Excavation Manager

Roto-Rooter Plumbing and Drain Service; Pittsburgh (Allegheny County); On-site; USD 80,000 - 95,000; Full time

Job summary

Roto-Rooter Plumbing and Drain Service in Pittsburgh is seeking an Excavation Manager to lead and grow excavation operations at the local branch. The role focuses on developing existing business, cultivating new customers, and ensuring safe, efficient use of equipment and staff.

You will oversee permits, bids, training, safety compliance, and coordination with dispatch to maximize profitability. A strong background in underground pipe work and supervision is required, with 3–5 years of

Qualifications

• Must have a valid driver's license.
• High School diploma or equivalent required.
• 3-5 years prior excavation experience; plumbing and sewer and drain knowledge a plus.
• Prior supervisory experience preferred.

Responsibilities

• Develops Existing Business: monitors work-site progress, serves as primary customer contact, ensures permits and licenses are addressed, develops additional business opportunities, builds customer relationships, handles questions and complaints, prepares bids and estimates, maintains profitability and code-out of excavation jobs, coordinates with Dispatchers for qualified personnel.
• Cultivating New Business: identifies bid opportunities, prepares bid packages, performs estimates, collaborates with management to spot excavation sales opportunities.
• Technician Skills Development and Supervision: conducts on-the-job training, assists in new assignments, schedules personnel and equipment, works with technicians and sales reps in estimating, supervises staff, may supervise video sales tech, operates and troubleshoots equipment.
• Safety and Loss Prevention: conducts safety training, inspects equipment, performs site safety spot checks, issues safety kits, enforces safety policies, addresses non-compliance.
• Efficient Use of Equipment: inspects equipment, ensures proper vehicle use and maintenance, maintains inventory, assigns work and equipment efficiently.

Education

High School diploma or equivalent

Job description

Excavation Manager

The Excavation Manager's main priority is to increase excavation business volume by developing existing business, cultivating new customers, improving the skills of assigned service technicians, and ensuring optimum use of staffing and equipment. The Excavation Manager will have expertise in underground pipe repair and replacement, pipe bursting/relining, and manhole rehabilitation. Individual performance targets vary from branch or may be market specific. All other duties as assigned.

Overview

Excavation Manager

The Excavation Manager's main priority is to increase excavation business volume by developing existing business, cultivating new customers, improving the skills of assigned service technicians, and ensuring optimum use of staffing and equipment. The Excavation Manager will have expertise in underground pipe repair and replacement, pipe bursting/relining, and manhole rehabilitation. Individual performance targets vary from branch or may be market specific. All other duties as assigned.

We have an excellent opportunity for an Excavation Manager at our Pittsburgh branch, located in Murrysville, PA. The salary range for this position is $80,000-$95,000, depending on experience. There is also opportunity for a branch performance based bonus.

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter, America’s premier provider of plumbing and drain cleaning company is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history of success, but it's our future that has us so excited!

Responsibilities

Develops Existing Business

• Monitors the progress of the work-site through successful completion.
• May serve as primary contact for customer.
• Oversees job to ensure proper permits and licenses issues have been addressed.
• Develop additional business opportunities by selling Roto-Rooter's preventative maintenance and priority care programs.
• Develop relationships with customers to build customer loyalty.
• Handle customer questions, complaints and praise.
• Prepare bid packages and performs estimates.
• Responsible for meeting branch profitability standards and ensuring proper and accurate code-out of all excavation jobs.
• Works with Dispatchers to ensure qualified individuals are dispatched to mainline opportunities to provide customer options of needed repair.

Cultivating New Business

• Identify bid opportunities, prepares bid packages, and performs estimates for jobs.
• Work closely with other management personnel to identify excavation sales opportunities.

Technician Skills Development and Supervision

• Conduct on-the-job training for excavation technicians and laborers.
• Assist personnel on new assignments.
• Efficient scheduling of personnel, equipment, and rentals.
• Work closely with service technicians and commercial sales representatives in the selling and estimating process.
• Effective supervision of excavation staff.
• May supervise video sales technician.
• Must be able to effectively operate and troubleshoot equipment operated by subordinates.

Safety and Loss Prevention

• Conduct safety training programs excavation technicians and laborers.
• Conduct routine inspections of equipment (i.e.: trucks, safety equipment, uniforms) to ensure that company policies and regulatory agency requirements are being enforced.
• Conducts work-site spot checks to evaluate safety procedure compliance.
• Issues safety kits and maintain restocking supplies.
• Make necessary changes to comply with safety policy and requirements.
• Monitors employee compliance with safety policies and requirements.
• Takes necessary corrective action with employees who fail to comply with safety policies and requirements.

Efficient Use of Equipment

• Conduct quarterly inspections of equipment to ensure that company policies and regulatory agency requirements are being enforced.
• Ensure vehicles are being properly used and maintained.
• Maintain inventory of required parts and supplies.
• Assign work and equipment in the most efficient manner possible.

Requirements

• Must have a valid driver's license.
• High School diploma or equivalent required.
• 3-5 years prior excavation experience; plumbing and sewer and drain knowledge a plus.
• Prior supervisory experience preferred.