The position will interact extensively with internal and external stakeholders, normally working with information that is of a critical and sensitive nature. A high degree of initiative is required in resolving issues, coordinating complex schedules across multiple leaders, and maintaining and building relationships. The ideal candidate will be a highly organized, proactive professional with exceptional attention to detail and the ability to manage a wide range of administrative tasks in a fast-paced environment.

This role is open to the mobile and resident personas. This is a hybrid position located in our Boston office, with an expectation of two or more days of in-office work, per week. This may change based on business need.

Your Day to Day:

• Serves as the primary administrative partner to the Corporate Communications & Citizenship leadership team, including the Chief Communications & Citizenship Officer and four direct reports, with broad support extending to the wider division as needed. Coordinates complex calendars, meetings, schedules, travel itineraries, and expense reports across multiple leaders, and prepares requisite materials including agendas and meeting logistics. Serves as a primary point of contact to triage incoming communications (phone, mail, email) on behalf of the leadership team.
• Responds to a wide variety of requests for information, policies and procedures, and executive action. Analyzes needs and problems, and determines approach and priority. Takes initiative to research technical or out-of-policy questions. Evaluates and refers matters for appropriate handling, and coordinates, compiles, and documents relevant data and background information to support executive decision-making and problem resolution.
• Represents the company and the Corporate Communications & Citizenship leadership team to a wide variety of internal and external constituents. Builds relationships, proactively resolves issues, and stays current on market, industry, and company trends, strategies, and priorities.
• Performs a broad range of administrative coordination and support duties requiring extensive communication within and outside the company. Execution of assignments requires a high degree of independent action, considerable judgment, and analytical skill.
• Oversees daily office operations for the division, including ordering and maintaining supplies, managing team subscriptions, maintaining distribution lists and SharePoint sites, and serving as the primary point of contact for departmental administrative needs.
• Manages the processing of vendor contracts, purchase orders (POs), and invoices, ensuring timely and accurate submission and payment while liaising with Accounts Payable.
• Organizes, tracks, updates, and maintains files, budgets, and operational data, including SharePoint sites and distribution lists.
• Provides support for division meetings, presentation development, team-building support, and other divisional initiatives.

We're Looking for:

• Highly organized self-starter and team player with the ability to meet deadlines and manage multiple tasks and stakeholders with a high level of customer service in a fast-paced environment.
• Demonstrated relationship-building skills and finesse in working with a wide variety of internal and external constituents.
• Extreme flexibility and willingness to shift gears and adjust thinking as business needs and organizations change.
• Advanced proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint, and a strong aptitude for learning new office systems.
• Strong verbal and written communication skills and exceptional attention to detail.
• Proactive communicator with a strong ability to anticipate needs across multiple leaders; demonstrates initiative to find opportunities to drive improvement and "go the extra mile."
• Excellent problem-solving skills and resourcefulness with a solutions-oriented mindset.
• High EQ and professionalism in managing multiple competing priorities and the needs of different stakeholders across the division.
• Maintains confidentiality across a number of key personnel and business matters.

What You Bring:

• Minimum of five years of experience providing administrative support in a professional office environment, with demonstrated experience supporting senior executives.
• Bachelor's degree or equivalent work experience.
• Proven ability to support multiple stakeholders simultaneously, manage competing priorities, and multitask effectively.
• Experience managing vendor relationships, processing invoices and purchase orders, and coordinating with Finance or Accounts Payable teams.
• A high level of discretion and experience handling confidential information.

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Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location Boston

Time Type Full timeHourly Range: $45.69 - $55.85

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

We are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.