Exception Item Processing Specialist III

Busey-Bank-2; Edwardsville (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision

Life insurance

Job summary

Busey Bank is seeking an Exception Item Specialist to provide extensive operational support across Retail, Commercial, Treasury Management, and Wealth clients. You will process NSF decisions, monitor deposits, and handle complex research while maintaining confidentiality and high accuracy.

The role requires strong communication, analytical thinking, and the ability to work under pressure. MS Excel and PowerPoint skills are essential, with Jack Henry Xperience preferred.

Qualifications

• Requires a High School diploma; college degree preferred.
• Experience with NACHA/Regulation E and electronic funds transfer systems.
• Strong knowledge of bank accounting and ability to perform higher math functions.

Responsibilities

• Provide internal departments with payment channel/solution to meet client needs while mitigating risk.
• Process NSF decisions, customer correspondence, and check chargebacks as needed.
• Reconcile GL accounts to meet SLA and manage vendor relationships.
• Research and process non-posted items and return items; coordinate with Fraud Department as needed.
• Represent department when manager is unavailable and communicate with Lines of Business.

Skills

Excellent communication

Attention to detail

Analytical thinking

Interpersonal skills

Education

High School diploma

College degree preferred

3+ years banking experience in a research-oriented position

Tools

MS Excel

MS PowerPoint

Jack Henry Xperience

Job description

Position SummaryThe Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, Treasury Management, and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas. With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.Duties & ResponsibilitiesUnderstand loan policies to accurately make and process NSF decisions, process customer correspondence.Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey’s vendor partners.Research and process and check chargebacks as needed.Reconcile various General Ledger Accounts to meet defined SLA.Process foreign check collection on a manual cash letter.Image, entry correction and balancing of deposit items.Look up Bank of First Deposit for return items.Conduct complex research, resolve all requests timely, and process disposition of non-posted items accurately for DDA, SAV, and LN.Responsible for identifying fraudulent or forged items and notifying the Fraud Department of these items, providing necessary back up documentation, and assisting with investigations.Process charged-off account recoveries and refund requests.Provide back up support as neededAnalyze work processes and create efficienciesCreate processes to prevent fraudPrepare procedures and training plansPartner with other lines of serviceResponsible for managing, reporting and service level of assigned processes.Manage vendor relationships on assigned processes to ensure service levels are met and issues are reported and resolved timely.Represent department when department manager is not available, communicating as needed with Lines of Business and Management, working to collaborate on critical issues and solutions.Education & ExperienceKnowledge of:Electronic funds transfer system automation capabilities and requirements to promote straight through processing. As well as laws, rules, and regulations applicable to NACHA and Regulation EExtensive understanding of bank accounting and ability to perform higher math functions is requiredStrong oral and written communication, organizational, and listening skills.MS Office tools including expert knowledge of MS Excel, MS PowerPoint.Jack Henry Xperience system (preferred)Ability to:Interact effectively with others to establish and maintain smooth working relations. demonstrating excellent interpersonal relationsTake more than normal care to mitigate rish and prevent loss to the Bank.Demonstrate critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances, when necessary, are a mustMaintain confidentiality of customer and bank informationWork independently and own customer issues start-to-finishPerform duties and make decisions under frequent time pressuresFollow a defined process to prioritize resolution of open items and make suggestions to improve the process, as necessaryLook beyond the obvious to resolve more difficult exception items.Maintain visual attention and mental concentration for extended periods of timeEducation and Training:Requires High School diploma, college degree preferred.Ability to document and communicate issues and processes both orally and in writing.Ability to research issues where there may not be precedents to assist in finding solutions.Requires 3 or more years banking experience in a research-oriented position with potential customer impact, or management experience.Compensation and BenefitsSalary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.(Base Pay Range: $25.00-32.00/hour)Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.Equal OpportunityBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.Unsolicited ResumesBusey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (\"Agency\"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (\"Agreement\"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.