Executive Admissions Representative

AMU & APU; United States; Remote; USD 52,000 - 74,000; Full time

Job summary

AMU/APU is seeking an Executive Admissions Representative for a fully remote role. You will engage prospective students via phone and email, conducting consultative conversations to assess needs and guide them through enrollment.

The role emphasizes high-touch service, meeting enrollment targets, and coordinating with Financial Aid, Advising, Registrar, and other departments. A bachelor's degree and several years of online admissions experience are required.

Qualifications

• 5 years of online admissions experience in a sales/consultative role.
• Excellent verbal and written communication skills.
• Demonstrated ability to meet deadlines as an individual contributor.

Responsibilities

• Acts as the first point of contact for prospective students considering enrollment at AMU/APU.
• Engages prospective students via phone and email about enrollment goals.
• Conducts consultative conversations to assess needs and showcase APUS education benefits.
• Presents tailored solutions and facilitates enrollment based on consultative discussions.
• Meets and exceeds enrollment metrics as directed by leadership.
• Connects students to appropriate departments for documents, funding, transfer credits, and degree solutions.

Skills

Sales experience

Communication skills

Outbound calling

CRM knowledge

Education

Bachelor's degree

Tools

Salesforce

Job description

Executive Admissions Representative
AMU/APU
Online/Remote

American Military University & American Public University have a long-standing history of offering quality online education to working adults looking to make a difference in business, healthcare and government settings. In this role, the Executive Admissions Representative will work on the team that will primarily provide high-touch service supporting student enrollment into our affordable and career-focused online programs with American Public University (APU)

In this role, the Executive Admissions Representative will be responsible for engaging new students considering enrollment into our programs. The Executive Admissions Representative engages with students in a consultative conversation, seeking to understanding their objectives and by providing the right solutions to help them reach their goals. The Executive Admissions Representative will also work with students to provide guidance through the enrollment process up to and including required documents, transfer credit awards, degree plan navigation, payment options, and matriculation at the start of their session. The success of our student’s future starts with the Executive Admissions Representative who will guide our students on a path to achievement!

Responsibilities:

• Acts as the first point of contact for prospective students considering enrollment at AMU/APU.


• Engages prospective students via phone and email about their future with the goal of enrollment into AMU/APU.


• Demonstrates sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds.


• Conducts consultative conversations with prospective students to assess needs and showcase the benefits of an APUS education.


• Based on information obtained during the consultative discussion, presents tailored solutions to students and when applicable facilitates enrollment into the University.


• Meets and exceeds targeted goals and metrics as provided by department leadership.


• Acts as a concierge, connecting students to the appropriate departments for document collections, registration, funding, transfer credit, and degree solutions.


• Provides regular follow-ups to prospective students promptly and efficiently, utilizing phones and other electronic means.


• Protects the privacy of students' accounts through compliance with federal student privacy laws (FERPA).


• Evaluates academic records and documents of prospective students for admission to AMU/APU.


• Manages and updates prospective student information in Customer Relationship Management (CRM) and other software applications.


• Collaborates with co-workers and other departments, such as Financial Aid, Academic Advising, the Registrar, and other departments as necessary.

Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

Work Schedule/Start Date:

In this full-time remote role, the Executive Admissions Coach may work a variety of shifts ranging from 2 days 9:00am-5:30pm, 2 days 11:30am-8:00pm and Friday 8:00am-4:30pm EST.

This is a remote position that requires a high-speed Internet home connection and a dedicated workspace.

Requirements:

• 5 years of online admissions experience working with adult students in a sales oriented/consultative focused role with a track record of meeting and/or exceeding metrics.


• Self-driven and comfortable making multiple outbound calls per day (high volume) to generate interest, qualify students and drive the enrollment process


• Bachelor's degree is required


• Salesforce knowledge preferred


• Excellent verbal and written communication skills with a strong phone presence


• Passion and enthusiasm for helping and empowering others to succeed.


• Demonstrated ability to succeed as an individual contributor that can meet deadlines.

About Us:

American Public University System (the System) is accredited by the Higher Learning Commission (HLC) (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. HLC accredits degree-granting institutions nationwide and is also recognized by the Council for Higher Education Accreditation. The System is comprised of American Military University, American Public University, Rasmussen University, and Hondros College of Nursing. The System is authorized by the West Virginia Higher Education Policy Commission and other appropriate agencies in the states where it has campuses. The System is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. American Public University System, Inc., which operates the System, is a wholly owned subsidiary of American Public Education, Inc. American Public University System, American Public University, and American Military University are not affiliated with American University or the U.S. Military.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Pay Transparency Statement

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [e-mail]

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.