Executive Assistant

Merlin Entertainments; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Merlin Magic Pass

Recognition Programs

401(k)

Tuition Reimbursement

Learning & Advancement Opportunities

Job summary

Merlin Entertainments in Orlando is seeking an Executive Assistant to provide high-level administrative and operational support to the North America Managing Director. The role includes managing calendars, coordinating domestic and international travel, preparing briefing materials, and ensuring brand-aligned communications.

Approximately 60% focus on executive support, 10% on ELT, and 30% on office management and workplace experience.

Qualifications

• 5+ years supporting senior executives in similar roles.
• Experience supporting C-suite or senior leadership preferred.
• Advanced MS Office skills, esp. PowerPoint, Outlook, Excel, Word.
• Experience coordinating domestic and international travel.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Experience managing office operations, vendors and workplace logistics.

Responsibilities

• Provide high-level administrative and operational support to the North America Managing Director.
• Manage complex, multi-time-zone calendars and travel for senior leaders.
• Prepare meeting materials, briefings, and follow-up items with discretion.
• Create and format executive-level presentations and dashboards.
• Oversee Orlando Corporate Office operations, facilities, and IT support.
• Plan leadership meetings, town halls, and events with logistics and catering.
• Coordinate vendor relationships, invoices, budgets and supplies.

Skills

Executive support

Calendar management

Travel coordination

PowerPoint

Communication

Discretion

Office management

Vendor management

Budget tracking

Event planning

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

The Executive Assistant provides high-level administrative and operational support to the North America Managing Director while ensuring the efficient day-to-day operation of the Orlando Corporate Office. Approximately 60% of the role will support the SVP/Managing Director through executive level administration, calendar management, travel coordination, meeting preparation, and confidential business support. Approximately 10% of the role will provide administrative support to the North America Senior Executive Leadership Team, while the remaining 30% will focus on office management and the workplace experience.

This role will be fully onsite at our Orlando HUB Office.

Key Responsibilities

Executive & Leadership Support

• Calendar & Travel Management: Proactively manage complex, multi-time-zone calendars and arrange seamless domestic and international travel for the SVP/Managing Director and North America Executive Leadership Team (ELT).
• Meeting Logistics & Prep: Anticipate executive needs by coordinating agendas, preparing briefing materials, and tracking follow-up action items to completion.
• Discretion & Collaboration: Handle confidential information with the highest discretion, support special projects, and collaborate closely with other Executive Assistants globally.
• Expense Management: Prepare, review, and submit expense reports accurately and on time.

Presentations & Communications

• Executive Materials: Create, edit, and format high-level PowerPoint presentations, reports, and dashboards for internal and external meetings.
• Brand Consistency: Ensure all executive communications and correspondence are accurate, professional, and visually aligned with Merlin branding.

Orlando Office Management & Operations

• Daily Operations: Oversee the daily function of the Orlando Corporate Office, ensuring a welcoming, organized, and professional environment for employees and visitors.
• Facilities & IT Support: Partner with IT and building services to manage office technology, shared equipment, maintenance requests, and physical access (keys, badges, visitor logs).
• Vendor & Financial Admin: Maintain vendor relationships, manage recurring office contracts, process invoices, oversee supplies/mail, and support budget tracking for office operations.

Event Planning & Continuous Improvement

• Events & Engagement: Plan and execute leadership meetings, town halls, company celebrations, and off-sites, managing all logistics including space reservation, catering, and tech setup.
• Process Optimization: Continuously identify opportunities to improve the employee and executive experience by standardizing office procedures and rolling out new administrative tools.

Experience And Qualifications

• 5+ years of experience supporting senior executives in an Executive Assistant role.
• Experience supporting C-suite or senior executive leadership preferred.
• Exceptional organizational and time management skills.
• Advanced Microsoft Office skills, particularly PowerPoint, Outlook, Excel and Word.
• Proficient in preparing executive-level presentations and reports.
• Experience coordinating domestic and international travel.
• Experience managing executive calendars and expense reporting.
• Strong written and verbal communication skills.
• Demonstrated ability to handle confidential information with discretion.
• Experience managing office operations, vendors and workplace logistics.
• Experience coordinating meetings, events and executive off-sites.
• Ability to manage multiple priorities with minimal supervision.
• Strong customer service mindset with a proactive, solutions-oriented approach.
• Bachelor's degree preferred or equivalent combination of education and experience.

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Paid Time Off (PTO).
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards.
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

Competitive