Excellent Desktop support Role || San Diego CA (Onsite)

AppLab Systems, Inc; Princeton (NJ); On-site; USD 65,000 - 114,000; Full time

Job summary

A leading company in IT support is looking for a Desktop Support Specialist to assist executives and staff in resolving technical issues. This role involves providing proactive support, managing installations, and ensuring seamless technical operations during meetings. Candidates should possess strong problem-solving abilities and exceptional interpersonal skills to thrive in this environment.

Qualifications

• Deep technical knowledge in IT support.
• Exceptional interpersonal skills.
• Experience with AV services and installations.

Responsibilities

• Provide world-class IT support to executives.
• Resolve complex technical issues independently.
• Monitor setups for high-priority meetings.

Skills

Technical knowledge

Problem-solving

Analytical skills

Customer service

Flexibility

Job description

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Title :Desktop support

Location : San Diego CA (Onsite)

Mode :- Contract || Long Term

Job Description

The Executive IT Support Specialist is responsible for providing support to staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Responsibilities

Key Responsibilities to include but are not limited to:

• Deliver world-class IT support to onsite and remote executives
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills
  
  

Thanks and Regards

Saurav Kumar

APPLAB Systems

[e-mail]

609-629-2048 Ext 551

4365 Route 1 South, Suite 105

Princeton, NJ -08540

www.applabsystems.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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