Exec Director of Catered Living

Stcam; Wauwatosa (WI); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a Hospitality Director to lead operations in a vibrant independent living community. This role is pivotal in ensuring residents enjoy a carefree retirement, requiring collaboration with various teams to enhance their living experience. The ideal candidate will bring strong management skills, a commitment to exceptional customer service, and a passion for improving operational performance. With a focus on community and compassion, this position offers a unique opportunity to make a meaningful impact on the lives of seniors while enjoying a supportive work environment with diverse benefits.

Benefits

Employee Food Bank

Special Employee Events

Pastoral Care Team

On-site Physician and Clinic

Continued Education Opportunities

State Approved C.N.A. Training

Access to Fresh Food Daily

Volunteer Opportunities

Qualifications

• 3+ years management experience in hotel or independent living.
• Strong problem-solving and analytical skills are essential.

Responsibilities

• Oversee operations in independent living community.
• Collaborate with dining, housekeeping, and activities teams.

Skills

Customer Service Skills

Interpersonal Communication

Problem-Solving

Analytical Skills

Leadership Techniques

Education

Bachelor's Degree in Hospitality Management

Equivalent in Human Services Field

Tools

Office365 (Word, Excel, PowerPoint, Outlook)

Customer Database Applications

Job description

“St Camillus Life Plan Community has been proudly serving seniors since 1921. St. Camillus offers a variety of careers that create life paths for its team members. We pride ourselves in providing a community filled with compassion, innovation and tradition.”

Come see what our growing campus has to offer you in your career goals!

Job Title

Exec Director of Catered Living

Department

Administration

Job Objective

The Hospitality Director will oversee operations in our independent living community, catering to the needs of our residents. This individual will collaborate with our dining, housekeeping, activities, and plant operations teams to ensure residents experience care-free retirement living at its finest! The Hospitality Director also ensures visitors and newcomers are made welcome, participates in public relations events to promote the advantages of our community, solicits feedback to improve operational performance, and monitors financial performance to ensure targets are met.

FTE

Salaried, full-time, 40+ hours/week

Job Standards

1. Bachelor’s degree or equivalent in hospitality management or human services field.
2. A minimum of three years’ management experience in a hotel or independent living setting.
3. Exceptional customer service and interpersonal communications skills, with strong ability to relate effectively with others on individual basis, as well as in large groups.
4. Demonstrated record of positive outcomes, including customer satisfaction, quality of services, and fiscal responsibility.
5. Proven knowledge of and ability to apply good management and leadership techniques, including coaching & development, budgeting, change management, process improvement, etc.
6. Strong problem-solving, critical thinking and analytical skills.
7. Strong computer skills, including thorough knowledge of Office365 applications (Word, Excel, PowerPoint, Outlook), as well as various customer database applications.
8. Knowledgeable of Fair Housing Act, Elder Justice Act, regulations and guidelines pertaining to senior housing is preferred.
9. Able to safely perform essential functions of the job without harm to self or others with or without reasonable accommodation.

Benefits

In addition to the traditional Health, Dental & Vision benefits, below are some additional benefits that set us apart:

• Employee Food Bank with free food for employees in need
• Special Employee Events
• Pastoral Care Team to attend to employee spiritual needs
• Physician and clinic on site and available to all staff members
• Continued education opportunities
• State Approved C.N.A. training site (if you’re not a C.N.A., you can become one after 6 months of employment)
• Cafes and access to fresh food daily
• Volunteer opportunities for employees to live out our mission to serve the sick & the poor