Exam Administration Coordinator

Lensa; United States; Remote; USD 25,000 - 105,000; Full time

Job summary

Join a leading organization in cybersecurity as an Exam Administration Coordinator, where your skills in communication and customer service will ensure candidates receive seamless support during their examination. This full-time role offers an inclusive work environment and a chance to contribute to important initiatives within the industry.

Qualifications

• 1 year of customer service experience, preferably in a call center environment.
• Must have excellent written and verbal communication skills in English.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) required.

Responsibilities

• Provide assistance to candidates during the examination delivery process.
• Manage special accommodations for exam appointments.
• Document and maintain records of all interactions.

Skills

Excellent written and verbal communication skills

PC skills including MS Office products

Customer service orientation

Education

High School diploma or GED

Tools

Salesforce CRM

Job description

15 hours ago Be among the first 25 applicants

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Exam Administration Coordinator provides accurate, professional, and timely assistance to exam candidates throughout the exam delivery process. In addition to assisting candidates with exam delivery requirements and managing communications associated with exam accommodations, the Exam Administration coordinator assists with conducting investigations and case management for exam fraud incidents and candidate adverse actions. The Exam Administration Coordinator will provide support to Exam Endorsement Specialists as needed.

Responsibilities

• Provides accurate, professional, and timely assistance to candidates during the examination delivery process.
• Develops comprehensive knowledge of exam program requirements, policies, and procedures.
• Support exam candidates with test administration and security protocols education and information.
• Manage special accommodations exam appointments.
• Ensureadverse action investigations are processed according to program standards.
• Resolve exam candidate concerns through the exam fraud incident and candidate adverse action case management process.
• Document and maintain records of all client, candidate, and test center interactions.
• Recognize, document, and inform the supervisor regarding trends in customer correspondence.
• Escalate complex inquires / requests to exam subject matter experts.
• Miscellaneous duties as assigned.
  
  

Behavioral Competencies

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence.
• Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEIbest practices.
• Effective organization skills and the ability to multitask.
• Ability to work effectively in a group or team environment as well as independently with minimal supervision.
• Ability to interact professionally with a diverse group of people at all levels.
• Demonstrates flexibility to meet changing business needs.
• Detail oriented, maintains high quality standards, and good follow-up skills.
• Ability to problem solve in a timely manner.
• Ability to handle confidential information with discretion - Customer service oriented.
  
  

Qualifications

• Must have excellent written and verbal communication skills in English
• Must have excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation
• CRM/database applications experience a plus (i.e. Salesforce)
  
  

Education And Work Experience

• High School diploma or GED required.
• Minimum One (1) year of customer service experience preferably in a call center environment.
  
  

Physical and Mental Demands

• Work normal business hours and extended hours when necessary, adjusting to various time zones.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Work extended hours or overtime, when necessary.
  
  

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations UK-Remote

ID 2025-2103

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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