EXAMINER TECHNICIAN 2

State of Arizona; Phoenix (AZ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

ASRS retirement

Paid holidays

Vacation time

Parental Leave

Job summary

State of Arizona, Department of Economic Security, is seeking an Examiner Technician 2 for the Centralized Document Services in Phoenix. The role involves preparing client eligibility documents, indexing, scanning, and uploading into FAA’s DMS via OnBase/AZTECS/HEAplus, with potential for remote work within Arizona.

The position supports DES goals of helping Arizonans thrive and requires strong attention to detail, reliable document handling, and the ability to collaborate with multiple teams.

Qualifications

• Experience handling document processing and classification in a government context.
• Strong communication and writing skills in English.
• Ability to manage multiple tasks and meet strict deadlines.

Responsibilities

• Review documents/applications to ensure completeness and proper indexing.
• Upload and verify scanned documents in FAA’s DMS and related systems.
• Set alerts, update notices, and route cases per guidelines.
• Ensure translations are accurate and assist with bilingual communication as needed.
• Monitor schedules and assist with staff training and data reporting.

Skills

Customer service

Communication

Time management

Multitasking

Tools

OnBase

AZTECS

HEAplus

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

EXAMINER TECHNICIAN 2

Job Location:

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Centralized Document Services (CDS)
8620 North 22nd Avenue, Phoenix, Arizona 85021

Posting Details:

Salary: $16.0000 / Hourly ($33,280 Annually)

Grade: 13

Closing Date: November 1, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team an Examiner Technician 2 (ET 2) for Centralized Document Services (CDS). The person in this position prepares client eligibility documents, categorizes using bar-codes, scans, indexes, and uploads documents into the Family Assistance Administration’s (FAA’s) Document Management System (DMS) via a computer terminal or Multi-Function Printer (MFP) and/or Health-E-Arizona plus system (HEAplus).

may offer the ability to work remote, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and responsibilities include but are not limited to:

• Review documents/applications received from local offices and potential clients to ensure they are completed, date stamped, researched in FAA’s automated system, OnBase, Arizona Technical Eligibility Computer System (AZTECS) and/or Health-E-Arizona plus (HEAplus); register for appropriate program(s); index appropriate screens into FAA’s Document Management System, OnBase, AZTECS and/or HEAplus or prepare for scanning, and place in appropriate system.
• Upload documents into FAA’s Document Management System (OnBase) via computer terminal or MFP. Validate all documents that are scanned, re-index documents scanned to the incorrect eligibility type.
• Set alerts and index Arizona Supplemental Nutrition Assistance Program (SNAP) notices. Upload change reports, correct address in system and document Case Documentation (CADO). Indicate any changes to the client’s households as indicated on the Mid Approval Contact form. Submit a client request for appeals through HEAplus or send the case to Office of Inspector General (OIG) for review.
• Pick-up return mail, open, date stamp, sort, prepare, research FAA’s automated system (OnBase), AZTECS and/or HEAplus, prepare documents for scanning, set alerts and/or send emails if appropriate. Ensure all documents are translated to English. Ensure all documents sent over by other agencies are reviewed thoroughly and are disseminated to the appropriate queues. Answer the telephone, screen the calls, and refer to the appropriate person and/or office following administration and office/unit guidelines, may require translation services or bilingual speaking staff.
• May serve as a lead to monitor or assist with monitoring of schedules, workflow, assists with educating staff on work functions, gather and compile data and submit reports accurately and timely. Based on the queues worked, may require separating and uploading documents to the correct document type(s) and/or case(s). Requires research of OnBase, HEAplus and AZTECS.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Basic knowledge of program rules, regulations, policies and procedures.
• Imaging equipment (scanner, Multi-Function Printer, terminal, etc.)
• Computer software programs (Microsoft Word, Excel, Google Suite, Google Docs, Google Sheets).

Skills in:

• Good listening, oral and written communication skills.
• Establish and maintain effective working relationship skills.
• Effective time management and organizational skills.

Ability to:

• Compile data and complete reports accurately and timely.
• Multi-task and prioritize.
• Apply policies and procedures accurately and timely.

Selective Preference(s):

The ideal candidate for this position will have:

• Computer experience and Customer Service Experience in an office setting.

Pre-Employment Requirements:

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions regarding this career opportunity, please contact Fernando Bojorquez Vega at 480-932-4641 or [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting Fernando Bojorquez Vega at 480-932-4641 or email [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.