Exam Accommodations Representative

PSI Services LLC; Henderson (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) with employer contributions

Enhanced paid time off

Medical, dental, and vision insurance

Flexible Spending Accounts

Employee Assistance Program

Wellness initiatives

Job summary

PSI Services LLC is seeking an Exam Accommodations Representative to provide dedicated assistance to candidates needing specific accommodations. This full-time permanent position requires experience in a call center and a high school diploma. Responsibilities include assisting candidates via phone and email, coordinating with departments to ensure accommodation needs are met, and maintaining confidentiality. A comprehensive benefits package, including retirement options and wellness initiatives, is offered.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center environment expected.
• Experience in a Tier 2 customer service role preferred.

Responsibilities

• Assist candidates via phone and email who are requesting exam accommodations.
• Respond directly to requests utilizing a variety of systems.
• Coordinate with site administration staff to ensure exam accommodations for candidates.

Skills

Customer service experience

Call center experience

Microsoft Office knowledge

Education

High school diploma or equivalent

Job description

Description

Title: Exam Accommodations Representative

Location: Onsite - Las Vegas

About the Role

The Exam Accommodations Representative is responsible for providing dedicated assistance to PSI candidates in need of specific accommodations. This is a semi-sedentary position, working in a fast‑paced call center environment.

This is a full‑time permanent role during test center opening hours. The incumbent may need to be available to support critical issues during evenings and over weekends.

Role Responsibilities

• Assist candidates via phone and email who are requesting exam accommodations.
• Work with various departments to support all activities related to the exam accommodations.
• Respond directly to requests initiated by candidates, client services and leadership utilizing a variety of systems.
• Coordinate with site administration staff to ensure exam accommodations for each candidate are met.
• Follow up with candidates to update them on the status of their accommodations.
• Maintain the confidentiality of sensitive personnel information.
• Maintain spreadsheets and reporting for the Exam Accommodations team.
• Develop and maintain a working‑level understanding of all scheduling platforms, services, and strategic communication plan.
• Assist with registration and scheduling of CSRs on an as‑needed basis.

Knowledge, Skills and Experience Requirements

• High school diploma or equivalent required.
• Experience in a call center environment expected.
• Experience in a Tier 2 customer service role preferred.
• Acceptable attendance point balance in previous roles expected.
• Working knowledge of Microsoft Office applications desirable.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well‑being, your future, and your sense of purpose:

• Retirement Benefits: 401(k), pension, or country‑specific retirement plans with employer contributions.
• Generous Time Off: Enhanced paid time off/annual leave policies.
• Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
• US: Dental, vision, life, and short‑term disability insurance.
• UK: Medical cashback plan including dental, vision, and income protection.
• Flexible Spending Accounts (US).
• Employee Assistance Program (EAP): Confidential support whenever you need it.
• Work‑Life Balance: We understand life happens outside of work, and we fully support flexibility.
• Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired.
• Future Planning: Tools and support to help you grow personally and professionally.
• Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.