Executive Admissions Representative (HS)-STVT

Ancora Education; Town of Texas (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Ancora Education is seeking an Executive Admissions Representative to interface with prospective students, explain the school's philosophy and features, and advocate for applicants throughout the admissions process.

You will use phone, in-person interviews, chat, text, and email to identify student prospects, develop rapport, and guide them through enrollment while meeting activity standards and compliance.

Qualifications

• High School diploma or equivalent.
• 2 years’ experience in sales and/or customer service.
• Computer skills; experience with Google products preferred.
• Excellent verbal communication, particularly on the phone, and strong written communication.
• Persistent, positive, and self-motivated with collaborative interpersonal skills.
• Ability to use school systems, databases and tools effectively.

Responsibilities

• Interface with prospective students to support their decision to attend school.
• Communicate the school’s philosophy and features and advocate for applicants.
• Meet established activity standards using admissions processes and procedures.
• Interviews via telephone, in person, chat, text, and email to identify prospective students’ needs.
• Develop rapport and maintain contact throughout the enrollment cycle.
• Collaborate with Financial Aid and Academics to ensure high levels of service.
• Support Veterans and external partnerships; assist with events as needed.
• Willingness to work nights, weekends, and/or holidays; adapt to a fast-paced environment.

Skills

Sales experience

Customer service

Verbal communication

Written communication

Self-motivation

Education

Bachelor's degree or international equivalent

4-year degree or 5+ years in post-secondary education

Tools

Google Docs

Google Sheets

Google Slides

Gmail

Job description

Job Summary

The Executive Admissions Representative will interface with prospective students in support of the student’s decision to attend school. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, the Executive Admissions Representative must meet the school’s established quantitative minimum activity standards in an accurate, professional, compliant, and ethical manner using school-approved admissions processes and procedures and within the Admissions Code of Conduct.

Key Responsibilities

• Consistently operate within and evaluate monthly activity against minimum activity standards of the Executive Admissions Representative (found in the Admissions Benchmark Policy/Monthly Activity Standard Evaluation)
• Develop and manage action plans in order to meet qualitative performance standards (found in the Annual Performance Review)
• Professionally assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
• Use telephone and in-person interviews, along with chat, text messaging and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests.
• Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle.
• Partner with other departments including Financial Aid and Academics to ensure the delivery of a high level of service to every student including those interested in degree programs.
• Provide quality service towards Veterans, Agencies and facilitate outside events with organizations and students.
• Other responsibilities, as needed
• Willingness to work nights, weekends, and/or holidays.
• Ability to work in a fast-paced environment and meet deadlines of multiple concurrent tasks.
• Ability to remain flexible and easily adapt to changes in work environment or schedule.
• Ability to communicate effectively and provide a positive, professional impression via phone, email, text and in-person to students and staff from diverse backgrounds.
• Ability to assist the Admissions department with support and training needs as applicable.
• Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment.
• Ability to work remotely in any/all states in which Ancora is licensed/approved to do business.

Experience and Education Required

• High School diploma or equivalent.
• 2 years’ experience in sales and/or customer service.
• Computer skills required. Experience with Google products (Doc, Sheets, Slides, Gmail) preferred.
• Possesses excellent verbal communication, particularly telephonic - and good written communication skills.
• Persistence combined with a positive attitude and approach to work and others; self-motivating work style.
• Mature, positive and collaborative interpersonal skills.
• Possesses the ability to effectively use applicable school systems, databases and tools.

Experience and Education Preferred

• Four-year degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or 5+ years of experience in post-secondary education.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods sitting at a desk and working on a computer.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.