Executive Administrative Officer: Policy, Analysis & Process Improvement

U.S. Department of Veterans Affairs; Palo Alto (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Administrative Officer (AO) at the VA Palo Alto Health Care System provides leadership across diverse administrative areas, analyzes operations, develops procedures, and prepares reports for executive leadership.

The role requires coordinating policies, managing recruitment activities, maintaining records, and guiding process-improvement projects using Lean and Six Sigma in a fast-paced health care environment.

Qualifications

• Specialized experience equivalent to GS-9, e.g., creating reports and coordinating meetings.
• Time-in-grade eligibility documentation and SF-50 requirements.
• Education or combination of education and experience as alternative qualifications.

Responsibilities

• Plan and develop complex administrative activities for the organization.
• Provide administrative management and guidance for the Office of the Director and its services.
• Review, track, and coordinate responses to complaints, inquiries, and audits.
• Coordinate review, revision, and implementation of policies and SOPs.
• Coordinate recruitment and hiring for executives and Title 5 employees.
• Maintain personnel records and support performance management and telework agreements.
• Develop and facilitate process-improvement projects using Lean, Six Sigma, and PM techniques.

Skills

Report writing

Meetings scheduling

Timekeeping

Financial controls

Policy interpretation

Education

Ph.D. or equivalent doctoral degree

3 years progressively higher level graduate education

Combination of education and experience

Tools

Office automation (Word/Excel)

Job description

The Administrative Officer (AO) at the VA Palo Alto Health Care System provides leadership across diverse administrative areas, analyzes operations, develops procedures, and prepares reports for executive leadership.

The role requires coordinating policies, managing recruitment activities, maintaining records, and guiding process-improvement projects using Lean and Six Sigma in a fast-paced health care environment.