Executive Account Manager II Job

BioTouch; Cumberland (RI); On-site; USD 103,000 - 269,000; Full time

Job summary

A leading company in the logistics sector is seeking an Executive Account Manager II to manage client accounts and foster long-term relationships. This role involves account management, client interaction, and collaboration with internal teams to ensure client satisfaction and growth. The ideal candidate will have strong problem-solving skills and experience in account management, with a focus on delivering client-focused solutions.

Qualifications

• 2+ years of account and project management experience.
• Exceptional listening, problem-solving, and presentation skills.

Responsibilities

• Manage new account transition and promote growth.
• Develop trusted advisor relationships with key client stakeholders.
• Forecast and track key account metrics.

Skills

Problem-solving

Critical thinking

Communication

Presentation

Client engagement

Education

Bachelor’s degree preferred

Tools

Microsoft Applications

Job description

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Why You'll Love This Job

POSITION OVERVIEW: The Executive Account Manager II is responsible for managing an array of accounts, developing long-term relationships with clients to ensure client satisfaction and continued growth for existing accounts. The Executive Account Manager II will become the primary owner of the day to day account management responsibilities that include all service, product and pricing needs.

Responsibilities

• Manage new account transition after initial implementation and promote subsequent growth
• Frequent interaction with assigned clients, including but not limited to managing their products, proposals, technology needs and more, with prompt follow-up on client requests
• Operate as the lead point of contact for all matters specific to the client
• Build and maintain strong, long-lasting co-worker and client relationships
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors
• Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders through structured service reviews
• Forecast and track key account metrics to develop and oversee client retention campaigns; learn and recognize triggers based on client behavior and engage with clients who request to terminate or downgrade service
• Identify and grow opportunities within account and collaborate with Sales Department to ensure growth attainment for assigned accounts
• Assist with all client issues and provide escalation, as needed
• Manage year-end pricing changes and contract renewals
• Professional appearance and demeanor
• Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive
• Work onsite at Path-Tec, LLC between hours of 8:00 am - 6:30 pm Monday thru Friday - shifts may vary within these operational hours
• Minimal travel if/as needed
• Other duties as assigned
  
  

Skills & Qualifications

• 2+ years of account and project management experience or relevant work experience with problem-solving and critical thinking skills
• 2+ years of Path-Tec or related industry experience
• Experienced in most Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Sales-oriented professional who values productivity and client engagement
• Competent in delivering client-focused solutions, based on client needs
• Exceptional listening, problem-solving, and presentation skills
• Excellent verbal and written communication skills
• Manage multiple tasks, while maintaining organization and timely completion of projects
• Detail orientated with low error levels, while working under pressure to maintain client confidence and to preserve Path-Tec’s exemplary reputation
  
  

QUALIFICATIONS:

• Bachelor’s degree preferred (particularly in related field) or equivalent work experience
• All prospective employees must pass a background and drug check
  
  

Job Number: 151753

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Transportation, Logistics, Supply Chain and Storage

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