Excursion Officer

Pullman Hotels & Resorts; Pullman (WA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

Academy Accor learning programs

Global growth opportunities

Job summary

Pullman Maldives Maamutaa is seeking a guest-focused hospitality professional to join our waterfront team. You will engage guests with excursions, water sports, and all-inclusive activities while delivering safe, informative briefings and exceptional service.

Join a dynamic environment at a luxury resort where teamwork, multicultural interaction, and a passion for guest satisfaction drive daily operations and guest experiences.

Qualifications

• Maldivian national
• Minimum 1 year of relevant work experience in hospitality, guest service, or related position
• Excellent written and verbal communication skills in English
• Ability to build and maintain positive rapport with colleagues, management, and guests

Responsibilities

• Ensure all assigned tasks are completed in accordance with daily briefing, management instructions, and SOPs
• Ensure the safety and well-being of guests and colleagues during excursions and activities
• Respond promptly and professionally to emergencies
• Interact with guests proactively and positively at all times
• Provide guests with accurate information regarding excursions, diving, water sports, and other activities
• Promote and upsell diving courses and other services
• Answer telephone calls professionally and promote available activities
• Follow up on guest complaints and escalate appropriately
• Deliver engaging guest briefings with emphasis on safety
• Conduct excursions to Company standards with focus on guest experience
• Assist Water Sports team including bookings and end-of-day close
• Maintain cleanliness and proper condition of equipment and facilities
• Comply with company policies and perform other duties as assigned

Skills

Excellent communication

Guest service

Teamwork

Multicultural mindset

Job description

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Company Description

Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.

Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Ensure all assigned tasks are completed in accordance with the daily briefing, management instructions, and Company SOPs.
• Ensure the safety and well-being of guests and colleagues at all times during excursions and activities.
• Respond promptly, appropriately, and professionally to any emergency situation.
• Interact with guests proactively, positively, and professionally at all times.
• Provide guests with accurate and comprehensive information regarding excursions, diving, water sports, and other available activities.
• Clearly explain all-inclusive activities and inclusions to guests.
• Promote and upsell diving courses, water sports activities, excursions, and other relevant services.
• Answer telephone calls professionally, providing complete and accurate information while promoting available activities and services.
• Follow up on guest complaints and ensure they are properly reported and escalated to the appropriate management team.
• Deliver engaging, informative, and comprehensive guest briefings, with particular emphasis on safety procedures and requirements.
• Conduct and guide excursions in accordance with Company standards and SOPs, with maximum attention to guest safety, service quality, and overall guest experience.
• Assist the Water Sports team when required, including covering the desk, taking bookings, assisting guests, and supporting the closing of the center in the evening.
• Complete all required documentation and paperwork accurately and in accordance with SOPs and management instructions.
• Maintain the cleanliness, hygiene, and proper condition of all equipment and facilities.
• Comply with all Company policies, procedures, standards, and instructions, and perform other duties and responsibilities as assigned by the reporting Manager/Supervisor.
• Ensure all relevant information and communications are properly conveyed through the appropriate channels and levels of command.

Qualifications

• Maldivian national
• Minimum 1 year of relevant work experience in a hospitality, guest service, or related position.
• Excellent written and verbal communication skills in English.
• Ability to build and maintain positive rapport with colleagues, management, and guests.
• Ability to work effectively and cohesively as part of a diverse team.
• Strong guest-focused approach, remaining calm, courteous, and professional at all times.
• Ability to promote positive relations with hotel guests and patrons.
• Sound judgment and problem-solving skills when handling difficult or challenging guests.
• Ability to work effectively in a multicultural and diverse environment.

Additional Information

What Is In It For You

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS