BENEFITS AND ELIGIBILITY SUPERVISOR

State of Arizona; Flagstaff (AZ); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

ASRS retirement

Paid holidays

Vacation & sick time

Parental Leave

Deferred compensation

Wellness program

Tuition reimbursement

Transit subsidy

Career development

Job summary

The Arizona Department of Economic Security (DES) seeks a Benefits and Eligibility Supervisor for its Flagstaff Field Office. You will supervise a team responsible for public assistance determinations and eligibility processing, ensuring accuracy, timeliness, and staff development.

You will interpret program policies, provide guidance on complex cases, and coordinate quality control efforts while advancing staff performance and compliance with AMS standards.

Qualifications

• Knowledge of leadership practices and customer service.
• Understanding of federal, state, and agency statutes and public assistance eligibility.
• Experience with quality control reviews and program data analysis.
• Familiarity with automated systems, FAA software, and online tools.

Responsibilities

• Train, supervise, and evaluate staff; manage workloads and metrics.
• Interpret policies and implement regulations for unit operations.
• Assist staff with complex cases and consult with management.
• Conduct quality control, error prevention, and staff training.
• Compile and review unit activity data and reports.
• Assist with hiring and workforce planning; follow AMS.

Skills

Fundamental leadership practices

Customer service practices

Communication, conflict resolution

Public assistance eligibility

Quality control

Automated systems and software

Interviewing and assessment techniques

FAA systems and software

Email use

Task management

Google software

Community resources

Education

High School diploma

Tools

Automated systems

FAA systems

Email

Task Management

Google Software

Job description

Department of Economic Security

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SUPERVISOR

Job Location:

Division of Benefits & Medical Eligibility (DBME) Family Assistance Administration (FAA) 1701 North 4th Street, Flagstaff, Arizona 86004

Posting Details:

Salary: $27.1065 hourly ; Grade: 21 ; Closing Date: October 29, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov, or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor at our Flagstaff Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This is an in-person, on site-position.

Job Duties:

• Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads; Ensure staff are meeting metrics and productivity.
• Responsible for interpreting and clarifying program policies and procedures for staff and implementing regulations or policy changes affecting the day-to-day operation of the unit.
• Assists staff with difficult and complex cases including providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
• Conduct quality control and error management and prevention in eligibility services program(s) including conducting case reviews, evaluating accuracy, timeliness, and productivity utilizing quality and quantity data from program reports, identifying error trends, implementing corrective action plans, developing, and conducting related training.
• Compile and review statistical data associated with unit activities from case reads, logs, computer files, and other sources and prepare requested reports.
• Evaluates staffing needs, participates in hiring panels, and makes recommendations for effective use of personnel resources.
• Follow Arizona Management System (AMS).
• Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Fundamental leadership practices.
• Customer service practices.
• Communication, conflict resolution, mediation, and collaboration techniques; leadership and team building.
• Federal, State, and agency statutes, rules, and regulations applicable to area of assignment; Public assistance eligibility determination
• Program services used to conduct quality control reviews.
• Automated systems and software.
• Interviewing and assessment techniques.
• Family Assistance Administration Systems and software, and online support internet; Email use; Task Management; Google Software
• Community resources

Skilled in:

• Written and oral communication to convey a wide variety of information.
• Interpreting laws, statutes, rules, regulations, and guidelines for assigned areas.

Ability to:

• Establish and maintain cooperative working relationships with internal management, staff and the general public.
• Provide technical assistance to staff.
• Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
• Manage and supervise employees with diverse skills, educational, and cultural background.
• Resolve program related issues.
• Access, maintain, review, and interpret database information.
• Compile and present program information.
• Assess operational needs, staff performance, establish priorities and analyze complex issues and implement operational procedures.

Selective Preference(s):

• Three (3) years of experience performing eligibility work.
• High School diploma.

Pre-Employment Requirements:

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact recruiter Angelina Clerry at 928-606-3823 or [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter at 928-606-3823 or email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.