Excellent Role - Desktop Support with network skills || Mason, Ohio 45040(onsite)

AppLab Systems, Inc; Princeton (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support professional with strong network skills to join their team. This role involves providing hands-on support for end-user computing, troubleshooting hardware and software issues, and managing network equipment. The ideal candidate will possess a CCNA certification or equivalent experience and have a solid understanding of ITIL processes. Join a dynamic environment where your expertise will directly impact user satisfaction and operational efficiency. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• Hands-on experience as deskside/onsite support or local IT engineer.
• Experience supporting network and datacenter equipment/devices.

Responsibilities

• Provide desktop support including hardware, software, and networking issues.
• Manage user accounts and support mobile devices.

Skills

Network Support

End User Computer Support

Microsoft OS Troubleshooting

Customer Service Skills

Active Directory Management

ITIL Processes

Education

CCNA Certification

1.5+ years IT Support Experience

Tools

ServiceNow

SMS

Bomgar

Windows Tools

Job description

Excellent Role - Desktop Support with network skills || Mason, Ohio 45040(onsite)

Join to apply for the Desktop Support with Network Skills role at AppLab Systems, Inc in Mason, Ohio 45040 (onsite).

Details:

• Location: Mason, Ohio 45040 (onsite)
• Mode: Contract / Long Term

Primary Skills: Network Support (CCNA or equivalent, routers, switches, access points, SH&E), End User Computer support (PC imaging, troubleshooting, hardware repair)

Job Description:

• Minimum 1.5 years of hands-on experience as deskside/onsite support or local IT engineer
• Experience supporting network and datacenter equipment/devices
• CCNA or equivalent knowledge/experience
• Strong Microsoft OS installation and troubleshooting skills (Windows 7, 10, 11)
• Proficiency in troubleshooting MS Office applications
• Desktop support knowledge including hardware, software, networking
• Hardware repair experience for PCs and laptops, ability to achieve Client Repair Certification
• Skills in desktops, workstations, notebooks, printers, handhelds
• Basic understanding of audio/video equipment and conference room setup
• User account management (Active Directory, Exchange)
• Experience with remote support tools (SMS, Bomgar, Live Meeting, Windows tools)
• Support for mobile devices (Blackberry, Android, iOS)
• Customer service and communication skills
• Understanding of ITIL processes and ITSM tools like ServiceNow

Thanks and Regards,
Saurav Kumar
APPLAB Systems
[e-mail]
609-629-2048 Ext - 551
4365 Route 1 South, Suite 105, Princeton, NJ - 08540
www.applabsystems.com